Land Rover Cherry Hill - Service Center

Customer service is terrible I brought my truck in for routine maintenance and the software update corrupted my truck. Although unacceptable, the no care attitude of the customer I brought my truck in for routine maintenance and the software update corrupted my truck. Although unacceptable, the no care attitude of the customer service person here was not ok. No apologies. Even stated it was partially my fault as I let them install the software update. Still laugh at the fact they even said that to me.I now have to go back next week to get it fixed and miss more time at work. For an expensive luxury vehicle, I would expect customer service to be better. I will now look for a third party to serve my vehicle. For potential buyers, the truck has a lot to be impressed; however, I cannot recommend this dealership anymore. More

Service is terrifying Please think twice about purchasing a car from the only dealer within 30 miles of the next best option - it's a Range Rover things will go wrong they Please think twice about purchasing a car from the only dealer within 30 miles of the next best option - it's a Range Rover things will go wrong they always do- the service people are rude, ignorant and abrasive. They know they got u and they treat u that way. Do urself a favor. Buy a Mercedes or a Lexus More

Worst Customer Service Huge fan of all Land Rover models. Not a big fan of poor customer service, especially when I spend 50,000+ on a vehicle. When I bring my Cadillac into Huge fan of all Land Rover models. Not a big fan of poor customer service, especially when I spend 50,000+ on a vehicle. When I bring my Cadillac into the dealership I am greeted at my car and walked inside to the person who will be helping me. At Landrover in cherry hill they dont even greet me when i walk in. This is what upset me the most, no one not sales not the receptionist said hello to me and asked if I needed help. I get better customer service at Walmart. At least act like you care, your customers spend a lot of money with you. More

Could've been better! I've never left a bad review in my life and with that being said I had a Horrible Experience! Poor customer service on top of ignorance. I've never left a bad review in my life and with that being said I had a Horrible Experience! Poor customer service on top of ignorance. More

Horrible Service, Bad Service Department Brought my car in for maintenance and a software update. After the service was done my check engine light came on about a week later. Car started to f Brought my car in for maintenance and a software update. After the service was done my check engine light came on about a week later. Car started to feel funny, after attempting to schedule service with LR cherry hill a few times, i decided to take it elsewhere to see what the problem was...Service Tech did a very sloppy job on an oil change, did not screw filter on tight enough, left oil stains all over a hose and bottom on the shield/pan that comes off. Also lost a screw and a clip to the cover that goes on. There was also oil stain on the plastic engine cover and engine. You could see the stains from the heat. Very sloppy. The Service manager Eric Silva told me that it is my "perception" that there was a sloppy job done. Lets not kid each other here, i took pictures of all the oil stains and the missing clip and screw on the car. Clearly the service tech was rushing or does not care about his job. My car is not even a year old and is very expensive. Complete joke. They have not done anything to make me happy or fix the issue. I am now going to drive an hour out of my way to go to another dealer because Eric Silva told me to basically go "pursuit" another dealer. Unbelievable you would tell a customer that. You never tell a customer to basically "go shop somewhere else" bad business, bad customer service, bad service department. Land Rover should be ashamed these people at this facility are going to run this business into the ground. Business is about creating relationships and taking care of customers. Land Rover Cherry Hill is doing the opposite. Buyers beware. I will never step foot in this dealer again. Please do not take your car there for service or do business with them. To anyone that reads this review, Please be careful. Land Rover Cherry Hill is bad news. More

Bad quality service and worse quality people Servicing a Land Rover in Willow Grove PA to Cherry Hill NJ is a fine example of bad to worse. My perfectly working LR was brought to LR in Willow Servicing a Land Rover in Willow Grove PA to Cherry Hill NJ is a fine example of bad to worse. My perfectly working LR was brought to LR in Willow Grove to fix a front seal leak. They fixed it and the leak got worse. They said they didn't do it. Brought vehicle to LR Cherry Hill, they said somebody broke it wherever it was fixed - without saying LR Willow Grove. LR Cherry Hill returned my car with a dashboard hanging off and wireds hanging out and said I did it. Then they fixed it and broke my radio - they of course said I did it. I complained in THEIR survey, and ERIC SILVA then TOLD me to come down and he'd fix it, then I was not to return to LR again - because I complained. He implied I lied about LR breaking my dash and radio. Then when I complained he said he never implied that. This kinda shows he didn't realize he called me liar again. Awful technicians who can't seem to put your car back together again, terrible, remorseless service manager lacking any kind of accountability, and the prices? Ouch. More

We have taken our 2005 LR3 to this dealership for major repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011. repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011. I accepted the possibility that alternators and computer systems can be tricky, and thus, merited more patience when we were not called, not updates, left on hold for long, long streches, etc. But this final experience, which just concluded this morning, will hopefully be my last. Let me explain what happened this week: Our rear window was shattered by a BB gun pellet on Monday evening. My spouse is convinced that only RR people should work on these cars, so the car was driven to Cherry Hill Monday evening. It was not until late Tuesday evening that my spouse was called and informed that it would be a $900 repair. "When will it be ready?" "That depends on when the window comes in." "You know, we're a one car family. I would really appreciate getting it as soon as possible." "Uh-huh" On Wednesday, with no update from them, I call to see if this window has "come in." I am told no, but that overnight delivery should have it there soon. Isn't the point of overnight delivery?? To order a product one day and have it the following day? By this rational calculation, no one called for the window till Wednesday. No one called to let me know -- which would have lowered frustration levels completely. Thursday: no update call from anyone at Range Rover Cherry Hill for the one car family (3 kids-- all under 8 years) that has not had a car since Monday evening. I call 4:30 Thursday for the update. "Yeah, your car just got done." "It did? I've been waiting to hear..." "Yeah, just now, it got done." "Sooooo, I can pick it up?" "Well, (pause) you should really let the apoxy set and settle overnight." "SO I should wait until tomorrow?" "Uh-huh" This conversation is so frustrating. Frustrating because this customer services person really doesn't care about me, my understanding of the situation, OR my sense of customer satisfaction. In fact, it doesn't really sound like he cares about his job. That's even scarier. I have to DRAG an explanation out of him. This morning when I went to pick up the car, I calmly explained how upset I have been. I explained that this isn't an isolated incident, it's the third time I have been frustrated with --above all else-- their communication skills. I was curious if there was a different category of service for those who purchased theur car from that dealership, which we did not. My concerns were met with a luke-warm response: what sounded like a memorized paragraph from the RR customer relations guide. As I paid the close to $900 bill, I asked if they got the BB pellet out. My luke-warm point person turns around to a guy sitting behind plexi glass under a sign that says "Customer Service" and repeats my question. This gentleman snorts in disgust, shakes his head and answers with 2 syllables (much like my 7 year old) "Noo-ooh!" Wow. Thanks for all your personal touches, Range Rover Cherry Hill. More

Horrible experience from first day of purchase. Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of s Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of sorts when it comes to service. They know they can do whatever they want and do so, well knowing you have little to no options. Highly recommend rethinking a purchase of any Land Rover product due to the complete disappointment of a brand I bought into thinking it was the total opposite. Disheartening experience since I loved these vehicles since childhood, then when I can afford one it comes to be a total kick in the face. More