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Land Rover Boerne - Service Center

Boerne, TX

4.6
476 Reviews

476 Reviews of Land Rover Boerne - Service Center

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November 30, 2023

Excellant service department! They always go above and beyond for me! I love the attention to detail! More

by ROWENASCARBOROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in service , Dale Haines
Dec 01, 2023 -

Land Rover Boerne responded

ROWENASCARBOROUGH, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 29, 2023

Customer Service can use some work . Attention to clients needs by just asking questions helps More

by charlenecrouchet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who assisted me
November 29, 2023

The people you employ were amazing to work with and took excellent care of me. However, I was quite dismayed at the service charge for using a credit card to pay for my service costs. I'm not sure if it's b More

by SHARLA75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor in Service was wonderful to work with!
Nov 30, 2023 -

Land Rover Boerne responded

SHARLA, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

November 28, 2023

Great experience! Lorena is awesome! She kept me updated throughout the service process and goes out of her way to assist! More

by WALTERWALSH29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Castaneda
Nov 29, 2023 -

Land Rover Boerne responded

WALTERWALSH, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 28, 2023

It was great service. Maryam kept me informed throughout my visit. This is the second time that I have worked with her. She is a great asset to the service team. More

by skyjumper51
Recommend Dealer
Yes
Employees Worked With
Maryam Jaghori
Nov 29, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 28, 2023

Maryam was great to work with. Responsive - Communicated well and answered all questions. Good communication More

by Anthony.h.white.satx
Recommend Dealer
Yes
Employees Worked With
Maryam
Nov 29, 2023 -

Land Rover Boerne responded

Anthony.h.white.satx, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

November 28, 2023

service department took 3 weeks to 'fix' a problem and didn't really even fix it well... it started leaking gas and oil, also no loaner cars, and another problem that came up while vehicle was in shop was More

by richzuniga
Recommend Dealer
No
Nov 29, 2023 -

Land Rover Boerne responded

richzuniga, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

November 27, 2023

Neal was very knowledgeable and enthusiastic. Everyone at the dealership was very professional. Would recommend this dealership. More

by SRUSSELL116
Recommend Dealer
Yes
Employees Worked With
Neal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Land Rover Boerne responded

SRUSSELL116, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

November 26, 2023

Thank you for servicing my vehicle so quickly and providing status promptly. I appreciate the great service. More

by Magdalenalopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryham
Nov 28, 2023 -

Land Rover Boerne responded

Magdalenalopez, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 25, 2023

Quick and easy experience my car was diagnosed quickly and I was given a fair estimate of the cost of repair More

by ASHRAF.ABUNAHEL2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor garcia , benito
Nov 29, 2023 -

Land Rover Boerne responded

ASHRAF.ABUNAHEL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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