Jaguar Land Rover of Bethesda - Service Center

Type of Service: Recall for the Gasoline Fuel Tank Flange Assembly. Everything went very well until, following the completion of the service, I had a problem with with my fuel gauge which would not read ful Assembly. Everything went very well until, following the completion of the service, I had a problem with with my fuel gauge which would not read full but only 3/4 when I refilled the tank. I called, explaining the problem, to the service technician the next morning who then told me that he would call me back. It then took 2-1/2 hours before I spoke to him again. He did not call me, I had to called him. He then asked me to bring the vehicle back in to diagnose the problem. After the purchase of a vehicle, the service technician is the face of the dealership. Kamal was very courteous and attentive up to the point where he did not promptly provide a return call, if not just to say he is working on a solution. That I should have to call him after 2 hours is unacceptable. Going forward, please accept this criticism constructively so as to improve customer communications in the service department. More

While i didn’t expect the additional services required, I appreciated the rep Gabriela going through what needed to be done per safety and keeping me informed throughout the long wait. appreciated the rep Gabriela going through what needed to be done per safety and keeping me informed throughout the long wait. More

Great customer service (that wasn't the case in early 2022) with a great customer representative. I would definitely recommend. 2022) with a great customer representative. I would definitely recommend. More

Jose is the best service adviser, by far. He's consistently excellent every time we service our two Land Rovers! He's consistently excellent every time we service our two Land Rovers! More

Very happy with this service center! Kamal was thorough and attentive to every detail throughout my service and repairs. Expensive but totally worth it. My car looks and feels new! Kamal was thorough and attentive to every detail throughout my service and repairs. Expensive but totally worth it. My car looks and feels new! More

Jose Garcia is my service adviser and he always dose excellent job for me, Very happy with the dealership and the staff excellent job for me, Very happy with the dealership and the staff More

I love them, and Kamal is hands down the best service advisor I have ever worked with in the 35 years I have been driving. He is thoughtful, helpful, kind, and patient. I would my next Land Rover from advisor I have ever worked with in the 35 years I have been driving. He is thoughtful, helpful, kind, and patient. I would my next Land Rover from LR Bethesda for sure, just because of working with him each time I being in my car. More

I was in for routine maintenance and was satisfied all,the way around form my advisor to the reception and check out all,the way around form my advisor to the reception and check out More

Had to bring my Jaguar back into the dealership to have some diagnostics run and services performed. Just let me say that Cheryl Stewart is one of the best Customer Service Managers that I have EVER come a some diagnostics run and services performed. Just let me say that Cheryl Stewart is one of the best Customer Service Managers that I have EVER come across! She kept in constant touch with me the entire time while my car was being serviced and even after my car was completed. In terms of my Service Advisor, Crystal Vanderpuije is top notched! She gave OUTSTANDING and excellent customer service keeping me apprised every step of my vehicles services including follow-up calls as well! Together, Crystal and Cheryl are an excellent team at LandRover Bethesda! More

This place is the best. Always professional and efficient. Highly recommended Crystal to every owners. Always professional and efficient. Highly recommended Crystal to every owners. More