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Land Rover Boerne - Service Center

Boerne, TX

4.6
476 Reviews

476 Reviews of Land Rover Boerne - Service Center

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November 21, 2023

Lorena was very helpful and the best costumer service I’ve experienced. She made us feel very welcome. This will definitely be the place I will continue to bring my vehicle for service. More

by fbb.pecos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena
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Nov 21, 2023 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 21, 2023

Always available to answer questions about my vehicle and assist me in any problems that arise. More

by missmichelerae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Flores, Jeffrey Harral, Timo Navarrete
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Nov 22, 2023 -

Land Rover Boerne responded

missmichelerae, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

November 21, 2023

Great service by service reps. Friendly knowledgeable. Good information and update on the Rover. Liked the team More

by dcbayshore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Nov 22, 2023 -

Land Rover Boerne responded

dcbayshore, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 21, 2023

My car was stolen and had a couple of items torn out. Maryam was able to help me put my car back to like new and streamline upcoming service at the same time. More

by texag.molly
Recommend Dealer
Yes
Employees Worked With
Maryam
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Nov 22, 2023 -

Land Rover Boerne responded

texag.molly, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 21, 2023

Best car buying experience ever. Everyone was extremely knowledgeable and friendly. Very professional. I will highly recommend Sterling and the dealership. More

by GERRY_CANTU
Recommend Dealer
Yes
Employees Worked With
Sterling S.
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Nov 22, 2023 -

Land Rover Boerne responded

GERRY_CANTU, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

November 20, 2023

VERY BAD THE WORST EVER I ONLY WISH THER WAS ANITHER CHOICE I WILL VEVER BUY AGAIN More

by younng
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 21, 2023 -

Land Rover Boerne responded

younng, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

November 20, 2023

I brought my car in for service and I had to take it back as the issue was not corrected More

by rrice4
Recommend Dealer
Yes
Employees Worked With
Marym
Report | Print
Nov 21, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

November 19, 2023

You can trust this dealership. The service staff is supportive and never suggests unnecessary repairs More

by BGROSS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tery Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Land Rover Boerne responded

BGROSS6, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

November 18, 2023

Friendly, helpful, attentive, considerate personnel-pleasant waiting area, timely updates on work schedule, thank you very much More

by Abradb6701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Flores, Adalberto Velasco Jr.
Report | Print
Nov 19, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 18, 2023

Salespeople are very friendly and helpful and the finance people as well, but a disparity of $3000 on the trade-in (which I did sign) was quickly forgotten and the letter of the law was more important than i More

by DALE.JANWOLTMON
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Sterling Smoak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 and ask for one of our managers.

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