Land Rover Cherry Hill - Service Center

Arrived for my appt at 7:30am confirmed by Tiffany the day before with message to prove and they said I did not have an appt. It would have to sit there until Monday because "they could not fit it in". day before with message to prove and they said I did not have an appt. It would have to sit there until Monday because "they could not fit it in". I went to Service manager office (heavyset guy) to complain and he did not even look from behind his computer. Absolutely the worst experience and the female service writer has ZERO personality. Smile it doesn't hurt!! More

Horrible horrible horrible. Stay away. My car went in for a simple oil change. Left me stranded next day. They have no idea what they’re doing. Tried to blame me. Stole 2 of my Stay away. My car went in for a simple oil change. Left me stranded next day. They have no idea what they’re doing. Tried to blame me. Stole 2 of my air caps. Had all 4 when went in. Thieves. More

Initially, I was going to keep quiet but having to now pay approximately $11k for parts and labor to my 2013 range rover within 5 months, is outright thievery. Please review my previous invoices, over pay approximately $11k for parts and labor to my 2013 range rover within 5 months, is outright thievery. Please review my previous invoices, over the past year and a half and you will know that I have spent close to 15K, give or take, between 2 range rovers. I had a 2012 and now a 2013 range rover. In or about December 2021, I had my 2013 Range Rover serviced by Cherry Hill Land Rover less than six months ago in December 2021. I met with Loraine (Service Advisor) to report and discuss the irritating whistling noises & major dust on my front wheels and recall that ended up costing me approximately $4k (including replacing rotors, brakes, oil change, et) believing those items would correct the reported issues, which was less than six months ago. A week later, I called Loraine back to report that all the money I paid DID NOT ADDRESS THE INITIAL REPORTED ISSUES. Also, I was told the parts to service the recall were not available. In addition, I want to bring to your attention that each time I brought my car to be serviced, it was stated on the invoice that a multi-point inspection/thorough vehicle "health check" was completed. My service charges for this vehicle service are now estimated to be over $17K, to include an estimate of $10K+ for timing/belt replacement, Why?, Why?, Why? I need someone to answer: 1. Why this wasn't acknowledged and communicated to me during my last service visit in December 2021? 2. How was this/all these issues missed when I just had a multipoint inspection ~5 months ago? It's obvious, I'm being slighted as Due diligence was not thoroughly assessed with prior multi-point/health checks. I was never advised previously about all of these new issues (unrelated to my initial reported issues). All of these major issues did not just occur in 5 months.... After repeatedly questioning Loraine to gain better understanding of the charges and service needed, I discussed with her that I was being controlled/bullied to pay all these charges because I'm not advised properly or in a timely manner. Now my trust is null and void. It's common sense for me to question the feasibility of the exuberant charges related to the value of the car. I initiated the conversation with Loraine and asked to speak with someone who can tell me the value of the car and whether or not paying all of these costs made sense, which I was NOT advised by Loraine prior to any work performed and had approved the $4K+ charges. Loraine stated that I would receive a call back from Christian, only to receive a call from Jean Hall. Jean Hall stated that if I traded-in my car, Land Rover would only pay me ~4K/the cost of the charges at that time. I am APPALLED and STRESSED OUT AS I WOULD NOT HAVE SPENT ALL OF THIS MONEY/APPROVED ALL OF THOSE CHARGES IF I WOULD HAVE KNOWN THIS! In addition, during my conversation with Jean, Jean was not made aware of the newer/recent ~3k+ charge for the radiator. This is TOTALLY UNFAIR TREATMENT!! Timing is of the essence. Each time I attempt to speak with Loraine prior to approving charges, I've gotten the run around and had to call the front desk to find her. Now, I question whether this is intentional because I know that timing is key between approving the charges while the car is being serviced. I'm never given the opportunity to discuss the reasons for the costs prior to approving the charges. Just when I thought I had approved the charges, I'm hit with another estimate of 3k+ for complete replacement of my radiator. Are you kidding me?..why wasn't this brought to my attention prior to me paying for the other charges? Again, I'm being forced to pay because this is another major issue. I ask Loraine if this could be repaired (like all of the other charges) instead of replaced and she told me "no" I'M REQUESTING & Escalating this issue for further investigation and request a detailed explanation in your response as to: 1. why I've been treated unfairly by Land Rover service advisor/employee, who did not perform their due diligence of explaining the costs Upfront in comparison to value of the vehicle, and in my favor as a loyal Land Rover customer, to ensure that I'm not overpaying costly\/exuberant charges every service visit and still not determine the reason for my visit? 2. I am asking that my history of payments be reviewed and I be credited for any erroneous charges. Again, I welcome a detailed written response of how my issues (including but not limited to, refunds, additional service) can be addressed and reconciled immediately. Thank You, Best Regards, -- Felicia Arnold-Carter More

