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Land Rover Boerne - Service Center

Boerne, TX

4.6
476 Reviews

476 Reviews of Land Rover Boerne - Service Center

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January 12, 2024

Every visit has been unsatisfactory! Lorena is awesome, it's the techs that don't care for other people's property More

by Brenrod
Recommend Dealer
No
Employees Worked With
LORENA CASTANEDA AND SERVICE MANAGER
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Jan 15, 2024 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 and ask for one of our managers.

January 12, 2024

Miriam was a pleasure to deal with; from scheduling my appointment all the way through picking up my car after it was serviced. She was friendly, knowledgeable, communicative and very helpful. Overall, on More

by JESS.G.CALVERT
Recommend Dealer
Yes
Employees Worked With
Miriam
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Jan 15, 2024 -

Land Rover Boerne responded

JESS, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 12, 2024

The staff is awesome, service is great and the team has such a positive, can do attitude. More

by INAIYH
Recommend Dealer
Yes
Employees Worked With
Nate and Donald
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Jan 15, 2024 -

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

January 12, 2024

Nathan is a pleasure to work with and keeps me informed on the progress of the work being done. More

by cd_vogel
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jan 15, 2024 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 12, 2024

It was good and great service. Very kind and insightful. Great overall experience Amazing time with the whole staff! More

by Austin.flores
Recommend Dealer
Yes
Employees Worked With
Nathanial Main
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Jan 15, 2024 -

Land Rover Boerne responded

Austin, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

January 12, 2024

Routine Q Routine maintenance Oil change spark plugs fluid check They just did the routine maintenance. It was needed on my car at the mileage that it was at. They also checked a low coolant warning tha More

by klodonnell
Recommend Dealer
Yes
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Jan 15, 2024 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 12, 2024

Bad customer service. No communication. Lengthy wait times. N thank you Leave me alone please. More

by ROBERTSTHERYAN
Recommend Dealer
No
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Jan 15, 2024 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 and ask for one of our managers.

January 12, 2024

great service great service great representatives awesome snacks tv actually workingand Nathaniel helped getting defender in & out quickly More

by louie4546
Recommend Dealer
Yes
Employees Worked With
5
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Jan 15, 2024 -

Land Rover Boerne responded

louie, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 12, 2024

I didn't go to the dealership because my car was picked up at my house! I really appreciated the service I received however and I always appreciate being able to have my car picked up!! Nathan was extremel More

by GWATERSMARTIN
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jan 15, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne

January 12, 2024

Very professional and straight forward with my concerns. Very clean Service drop off area also washed my vehicle before picking it up.Also was ready when promised. More

by VERNVOLLMER
Recommend Dealer
Yes
Employees Worked With
Don't recall his name Frank was very helpful with connecting me with the Service Advisor.
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Jan 15, 2024 -

Land Rover Boerne responded

VERN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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