Jaguar Land Rover of Bethesda - Service Center

I had to recently get my I-Pace towed to this dealership as it died on the road. The service I received here was excellent. My service advisor Jose was courteous and professional and set expectations about as it died on the road. The service I received here was excellent. My service advisor Jose was courteous and professional and set expectations about how long it might take to fix the vehicle correctly from the get-go. I received constant updates about the status of my vehicle and there was zero pressure to purchase the additional service items they recommended. The only "issue" was that there was no loaner available even though my car was still under warranty so I was out of a vehicle for over a week which was a bit of a pain as we are a single vehicle family. More

Loaner cars are next impossible to come by. Have serviced 2 Range Rovers here over the last 10-11 years. Latest was a two + month wait for parts while my vehicle was not usable, only 62000 mile Have serviced 2 Range Rovers here over the last 10-11 years. Latest was a two + month wait for parts while my vehicle was not usable, only 62000 miles on the odometer. Staff is nice, they certainly try. When u purchase a $150000+ vehicle you expect more. Crappy waiting area with uncomfortable seats. More

Good customer service and communication … Jose was friendly and transparent. Nice loaner too and accommodating to my schedule friendly and transparent. Nice loaner too and accommodating to my schedule More

Work was done well and promptly. Car was clean and washed. Initial misunderstanding war rapidly taking care by Kamal. Car was clean and washed. Initial misunderstanding war rapidly taking care by Kamal. More

Kamal, my service advisor is the best. Knowledgeable, efficient & understands my concerns w/my vehicle. Knowledgeable, efficient & understands my concerns w/my vehicle. More

Crystal and team were thorough and very helpful. They assessed my needs, kept my apprised of the progress, and offered referrals for minor body repairs without hesitation. I will be back. They assessed my needs, kept my apprised of the progress, and offered referrals for minor body repairs without hesitation. I will be back. More

Everything went smoothly during my service appointment from checkin to check out. My service Advisor Crystal was the best. Much impressive efficient than my previous service advisor from checkin to check out. My service Advisor Crystal was the best. Much impressive efficient than my previous service advisor More

The staff are professional and friendly…. .would come back again! While waiting I offered a complimentary Uber ride to and from house to pick up my car! .would come back again! While waiting I offered a complimentary Uber ride to and from house to pick up my car! More

Our experience at Jaguar Land To er in Bethesda was great. Our service manager was very responsive and communicative and a pleasure to work with. great. Our service manager was very responsive and communicative and a pleasure to work with. More

Prompt attention. Excellent service from the service desk clerk (Cala) to the service man (Kamal) Excellent service from the service desk clerk (Cala) to the service man (Kamal) More