Land Rover Bethesda

Poor Customer Service, Rude Employees This dealership has one of the worst customer service experiences I have ever encountered. They are rude, abrasive, completely unhelpful and most unco This dealership has one of the worst customer service experiences I have ever encountered. They are rude, abrasive, completely unhelpful and most uncooperative. I would not recommend them. More

Cheryl Stewart was fabulous Cheryl Stewart was extremely helpful getting me familiarized with the car and features. She is extremely knowledgeable and very patient. She had me Cheryl Stewart was extremely helpful getting me familiarized with the car and features. She is extremely knowledgeable and very patient. She had me register the car with the land rover aps and connect me to the new crucial safety features to be able to connect with support center in case of emergency. She is the best!! More

Very nice people and good service Sherry contacted me very quick, and were patient while I was doing the "research". When I went there, all of the people talked to me were nice and hel Sherry contacted me very quick, and were patient while I was doing the "research". When I went there, all of the people talked to me were nice and helpful. Sam was talking frankly but also nicely. Cheryl was very nice and always made me smile. More

The Best Experience Ever, 5 Stars Great service, friendly staff, and very professional . Thank you very much for your excellent customer service Ms. Stewart and Mr. Borges. Ms. Ste Great service, friendly staff, and very professional . Thank you very much for your excellent customer service Ms. Stewart and Mr. Borges. Ms. Stewart you are a blessing, I appreciate the time and attention of every detail you went over my new LR4. Love the way you are so devoted and courteous. May God bless you richly indeed. Thank You. More

Sheryl was great.....Alton was great.....Arbi always closes Alton was great in sales.... Cheryl was great in service....there are some at the dealer who can appear to be arrogant or non-scholant since this is a Alton was great in sales.... Cheryl was great in service....there are some at the dealer who can appear to be arrogant or non-scholant since this is a high end dealer but there are some who make your visits to dealer worthwhile and meaningful More

Cheryl Stewart, David Engel and other staff employees How can one not like Cheryl? She is always smiling, is generous with her compliments and knows the ins and outs of the complex electronics on our Jag How can one not like Cheryl? She is always smiling, is generous with her compliments and knows the ins and outs of the complex electronics on our Jaguar. She patiently guided us through the process, and assured us that she will always be available should we ever have more concerns. She is a Jewel to be treasured. David Engel constantly kept us informed as to the status of our special order vehicle. Along the way, he was always willing to meet with us to settle any concerns we managed to find and graciously treated us always with respect. The other employees were also very respectful and had the ability to make us feel like we were special. We were grateful for it all and send our thanks. More

car functions I had the pleasure of meeting Cheryl today ......... this gal knows her stuff !! She has a wonderful disposition and is a credit to the organization . I had the pleasure of meeting Cheryl today ......... this gal knows her stuff !! She has a wonderful disposition and is a credit to the organization . More

Cheryl was great! Very patient and willing to answer all of my questions. She showed me all of the bells and whistles in my new car. Hopefully I'll remember how to use Very patient and willing to answer all of my questions. She showed me all of the bells and whistles in my new car. Hopefully I'll remember how to use them! More

Unbelievable experience- See Alton Wilson and Arbi Ghazarian I had been shopping around for a new car since my lease is up in less than three months. I had been to the Rockville and Vienna Land Rover earlier in I had been shopping around for a new car since my lease is up in less than three months. I had been to the Rockville and Vienna Land Rover earlier in my journey, but was not impressed. The people that I had previously met, did not take me seriously and did not care to show me any cars. However, this all changed on Tuesday when I went back into the Rockville location. I was taking a final look around, thinking I may go to a different car brand all together when Alton Wilson showed up. He greeted me with a warm smile and listened to what I had previously gone through. He was knowledgeable, friendly, personable, and patient. Alton made me feel wanted in the dealership. He worked with me to find the perfect car and I could not of asked for better service. He is honest and I would recommend him to anyone and everyone. For financing, Alton and I worked with Arbi Ghazarian. Arbi was great as well. He really helped me get to a place that I could afford and made the whole "money" process enjoyable (when everyone knows how daunting that part really is). Dyu helped with the tags and was efficient. She was nice as well. Overall, Alton and Arbi were a great team to work with. They made the car buying process truly delightful and I have nothing but good things to say about them. I love my new car and will probably be a customer for life. Thanks again!! More

Cheryl Stewart is excellent to work with and was very helpful in setting up my "In Control" app. She is friendly and patient. and explained things to me very thorou is excellent to work with and was very helpful in setting up my "In Control" app. She is friendly and patient. and explained things to me very thoroughly. Thank you Cheryl Stewart. More