Land Rover Birmingham and Jaguar Certified Pre-Owned & Service

Do not buy from this dealership! This Land Rover dealership is by far the most unprofessional that I have ever been to! I do not seem to be the only one that thinks that. This Land Rover dealership is by far the most unprofessional that I have ever been to! I do not seem to be the only one that thinks that. More

Great service experience The service team was friendly, efficient and helpful. Provided me with a loaner while they checked and then, replaced my brakes. My car drives perfe The service team was friendly, efficient and helpful. Provided me with a loaner while they checked and then, replaced my brakes. My car drives perfectly now! More

Horrible Experience!!! I purchased what was supposed to be a 2016 certified Pre-owned vehicle from this place about a month ago and it has been from one service center to th I purchased what was supposed to be a 2016 certified Pre-owned vehicle from this place about a month ago and it has been from one service center to the next. In the shop more than I have driven it. The dealership knew about the issue prior to me purchasing it and told me it was something that it wasn’t. We found out the issue was more than just a simple fix. They kept the truck for over a week, with little to no communication with me. The general manager decides to be condescending and aggressive with me without knowing anything about the situation. She apologizes. I get the truck back only to have the same issues. I’ve made several attempts to communicate with them and can never get a response. As I type the vehicle is now at the service center of a dealer that specializes in this make of vehicle. This is the short version of my horrific experience. I would NEVER recommend Anyone doing business with them and I surely wouldn’t visit again to buy a bike. -Sincerely PISSED!! More

Very helpful and accomidating I had tires and brakes replaced and service was scheduled and completed in a timely manner. I was informed of status of my car in a timely manner. O I had tires and brakes replaced and service was scheduled and completed in a timely manner. I was informed of status of my car in a timely manner. Overall great experience. More

Very poor service for the vehicles they sale Would consider buying another vehicle brand just to not deal with their service department. Care are great but poor s for the vehicles they sale Would consider buying another vehicle brand just to not deal with their service department. Care are great but poor service More

10,000 mile service Greeted upon arrival, shown the different packages, all questions were answered, services were completed in a timely manner and upon completion all se Greeted upon arrival, shown the different packages, all questions were answered, services were completed in a timely manner and upon completion all services were reviewed. More

horrible customer service I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's bee I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better. More