Take your car for repair ANYWHERE but here. I have gotten nothing but the run around since I brought my broken down Range Rover in 8 weeks ago (yes, May 11th). We were told the repair would be under warranty nothing but the run around since I brought my broken down Range Rover in 8 weeks ago (yes, May 11th). We were told the repair would be under warranty before we brought the car in and now suddenly it’s not. It took 4 weeks to even diagnose a problem (with little to no communication from them) and I’m still not sure what the status of the repair is, 4 weeks later. Dave in the service department doesn’t answer the phone or return calls and he says he leaves messages but he doesn’t… and no one at that place follows up when they say they will, they just wait for YOU to call back. I have done everything to give them the benefit of the doubt during a pandemic etc but I have gotten no transparency whatsoever on what is going on with my car. I’ve never experienced such a frustrating, disconnected customer service policy. And a courtesy car? Forget about it. I physically went into the dealer and was told the best they could do would be to pass along the cost of a rental car ($45/day) for a repair I had no ETA for and they obviously weren’t rushing to fix. I don’t understand how an 8 week turnaround (and counting, it’s still not done yet!) is in any way acceptable to a luxury dealer, especially without even an acknowledgement of the severity of the situation or offer to compensate for all the time and effort I’ve now wasted chasing these people down. I urge you to take your business elsewhere and save yourself a huge headache. More

I scheduled a Thursday service appointment over a week in advance for my Land Rover and clearly stated what the service was for and that Land Rover corporate had agreed to a 30% goodwill contribution for the advance for my Land Rover and clearly stated what the service was for and that Land Rover corporate had agreed to a 30% goodwill contribution for the service, treated like a warranty claim. The promised loaner car was not available so an employee had to bring my wife to a car rental dealer. The vehicle was not looked at on the scheduled appointment day and was not finally ready until FIVE DAYS later, the following Tuesday!! We received the e-mail copy of the Invoice and the 30% was not reflected on the invoice. The service department claimed that they had not heard from Corporate, so I called my rep at Corporate and she said that she had in fact had several e-mail exchanges that morning with the Service Manager, Eric Silva. She advised Eric that he could submit the claim through the warranty portal and adjust the invoice, to which Eric never responded. She sent Eric a follow-up, no response. My wife picked up the car and paid in full. I called Eric to ask why he did not respond and do what was explained by Corporate and he told me that he would not “jump through hoops”. He refused any responsibility, was very arrogant, unapologetic, rude and continued to try and talk over me during the call before he finally ended the call. I will NEVER have my car serviced here again. I will NEVER purchase a vehicle from this dealership. This was an absolutely horrible experience. More

DO NOT TAKE YOUR VEHICLE HERE THEY OVER CHARGED ME MY TRUCK CAME OUT WORSE THAN IT DID GOING IN THE SERVICE MANGER NO HELP , IM NOT LETTING THIS GO IM GOING TO GET ANSWERS ON WHY THEY MESSED MY TRUCK UP TRUCK CAME OUT WORSE THAN IT DID GOING IN THE SERVICE MANGER NO HELP , IM NOT LETTING THIS GO IM GOING TO GET ANSWERS ON WHY THEY MESSED MY TRUCK UP More

Excellent The service was performed quickly, thoroughly, and professionally. The employees were friendly, helpful, and very mindful of protecting against the p The service was performed quickly, thoroughly, and professionally. The employees were friendly, helpful, and very mindful of protecting against the pandemic. Could not be happier with the service department. More

Great dealership for service and sales! Leased my wife a DIsco Sport last year. This has been a great vehicle. I've been in twice and service was great from the appointment setters, to the a Leased my wife a DIsco Sport last year. This has been a great vehicle. I've been in twice and service was great from the appointment setters, to the advisors and mangers. Super painless and respectful of time. More

Great customer service they take good care of you they go above and beyond to make everything work for all parties involved! Thank you for everyone above and beyond to make everything work for all parties involved! Thank you for everyone More

Brought my LR4 for Routine maintenance but the bill came to $4000 and almost immediately I began having problems with my tire pressure monitoring system which has been a problem from the very beginning to $4000 and almost immediately I began having problems with my tire pressure monitoring system which has been a problem from the very beginning More