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Land Rover Boerne - Service Center

Boerne, TX

4.6
477 Reviews

477 Reviews of Land Rover Boerne - Service Center

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August 09, 2024

My specific request was assured when I made the appointment, but denied after manufactured service was preformed. When the dispute began I was disappointed with the lack of honesty and abrupt mann More

by amybarlassgarza
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Osorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Land Rover Boerne responded

amy, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

August 08, 2024

Very pleasant experience. Terry my Sales Representative was excellent & we enjoyed working with him. Andrew the service representative was also great to work with. More

by Gina G
Recommend Dealer
Yes
Employees Worked With
Tee
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Aug 09, 2024 -

Land Rover Boerne responded

Gina, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

August 08, 2024

Benito, Nate, Nuni and everyone in service do an excellent service! They are very knowledgeable and have great communication! I highly recommend them for your Land Rover service! More

by TF1037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Gies III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Osorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 07, 2024

Service manager was very helpful and accommodating. I will return for service anytime I am in the area. More

by DARLA.GRAZDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Aug 07, 2024 -

Land Rover Boerne responded

DARLA, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 06, 2024

They are very courteous and helpful. We are very happy with the Service that we received. More

by reinhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Deboe
Report | Print
Aug 07, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

August 06, 2024

Amazing service, and from the team on all other matters: such kindness, thoughtfulness, and decency. My favorite car dealership! More

by jenniebriggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Osorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan, Timo Navarrete, Gregory Whitlock
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Aug 07, 2024 -

Land Rover Boerne responded

jennie, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

August 06, 2024

Best auto service experience. Past experiences with other agents were not a great. Nathan was very knowledgeable and did everything he could to help. More

by rjborras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan , Victor Zapata
Report | Print
Aug 07, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

August 04, 2024

First class service. On time, in time. Nate did a great job with diagnosis and fix. More

by Dongrogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Main
Report | Print
Aug 13, 2024 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 04, 2024

Excellent professional service given by Maryam and Mr. Nuni explaining with detail all my concerns related to the vehicle service needs. More

by melo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Nuni and Maryam from service dept.
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Aug 13, 2024 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 03, 2024

Very helpful and kept me informed about the progress. Friendly everyone wanted to help when I walked in the door. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arty Lawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Land Rover Boerne responded

Carol, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

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