Jaguar Land Rover of Bethesda - Service Center

Does not live up to the brand expectation At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the who At first, I would say their sales team is very professional and friendly. They understand what customers need and deal accordingly. However the whole experience of buying and servicing a car from them has been worse, stressful and quite literally harassing for us. My family bought 03 cars from them, Evoque, F-pace and a Velar. There is a safety issue in the Velar which neither Range Rover nor the dealership reached out to us to inform that there might be something of concern. We came to know this after risking our lives at 70mph on Turnpike and then when we looked up online, we called them to inquire about it. Nonetheless they said, they can get it fixed. So we drop our car at the dealership on 11Jan2018 and take a loaner. On 15Jan2018, I get a call from their service guy (we don't want to take any names) that everything is fixed. We went there, took our car. We just drove 1 mile and had to return to the dealership as the issue was not fixed at all. The dealership never bothered to check if the issue was resolved. They just replaced the part and gave it to us. We had to take the loaner again and go home. From then onwards I had been calling the service guy almost every other day. He never picks up the phone and never returns the calls. The car has been sitting in their dealership since a month now and no one replies. Finally, I get a call on 08Feb2018 (yes, almost a month later) that the issue is fixed and they offer to drop the car at our home (we live in Baltimore). We said NO. We will pick up our car because we were xxxx sure they will mess up again. We reach there on 09Feb2018 to pick up our car. When we reached there, the service guy tells us, "well, technically the car is not fixed and there is nothin they can do about it. Range Rover people themselves cannot figure out what's happening. Right now they just made some changes which will block certain functioning of the vehicle and therefore won't cause any problem." I was so angry. Can you believe it, after spending a huge amount on buying the car, all I get is crap, a non-functioning vehicle. I told them, I would like to test drive the car. And not to my surprise the day-light on driver side was NOT working. They did not even bother checking out the car if the car is fully functional or not before giving it to the customer. This is their level of service satisfaction guarantee. They could not even see that the headlights are not working in a brand new car. Also, the car was dirty on the outside AND the inside. WORST SERVICE ever. And the service guy tells me to take it home. I said, I am not that crazy to drive a car without one headlight and I am NOT taking back an undone car. I had to force him to make him understand this. Someone at the dealership (again, not taking names) tells me, "to be honest, I would tell everyone to buy Velar next year, and not now" At first, this means I made a mistake by buying this car now, I should have waited. It was so disheartening to listen to this. Range Rover-Is this the message you want your customers to get-to not buy THE AVANT GARDE RANGE ROVER? Am I wrong in buying this car? If so, I would be glad to get a full refund on the car-a car which was driven just 2000 miles before going in for service for over a month. I took my family to buy cars from them and I swear to god I'm never going to buy even a single thing from them. The car is still in their dealership since 11Jan2018 and I am pretty sure they will mess it again. I am just looking for a way to get out of this mess. May God help me because Range Rover certainly can not. More

Great service!! Sherry, Cheryl, and Ken could not be more accommodating in helping me with a few issues I had when I first got the Range Rover Sport. They went out of Sherry, Cheryl, and Ken could not be more accommodating in helping me with a few issues I had when I first got the Range Rover Sport. They went out of their way to help me until I understood all the features and made sure they all work. They make you feel like family which I appreciate as that is how I run my businesses. Thanks as always More

Encore Delivery The entire staff at J/LR Bethesda are part of the main reason why we choose Range Rover. They're excellent! I went in to learn how to use my Range Ro The entire staff at J/LR Bethesda are part of the main reason why we choose Range Rover. They're excellent! I went in to learn how to use my Range Rover today and worked with Cheryl Stewart from Encore Delivery. She made the entire experience exciting and fun. She knew exactly what she was doing and did it incredibly well. The entire staff is friendly, nice to be around and makes every visit fun. More

Best ever The purchase process with David and the Encore and service processes with Cheryl were absolutely amazing. Great experiences all the way around. Great The purchase process with David and the Encore and service processes with Cheryl were absolutely amazing. Great experiences all the way around. Great service, great dealership!!! More

Help with the car Cheryl was very, very nice and help me with my car, she make me feel welcome, and willing to help, excellent customer service, thank you. Also Marc Cheryl was very, very nice and help me with my car, she make me feel welcome, and willing to help, excellent customer service, thank you. Also Marcus was super too, thank you Marcus for all your help. More

Cheryl Stewart was fabulous Cheryl Stewart was extremely helpful getting me familiarized with the car and features. She is extremely knowledgeable and very patient. She had me Cheryl Stewart was extremely helpful getting me familiarized with the car and features. She is extremely knowledgeable and very patient. She had me register the car with the land rover aps and connect me to the new crucial safety features to be able to connect with support center in case of emergency. She is the best!! More

car functions I had the pleasure of meeting Cheryl today ......... this gal knows her stuff !! She has a wonderful disposition and is a credit to the organization . I had the pleasure of meeting Cheryl today ......... this gal knows her stuff !! She has a wonderful disposition and is a credit to the organization . More

Cheryl Stewart is excellent to work with and was very helpful in setting up my "In Control" app. She is friendly and patient. and explained things to me very thorou is excellent to work with and was very helpful in setting up my "In Control" app. She is friendly and patient. and explained things to me very thoroughly. Thank you Cheryl Stewart. More

Great personalized service from Cheryl Cheryl is a great asset to this dealership. I felt so well taken care of after leaving my service appointment. Thank you Cheryl! She is a great de Cheryl is a great asset to this dealership. I felt so well taken care of after leaving my service appointment. Thank you Cheryl! She is a great dealership "Mom". More

check out I needed a check-out on how to use the different instruments on the dash board. Cheryl Stewart was amazing not only in her knwpledge but her postive I needed a check-out on how to use the different instruments on the dash board. Cheryl Stewart was amazing not only in her knwpledge but her postive attitude was amazing. Thanks , Cheryl More