Land Rover Fort Lauderdale

$1200 for a 50,000 checkup, oil change and wiper blades. And no car wash. For a $150,000 vehicle, and a massive premium for an oil change, I would think you would wash the car. And no car wash. For a $150,000 vehicle, and a massive premium for an oil change, I would think you would wash the car. More

I am not a big fan of negative reviews but in the last few years, by far I have never seen a place more deserving of a horrible review than the service department of Land Rover/Range Rover Fort Lauderdale few years, by far I have never seen a place more deserving of a horrible review than the service department of Land Rover/Range Rover Fort Lauderdale. I will often overlook a bad restaurant meal or mediocre service because people have bad days and companies aren’t perfect. However, Service advisor Amanda Levy and the team at this location treated our family with such disdain, such disrespect and such nastiness it cannot go unstated. Putting aside the fact that we are servicing an $80k vehicle and would expect at least a decent level of customer service and appreciation (and on top of paying over a disgusting $1,000 for the service), this goes way beyond bad service and a bad day. Amanda Levy was the rudest, nastiest, most miserable and disrespectful employee my wife and I have dealt with in any manner of recent memory. This location and Ms Levy refused to provide a loaner car (awful service; every vehicle we’ve had for the last 15+ years has provided a loaner), tried to upsell us multiple times, talked down to us when we asked questions and didn’t want to buy more services, and didn’t so much as lift a finger to assist with concerns we had about the time the service would take nor the prices being charged. Ms Levy plainly saw we had a 4 year old with us and couldn’t have cared less with regard to helping to secure a loaner (she actually said “just sit and wait 4 hours, maybe more”) or to even give a bottle of water. This went way beyond a bad day or an unhappy employee; this was a despicable attitude showing a blatant disregard for the customer. In a million years I will never buy or lease a Range Rover or Land Rover after our lease is up, based on todays experience. Just awful. More

Amanda, was extremely knowledgeable and helpful. She made the entire experience painless. I will definitely return. She made the entire experience painless. I will definitely return. More

Amanda was very helpful since I was first time at the dealership. she was straightforward with information and addressed all my concerns. dealership. she was straightforward with information and addressed all my concerns. More

Very competent, In 2 ours I resolved everything with my beautiful velar, I am very happy!❤️ beautiful velar, I am very happy!❤️ More

Linda is always friendly helpful and informative. She makes me always choose your location and come back to your dealership. She makes me always choose your location and come back to your dealership. More

Even though the dealership is still under construction every effort was made for smooth operation. every effort was made for smooth operation. More

Bought my 2019 Jaguar F-pace S new in November 2018. It was hit day 10 in a parking lot. Went to the dealer to be fixed for a few weeks. Was returned missing 5 jaguar lug nuts. Dealer expected me t It was hit day 10 in a parking lot. Went to the dealer to be fixed for a few weeks. Was returned missing 5 jaguar lug nuts. Dealer expected me to replace them. Dealer replaced reluctantly. That was #1. Now, it is still under warranty. I have had a tab on the rear bumper which has been loose for a while. I have called, left messages and emailed. No one has called me back. Now I am back up north for the season. My last message to the dealer was that I expect this to be fixed when I return in December. Still no one responds to me. I called and said I will drop by to show someone in service and was told "they may not be able to speak with you". Bottom line: everyone is very nice while I am physically at the dealership, but other than that there is no response. I have held back on writing this kind of review for 3 years. More

My service advisor was very nice, very professional. Although the wait for my car to get serviced was long, the advisor set a clear and accurate expectation around wait time. Although the wait for my car to get serviced was long, the advisor set a clear and accurate expectation around wait time. More