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Land Rover Boerne - Service Center

Boerne, TX

4.6
476 Reviews

476 Reviews of Land Rover Boerne - Service Center

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October 31, 2023

Very helpful and very urgent They took very good care of my vehicle and they were very urgent about it More

by Brandonsantos2923
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Nov 01, 2023 -

Land Rover Boerne responded

Brandonsantos2923, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2023

Thorough inspections and completed work in time frame promised. Lorena was a great service representative. More

by dbgatl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Castaneda - service
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Nov 01, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2023

Very efficient and effective service appointment. Best experience with service this year in San Antonio More

by b49goletz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Haines
Report | Print
Nov 01, 2023 -

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

October 30, 2023

Young woman service rep was prompt, professional and competent in solving our tire issue. Happy to have her as our rep. More

by TJMCC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina.
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 30, 2023

Good service sales associates. Good service dept . Not enough vehicle loaners, Very poor , Used sales management. More

by davidgonzalez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Haines, Gary Bukrinsky, Calin Doud, Thomas Fagan, Adalberto Velasco Jr.
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

davidgonzalez11, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 30, 2023

Wonderful team very helpful. The communication between the service department and I was top notch! More

by ccwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Bukrinsky
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

ccwelder, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 29, 2023

Service is much more thorough than other dealerships I have been to in the past. Staff is professional in every aspect. More

by RICHIET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department, Victor and Marianne (sp) top notch folks.
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

RICHIET, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 29, 2023

Major issues - My vehicle was scratched while it was In there Secondly, once I came home I saw that a major component of the trunk panel was open and not reattached leaving all the cables exposed. I More

by TSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorena Cardenas
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

October 28, 2023

I drove in at 7:30 when they opened. Trying to leave town. I told them that but my car was saying low battery thought I should play it safe. 45 mins later they say they need to unload my More

by lindadela4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Osorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Bukrinsky
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Oct 31, 2023 -

Land Rover Boerne responded

lindadela4, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

October 28, 2023

Great service. I was explained in detail how warranty would take care of issue. Also good communication. More

by Jam1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

Jam1230, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

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