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Land Rover Boerne - Service Center

Boerne, TX

4.6
476 Reviews

476 Reviews of Land Rover Boerne - Service Center

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October 22, 2023

I had to wait over 3 hours for a simple fix of my windshield washer hose to be reconnected. More

by allisongminus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 23, 2023 -

Land Rover Boerne responded

allisongminus, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 so we can discuss some solutions.

October 22, 2023

Took my Defender 110 in because of a red coolant level low light. Other services were adequately performed, but the light came back on as I drove home. Was told that since no leak had been detected, the s More

by mickfly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 23, 2023 -

Land Rover Boerne responded

mickfly7, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 so we can discuss some solutions.

October 22, 2023

Most pleasant buying experience I could imagine. Super friendly customer service, salesman, and service department. Neal made buying my car super simple and hassle free. Any concerns I had were More

by RENEDIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenilee Knight, Victor Zapata
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Oct 23, 2023 -

Land Rover Boerne responded

RENEDIAZ, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

October 22, 2023

Knowledgeable and accommodating staff. Easy to make appointments promptly. They are very pleasant to work with. More

by JESS.G.CALVERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Report | Print
Oct 23, 2023 -

Land Rover Boerne responded

JESS.G.CALVERT, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 21, 2023

Great follow up and notifications. Clean, friendly and easy to deal with. Waiting room is very nice also! More

by DONNAANKENBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Smoak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Land Rover Boerne responded

DONNAANKENBAUER, thank you for sharing your experience with us. We appreciate your feedback!

October 19, 2023

Augustin took care of my car and got me back on the road quickly. The waiting area is nice and shuttle service is very helpful! More

by wendycolern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustin in service
Report | Print
Oct 20, 2023 -

Land Rover Boerne responded

wendycolern, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 18, 2023

Mariam was fantastic. The people at the dealership are very friendly and attentive. We have bought 2 land rovers there and enjoy the visits. More

by DADLER432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Gies III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Harral, Timo Navarrete, Adalberto Velasco Jr.
Report | Print
Oct 19, 2023 -

Land Rover Boerne responded

DADLER432, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

October 17, 2023

Victor and the whole team made the buying process so easy! I was in and out in less than 2 hours! Definitely look up Victor Zapata when buying your next Range Rover or any Land Rover products! More

by ALEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Zapata
Report | Print
Oct 18, 2023 -

Land Rover Boerne responded

ALEN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

October 16, 2023

Terrible pre owned buying experience. The new pre owned managers were horrible. Worst buying experience ever More

by MOMORACER
Recommend Dealer
No
Employees Worked With
Sterling was good, Timo Navarrete, Adalberto Velasco Jr.
Report | Print
Oct 17, 2023 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 at your convenience.

October 16, 2023

Customer see use guys are great. I do not think they did a 100% job on fixing dent. Shine in paint in that area is gone More

by Gromero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Gies III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Land Rover Boerne responded

Gromero, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

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