Land Rover Fort Lauderdale

In my opinion this is the worst dealer for service I have ever been to, my Range Rover has been there for a week and still has not been looked at by a service technician, this even though I made an appointme ever been to, my Range Rover has been there for a week and still has not been looked at by a service technician, this even though I made an appointment to be serviced for a problem with the AC , don’t expect a loaner either, they say you have to wait up to 2 months, after 2 days they started paying for our a loaner (Nissan Sentra) which I still have. I will be picking up my RR fixed or not as this is a joke, I would never buy a car from this dealer and perhaps walk away from this brand with this kind of customer service. I just relocated here from Southern California needless to say this has been a terrible experience! The service coordinator said “welcome to south Florida where everyone has a Range Rover and not enough dealers to service them” really that’s your response to a customer. We own a National educational medical company, we know about customer service. Dr. Webb Fort Lauderdale More

DO NOT BUY LAND ROVER CARBecause in South Florida they DO NOT BUY LAND ROVER CAR Because in South Florida they didn't build any reliable car service Extreme waiting time Expensive and Not Responsive DO NOT BUY LAND ROVER CAR Because in South Florida they didn't build any reliable car service Extreme waiting time Expensive and Not Responsive at all Because Service not ready to give you car service I am follow all my regular service millage and visit and took the service from then extremely over rated and expensive but I followed And 2 months ago my yellow engine light came up and I couris what happened and I visited the service and showed them they said need apointment and gave me 45 days later one of the day They didn't offer me loaner car and any other rental car solution I left my car exactly 20 days passed and no one call me no one start to fixing my car also I know end of the service probably they charge me $2000 or some similar amount but extreme slow , service area under the construction last 18 months they have very limited amount shop labor Thats why I am thinking the sell this Range Rover HSE and go through BMW or Mercedes Benz because I have experienced with them so much faster so much reasonable price also DO NOT BUY IN THE SOUTH FLORIDA RANGE ROVER Because they don't have reliable car service More

For a high end car they have low end service. The service department is the worst, trying to schedule not only for oil change, but my car that is barely a year old is leaking coolant and I got transferred al department is the worst, trying to schedule not only for oil change, but my car that is barely a year old is leaking coolant and I got transferred all over the world and back. Could not get anyone on the phone to schedule ended up scheduling online, they only had an appointment 18days out. There was not an option to request a loaner and now that I called about my appointment they claim to get a loaner I would have to re-schedule for a month out. Told her online it does not let you request one, her answer was that I should not have scheduled online that I should have spoke to a person!!! Told her I tried for 2 days and just kept getting VM and no one calling me back!!! She transferred me to my service advisor and ofcource i got a voicemail. I called back and asked for service manager got transferred back and forth 4 TIMES and and ofcource ended up at a voice mail yet again. I will NEVER buy a car from this dealership again!!! Then on their website they responded to my complaint with the main number where no one answers and no extension or person whom to ask for! That is even worse customer service and shows how little you care about customers by giving a vague answer with really no real assistance . If I could give this dealership a negative star I would. Once they make the sale they don’t care and your car is your problem not theirs even with recalls and serious problems a new car should not have. More

Really cannot stress how terrible of a team this was in Fort Lauderdale. I just bought my third Supercharged Range Rover and they treated me very poorly. I dropped off my brand new car to get serviced sinc Fort Lauderdale. I just bought my third Supercharged Range Rover and they treated me very poorly. I dropped off my brand new car to get serviced since the brakes already went bad only two months in. I was going on vacation for two weeks and asked the service technician to give me an update on the car as to what was wrong with it and when i could expect completion. I never got a call from that technician for 7 days. I then had to continuously call the service department and wait on hold for 30 minutes to an hour at a time. The front office would just send me to some voice recorded voicemail instead of making sure I spoke to an actual person. I asked multiple times to have them help me in getting in contact with an actual person. I left six voicemails over two days and three of those voicemails being with the Manager of the service department. No one returned my calls. After recalling and recalling the next day I had to stay on the phone a total of 3 hours just to get through to the Manager who then proceeded to tell me no one had an update on my car after 2 weeks of being at the service department. I finally gave in and got really angry with the manager which I did not want to do. It took me another hour of showing how upset I was to finally get the info on my car. He then told me the car would be done by end of day ( that they just miraculously received the part they needed) and basically it had been forgotten the past two weeks. I do not remember the name of the service manager, either way he absolutely sucked at his job. Dr. Gold More

Overpriced, Poor Service, Unreliable Our family owns 2 Range Rovers, and are beyond disappointed in Land Rover and the local Fort Lauderdale service center. This center is overpriced and Our family owns 2 Range Rovers, and are beyond disappointed in Land Rover and the local Fort Lauderdale service center. This center is overpriced and uses low quality products that require replacement well before normal time frames. Do not be fooled by the kind service representatives that will smile as they basically rob you of your money. Do yourself a favor and go somewhere else for your service needs. You will get better service, better quality, and at a MUCH LOWER PRICE. More