Land Rover Fort Lauderdale - Service Center

he dropped a bomb: there would be a diagnostic fee. This fee had NEVER been mentioned during any of my prior ten conversations or when I made the appointment. But now, as I’m standing at the service de This fee had NEVER been mentioned during any of my prior ten conversations or when I made the appointment. But now, as I’m standing at the service desk with no other options, I’m told about it. That should have been my first red flag, and I should have walked out then and there. But I had already rented a car and was determined to move forward. The diagnostic fee was insane—over $600 just to look at the car—and they wouldn’t even credit that money toward the repair! Frustrated, I deleted the sunroof complaint entirely. I told them, “Forget the sunroof. It’s not leaking right now, and I don’t see any issues with it.” Because I removed the third complaint, the diagnostic fee was reduced from $600 to $300. Still annoyed but wanting to move forward, I decided to proceed with just the two remaining complaints: the key fob I purchased from them and the ticking sound in my engine. Two days later, the service advisor called and left me a voicemail, telling me they needed to fix my sunroof—again with the sunroof nonsense! He claimed it was leaking, water got into the car, and all my mats were wet and had to be taken out to dry. What this genius failed to realize is that my mats are rubber. They’re not even the type that can absorb water. I called him back and asked about the actual issues I brought the car in for: the key fob and the ticking sound in my engine. His exact response? The key wasn’t working because water from the sunroof leak got into a security module inside the car. As for the engine ticking? He admitted he didn’t even look at it because I hadn’t “paid for that.” And then, the real kicker: he told me fixing the sunroof would cost either $15,000 replace or a “cheaper” option of $6,000 repair - neither of which would be guaranteed or come with a warranty. Are you kidding me? This is, without a doubt, the shadiest, most unethical, manipulative, and disgusting service department I have ever dealt with. I’m appalled, furious, and deeply disappointed. How can a dealership of this supposed caliber operate like this? To top it off, when I dared to question him about all of this, he became flustered, told me he “had to go,” and hung up on me as I was speaking. RUDE!!! If I could call Channel 7 News and expose this place, I would, and believe me, I’m writing to Help Me Howard Next! I’m warning anyone reading this: DO NOT take your car here. They will lie to you, jerk you around, and try to charge you for things that don’t even exist. This experience has made me so disillusioned that I don’t even want to own a Range Rover anymore. I’ve owned BMW for the greater part of my life. This is the first time I own a Range Rover, a decision I will live to regret :-( Currently waiting for a Madison Seeberg to call me back. I was told she’s a manager there…. More to come More

Excellent customer service and follow up. Car was ready on time and delivered clean inside and out. Car was ready on time and delivered clean inside and out. More

In a few words, attention to details, a proper strive to customer satisfaction. It is always good to know you have someone to rely upon to take care of your car properly without second guessing. Happy ow to customer satisfaction. It is always good to know you have someone to rely upon to take care of your car properly without second guessing. Happy owner to 3 flawlessly cared Land Rovers. More

For years I have always received excellent service in Ft. Lauderdale Land Rover dealership, with professionalism and courtesy. Lauderdale Land Rover dealership, with professionalism and courtesy. More

It was good to see service being restored to what you expect from Range Rover. The Best! expect from Range Rover. The Best! More

I have to stay on top of all the repairs and issues for multiple times to be addressed. Do not trust the job to get done right the first time after two separate instances where it wasn’t! multiple times to be addressed. Do not trust the job to get done right the first time after two separate instances where it wasn’t! More

Amanda was great with all my concerns and brook care of my vehicle. Thank you so much my vehicle. Thank you so much More

Great service and the most expreniced people my favorite dealerclean as you ever see the best dealerclean as you ever see the best More

It is really a pleasure to come to this dealer . Amanda my service rep is very attentive and helpful Everyone is polite and try to give excellent service . I love that i only have to contact Amanda Amanda my service rep is very attentive and helpful Everyone is polite and try to give excellent service . I love that i only have to contact Amanda and she take care of any issues . . More

Very satisfied with service manager, adviser and repairs; was treated with courtesy and difficult repair job was handled very well. was treated with courtesy and difficult repair job was handled very well. More