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Land Rover Boerne - Service Center

Boerne, TX

4.6
476 Reviews

476 Reviews of Land Rover Boerne - Service Center

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October 15, 2023

When we bought a car, they say they will provide the good care. They said that they will take care of everything because they are a very professional team that they review the I don’t know how many points to More

by m_alejandravar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neal Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Haines, Timo Navarrete, Adalberto Velasco Jr., Josue Dominguez
October 14, 2023

Service on my vehicle was exceptional. My shuttle driver was friendly, timely and efficient. My service advisor diagnosed the cause of the problem and resolved the problem effectively. Ove More

by EGARZA92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorana was exceptional.
Oct 16, 2023 -

Land Rover Boerne responded

EGARZA92, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 14, 2023

The young Lady that assisted me was excellent and tremendously helpful I only wish I could remember her name. she did excellent job taking care of all of my needs since i only came in for front pl More

by westbytn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenilee Knight
Oct 16, 2023 -

Land Rover Boerne responded

westbytn, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 14, 2023

I was told I had to change my oil every 10,000 miles when I talk to another advisor it’s 21,000 miles so which is it also I was quoted $336 and when I went to go pay it was 500+ saying that my car uses more More

by howkbethel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Fagan
Oct 16, 2023 -

Land Rover Boerne responded

Thank you for taking the time to leave an honest review, howkbethel. While we are so sorry to hear that you are unhappy with your experience, we are always looking for opportunities to improve, and your comments will help us do just that. We would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 when you can.

October 14, 2023

I needed 1 rim and 2 tires replaced on my Range Rover SV. The service was great! It took 2 days to get the vehicle back. Maryam, my service adviser, was awesome! I was provided with a loaner. Unfortunately, More

by Pierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryam
Oct 16, 2023 -

Land Rover Boerne responded

Pierre, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 14, 2023

The process we experienced was nice and easy. The staff was well organized and knowledgeable. More

by DBKNAPP1226
Recommend Dealer
Yes
Employees Worked With
Arty Lawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calin Doud
Oct 16, 2023 -

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

October 14, 2023

Working with Augustine was a pleasure! He is professional, great communicator and listens and makes suggestions. He also accommodated special requests I had for my cars care. The servic More

by aprilemrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Land Rover Boerne responded

aprilemrie, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 13, 2023

Professional, respectful, kind, patient and just everything you look for in customer service. Excellence.! Victor was knowledgeable, courteous and timely. More

by RENEEHONEYRANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 16, 2023 -

Land Rover Boerne responded

RENEEHONEYRANGEL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

October 12, 2023

New dealership. Don't know much about this as of yet. Everything went well. No problems. More

by Richardtruckguy
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dale Haines, Jeffrey Harral, Adalberto Velasco Jr.
Oct 13, 2023 -

Land Rover Boerne responded

Richard, thank you for sharing your experience with us. We appreciate your feedback!

October 11, 2023

The entire staff was helpful and communicated with me throughout the process. Highly recommend Miriam! More

by JCALHOUN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miriam
Oct 12, 2023 -

Land Rover Boerne responded

JCALHOUN4, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

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