Jaguar Land Rover of Bethesda - Service Center

Cheryl Stewart is excellent to work with and was very helpful in setting up my "In Control" app. She is friendly and patient. and explained things to me very thorou is excellent to work with and was very helpful in setting up my "In Control" app. She is friendly and patient. and explained things to me very thoroughly. Thank you Cheryl Stewart. More

Great personalized service from Cheryl Cheryl is a great asset to this dealership. I felt so well taken care of after leaving my service appointment. Thank you Cheryl! She is a great de Cheryl is a great asset to this dealership. I felt so well taken care of after leaving my service appointment. Thank you Cheryl! She is a great dealership "Mom". More

check out I needed a check-out on how to use the different instruments on the dash board. Cheryl Stewart was amazing not only in her knwpledge but her postive I needed a check-out on how to use the different instruments on the dash board. Cheryl Stewart was amazing not only in her knwpledge but her postive attitude was amazing. Thanks , Cheryl More

Car wash and new tags Cheryl Stewart was a lifesaver in getting my car washed in a timely manner and my new tags placed on the car appropriately and correctly. She is high Cheryl Stewart was a lifesaver in getting my car washed in a timely manner and my new tags placed on the car appropriately and correctly. She is highly efficient and follows through with everything she promises. Her exuberant attitude, smiling face and personal touch ensures that the work is done right, done in a timely manner and done to the customer's satisfaction. Cheryl brought back the true meaning of the mantra "the customer is always right", thus ensuring that a satisfied customer is the best advertisement for Jaguar. More

Ms. Cheryl Stewart was very helpful! I just went to pick up my tags and Ms. Cheryl Stewart explained many features of my car and gave me some information that I did not have. She took th I just went to pick up my tags and Ms. Cheryl Stewart explained many features of my car and gave me some information that I did not have. She took the time to go over many things and did not rush me. She asked relevant questions which showed me that I needed to come back and set a time for a thorough walk through of my car. She told me of many features that are relevant to my family since we have small children. Also, the gentlemen in service are helpful, particularly, a mature man of Asian descent (I don't know his name), who is always very polite and proactive, and has resolved my issues. We also have a great service advisor, Ken, who always facilitates the service process, More

Good Service Needed service for my XJ8 Jaguar- Jerry Handy did excellent job. He has worked on my car before he is very thorough. Jerry is an Excellent Technician Needed service for my XJ8 Jaguar- Jerry Handy did excellent job. He has worked on my car before he is very thorough. Jerry is an Excellent Technician More

Manhattan, Bethesda Jaguar is not a slick, glittering, sales and service dealership for Jaguar which is large, bustling and typically impersonal. Rather it is a small and down-to-earth, family- run Jagu sales and service dealership for Jaguar which is large, bustling and typically impersonal. Rather it is a small and down-to-earth, family- run Jaguar and Land Rover Dealership in business and run by the same family since 1914 which specializes in personal service. I have purchased 5 Jaguars from this dealer and serviced them all here. I have never ever had anything in my relations with its staff but the most thoughtful, accommodating, honest and forthright experience. Brian Armstrong, its Sales Manager is knowledgeable and pleasant. He is the go-to person on any matter relating to sales. Joe Simoules is a Master Jaguar Service Advisor with 24 years experience. He is patient, thoughtful, courteous and always gets the job done to the customer’s satisfaction. If ever an issue has to go to a higher level, David Bohn, the Director of Parts and Service is always available to trouble shoot. He listens to the customer, cares about his/her concerns and solves whatever problem needs to be attended. And, most important, in the shop where the work is done, is Ram Sidhu, “Sid”, the jewel of Manhattan Bethesda Jaguar. “Sid” hails from England; he trained at the Jaguar factory in Coventry in 1969. He is a distinguished recipient of the City and Guilds of London Award with Distinction in 1972. In England he was the Shop Foreman at Henlys of London. He immigrated to the USA in 1993. Since then, at Manhattan Bethesda Jaguar and Land Rover, he won the Jaguar Technicians Guild Competition in 2004, 2005. He is ASE Master Technician and has won the L1 Advanced Diagnostic Technician status. Sid has taken more than 60 training courses from Jaguar/Land Rover. I can attest to the fact that if you buy a Jaguar at Manhattan Bethesda you will get the best service on your car available anywhere in the United States, let alone other dealers in the Maryland area. Without a doubt, anyone interested in buying a Jaguar in the Maryland/Washington DC/Virginia area would be very, very wise, and always be pleased if they bought it at Manhattan Bethesda Jaguar. More

What started out to be a simple warranty issue became difficult & complex. This wasn't because of Oliver nor the Service Director or Manhattan LandRover- it was because of the time and persistance it too difficult & complex. This wasn't because of Oliver nor the Service Director or Manhattan LandRover- it was because of the time and persistance it took to get approval from the manufacturer - LandRover. After months of not giving up we finally received an approval for Audio & Nav system replacement. Both Oliver and the Service Director were true professionals on every level!! I understood their hands were tied however they were sympathetic and such a pleasure to deal with and gave great suggestions. Once approval was given I was able to take my 07 Range Rover in the next day . I was given a rental car and all repairs were made and I was able to have audio again plus they washed my vehicle. The GM called back when I left a message for him and the service drive employees always greeted me with kindness regardless the reason for my service visit. I HIGHLY recommend Manhattan LandRover for all service needs if you have a Range Rover! I am greatful that LandRover came thru and this greatly makes me love the brand even more. It's nice to know companies still service what they sell which is rare these days. They always respected me , never trying to get one over on me because I'm a woman. The tech that consulted with Oliver and me was knowledgable and explained from the beginning exactly what was needed. When I returned he remembered me and knew what needed to be done. He even adjusted my wipers and explained it wasn't what I thought it was afterall (parts my son had purchased previously in Florida). He returned these to me and said there was no need and gave an explanation of what he repaired. Just a fantastic experience! Best Regards and HUGE Thanks, Tammy Albritton More

Oliver got me in within a hour of my call when my original dealer said a week. They charged me half what I paid before to replace my brakes and fixed a electrical issue that my old dealer ignored. original dealer said a week. They charged me half what I paid before to replace my brakes and fixed a electrical issue that my old dealer ignored. I'm only going to Bethesda for service from now on. More

Brought my 2008 Mercury in to be inspected because alight came on. After inspection I was told a part needed to be replaced, and it would take an hour for the part to arrive, and that the price was 500 dolla came on. After inspection I was told a part needed to be replaced, and it would take an hour for the part to arrive, and that the price was 500 dollars. I was there for 2.25 hours in total and was charged for 4 hours worth of labor. When I called to clarify I was told actual time is not how they charge "its a flat price for the part replacement", however if it had taken 5 hours i surely would have been charged for 5 hours. More