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Jaguar Land Rover of Bethesda - Service Center

North Bethesda, MD

4.7
237 Reviews

237 Reviews of Jaguar Land Rover of Bethesda - Service Center

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April 20, 2024

I was in need of assistance and the customer service was very attentive and knowledgeable about the services needed More

by pa1967peace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Stewart
Apr 22, 2024 -

Land Rover Bethesda responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 07, 2024

The service team and Crystal Vanderpool were fantastic. I was very happy with the experience. More

by briankpearlstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Vanderpool
Apr 09, 2024 -

Land Rover Bethesda responded

Hi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 21, 2024

The team I've worked with have been attentive to my needs and a pleasure to see each time. More

by selenaspencerlipscomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamul, Arouna and Ms. Cherly
Mar 22, 2024 -

Land Rover Bethesda responded

Hi, thank you for your positive review. We're happy to have been of service to you. We are always more than happy to assist you if anything else comes up. Take care!

March 21, 2024

Staff were very friendly and customer oriented. My service manager went above and beyond to make sure I was informed and that work was done in a timely manor. More

by carnordberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kawai
Mar 22, 2024 -

Land Rover Bethesda responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

March 13, 2024

I took my newly purchased Range Rover Sport in for service and inspection. The team was extremely helpful, time efficient and knowledgeable. I wish I had taken my first previous suv (Jaguar) to them i More

by dgb20744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamal and Shirley
Mar 15, 2024 -

Land Rover Bethesda responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 29, 2024

My last review stated how I still had a problem with my vehicle after I left Land Rover. Well, eventually it broke down and had to be towed in. This was last year around Oct. or Nov.; I was given a loaner More

by Barbara King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal
Mar 03, 2024 -

Land Rover Bethesda responded

Hi Barbara, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Mar 03, 2024 -

Land Rover Bethesda responded

Hi Barbara, we are deeply disappointed by your experience at Land Rover Bethesda. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6669 to discuss what we can do to help.

Mar 04, 2024 -

Barbara King responded

I am a little confused...you have my phone number on file, I left a message vm for Crystal this morning (still no response), if you wanted to rectify this situation you would contact me directly with a resolution. Meanwhile you have had my vehicle for months and each month reduces the allotted time left on my extended warranty. A resolution call would be nice. Barbara King

February 23, 2024

Cheryl was the utmost help shes truly the greatest ever, such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing im More

by IsaacJames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Stewart
Feb 27, 2024 -

Land Rover Bethesda responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

February 23, 2024

Superb! !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You More

by clarion201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Feb 26, 2024 -

Land Rover Bethesda responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

Feb 27, 2024 -

Land Rover Bethesda responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2024

Cheryl has to be the best customer service representative I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! More

by Crussell345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Stewart
Feb 23, 2024 -

Land Rover Bethesda responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2024

The customer service was outstanding, my service agent Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. More

by Maurtice913
Recommend Dealer
Yes
Employees Worked With
Gabriela Medai
Feb 16, 2024 -

Land Rover Bethesda responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Land Rover Bethesda and we hope to be of service again in the future.

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