Jaguar Land Rover of Bethesda - Service Center

My experiences with this dealership have been awesome. The service advisor that I worked with on President's Day of 2023 was amazing. She was extremely helpful as she always is, and she took great care in The service advisor that I worked with on President's Day of 2023 was amazing. She was extremely helpful as she always is, and she took great care in making sure that my needs and concerns were very well taken care of, and I felt very valued and appreciated as a Land Rover customer of Bethesda. More

We have had a great experience working with Bethesda Land Drover. Crystal has been fantastic in that she has keeps us updated on what to expect and when. Everyone there is very kind and greets you with a s Drover. Crystal has been fantastic in that she has keeps us updated on what to expect and when. Everyone there is very kind and greets you with a smile on their faces. More

Jaguar Landrover Bethesda is a great dealership. They give great customer service. This my 2nd vehicle from them and I look forward to doing more business with them. They give great customer service. This my 2nd vehicle from them and I look forward to doing more business with them. More

I was told I'd be out in 1-1. 5 hours for my oil change, it was more than 2.5 hours. They found an issue with my wiper sprayer and repaired it under warranty which likely added tim 5 hours for my oil change, it was more than 2.5 hours. They found an issue with my wiper sprayer and repaired it under warranty which likely added time. Was told I needed new brakes, still recovering from the estimate of $1600/axle. I called back the next day for a better understanding of what I would get replaced for that price. More

Our service advisor was Chrystal she keep us up to date about our vehicle She has great customer service very 😀 about our vehicle She has great customer service very 😀 More

Sales representative Gaby Lima is fantastic. But a shortage of techs meant that the repairs took a long time. In addition, the problem turned out to be a fuel gage that gave false information, But a shortage of techs meant that the repairs took a long time. In addition, the problem turned out to be a fuel gage that gave false information, which caused us to run out of gas - a significant safety issue. The manual also points out that running out of fuel can cause catalytic converter damage. Something like this should be covered by a lifetime warranty and not the reason for a $2000+ repair. More

We came in after buying a used Jaguar E-Pace from Carmax. Carmax agent didn't know about certain functions of the car nor could they switch the InControl Remote over from the original owner. We came by Jagua Carmax agent didn't know about certain functions of the car nor could they switch the InControl Remote over from the original owner. We came by Jaguar of Bethesda to set up the InControl system into our names. Cheryl Stewart could not have been more helpful, even though we hadn't bought the car through them. She answered all of our questions and then some plus made the switch re: InControl. Highly recommend Cheryl Stewart of Jaguar of Bethesda! More

Every person I encountered during my trip was super professional and courteous. Service was fast and we can all appreciate that! professional and courteous. Service was fast and we can all appreciate that! More

Kamal gave me continuous updates on my car, and on how much longer the service would take. I appreciated that very much much longer the service would take. I appreciated that very much More

Type of Service: Recall for the Gasoline Fuel Tank Flange Assembly. Everything went very well until, following the completion of the service, I had a problem with with my fuel gauge which would not read ful Assembly. Everything went very well until, following the completion of the service, I had a problem with with my fuel gauge which would not read full but only 3/4 when I refilled the tank. I called, explaining the problem, to the service technician the next morning who then told me that he would call me back. It then took 2-1/2 hours before I spoke to him again. He did not call me, I had to called him. He then asked me to bring the vehicle back in to diagnose the problem. After the purchase of a vehicle, the service technician is the face of the dealership. Kamal was very courteous and attentive up to the point where he did not promptly provide a return call, if not just to say he is working on a solution. That I should have to call him after 2 hours is unacceptable. Going forward, please accept this criticism constructively so as to improve customer communications in the service department. More