Jaguar Land Rover of Bethesda - Service Center

Cheryl Stewart I walked in just to pick up my car. Then I realized I never set up the remote start. I stopped an associate to assist me with this need. Everyone see I walked in just to pick up my car. Then I realized I never set up the remote start. I stopped an associate to assist me with this need. Everyone seemed to be occupied on their phones talking football stats. A gentleman started to help me, but then got frustrated and dropped me off with Cheryl. She stepped in and was extremely helpful. She was friendly, kind, service oriented, and dedicated to changing my experience. She is great with remote set up. She is one to keep on the team. With over 15 years of customer service experience, I would recognized her at A List level. Thank you Cheryl! Keep up the great job! This location needs more people like you. More

Outstanding service for a new customer I had just purchased my new Velar and had issues getting my online account set up and Cheryl went way above and beyond to get me back up and running a I had just purchased my new Velar and had issues getting my online account set up and Cheryl went way above and beyond to get me back up and running and delivered on all of her promises. You have a customer for life Cheryl - thank you. More

Excellent customer service. Cheryl particularly is awesome. She is an expert on all the features of Land Rover. She is very patient in familiarizing you with the vehicle. awesome. She is an expert on all the features of Land Rover. She is very patient in familiarizing you with the vehicle. More

Exceptional Service.Cheryl Rocks! I brought in my Range Exceptional Service. Cheryl Rocks! I brought in my Range Rover Sport, so Cheryl can show me how all the features work. She took her time for almos Exceptional Service. Cheryl Rocks! I brought in my Range Rover Sport, so Cheryl can show me how all the features work. She took her time for almost 2 hours, to go over all the details, to the best of my satisfaction. She is the best. ! I give her 5 stars. More

Overall Great Experience Brought my Range Rover Sport for service. Great clean new Velar loaner with low mileage. Service took the time to ask questions and make sure to note Brought my Range Rover Sport for service. Great clean new Velar loaner with low mileage. Service took the time to ask questions and make sure to note all I wanted checked and done. Took a little longer than expected but wasn’t too worried since I had a nice loaner. Felt they could have communicated a little more and sooner. Also they did not wash the vehicle and left the doors covered in finger prints and smudges. I did have a great experience with Cheryl Stewart who helped me setup my Land Rover App and explain how to use it. Made sure I was comfortable before she would let me leave! More

make sure to work through the customer service group Cheryl and Scott did a great job on ensuring that my Discovery would be fixed. they also did a great job of working with us on understand the intrica Cheryl and Scott did a great job on ensuring that my Discovery would be fixed. they also did a great job of working with us on understand the intricacies of our new SUV. More

Life Saver Ms. Stewart I have been in dire need to get my phone connected. I remember the great service Cherly gave last time, and came to my rescue! I have been in dire need to get my phone connected. I remember the great service Cherly gave last time, and came to my rescue! More

Unmeasurable The Professionalism and the great customer service is unmeasurable. I keep telling my friends about it. It makes me feel good about my purchase with J The Professionalism and the great customer service is unmeasurable. I keep telling my friends about it. It makes me feel good about my purchase with Jaguar Land Rover of Bethesda. More

Cheryl Stewart Cheryl put the word customer back in the term “customer service”. Cheryl answered ever email and phone call in a timely fashion. She made me feel Cheryl put the word customer back in the term “customer service”. Cheryl answered ever email and phone call in a timely fashion. She made me feel like I was her top priority. Most importantly she did exactly what she said she would do. As a business owner, she is exactly the kind of person I would want interacting with my customers. Hold on tight Land Rover or someone will steal her. More

Great Hi. I was pleasantly welcomed by a team of professionals and very kind. the quality of the work satisfies me perfectly. thank you so much. Hi. I was pleasantly welcomed by a team of professionals and very kind. the quality of the work satisfies me perfectly. thank you so much. More