Land Rover Bethesda

Encore Specialist Experience I have bought a few cars in different categories and I will have to say that the concierge-like service provided by Cheryl Stewart during the Encore e I have bought a few cars in different categories and I will have to say that the concierge-like service provided by Cheryl Stewart during the Encore experience is outstanding. She is very personable and welcoming and kept me excited about my purchase of my Range Rover for my 50th Bday gift. She knows the vehicles and the technology and encourages questions to ensure you are 100% satisfied with the service received during your car purchasing experience. More

miserable service under Autonation ownership Bought and had my car serviced at Jaguar Bethesda for years. But new owner, AutoNation, doesn't have basic diagnostic tools. AND they didn't tell me Bought and had my car serviced at Jaguar Bethesda for years. But new owner, AutoNation, doesn't have basic diagnostic tools. AND they didn't tell me that when I dropped my car off and asked. They had my car for over 30 hours, and couldn't figure out why the check engine light was on until I said I was collecting my car. Then not 5 minutes later, there was a diagnosis with a price tag of $910. Never again. More

Excellent service by Smantha and Cheryl We purchased LR Disco from this dealership and the process was very smooth . Samantha was our adviser and she did an excellent job of conveying all th We purchased LR Disco from this dealership and the process was very smooth . Samantha was our adviser and she did an excellent job of conveying all the information we needed in a timely manner. There were no unnecessary delays typically associated with dealerships and no effort was made to prolong the process to annoy the buyers. Samantha was very cordial and did not try to make up information that she didn't knew,instead, tried to get it for us from her colleagues. in the end all our questions were answered. The price and discounts were given as advertised. Our encounter with Cheryl was brief but found her to be very helpful and made the mobile app activation very easy. we would certainly recommend this dealership to others. More

Cheryl and Derrick are the BEST! I had the best possible car sales experience at this location. Derrick did everything he could to get us the best deal possible, and Cheryl's help aft I had the best possible car sales experience at this location. Derrick did everything he could to get us the best deal possible, and Cheryl's help after we got the was incredible! I would recommend this dealership to everyone that I know. More

Cheryl Stewart's consultation is must for Range Rover owners I had an excellent sales experience with Steve Rogerson and I love my new Supercharged Range Rover. The Range Rover has so many ways to customize the I had an excellent sales experience with Steve Rogerson and I love my new Supercharged Range Rover. The Range Rover has so many ways to customize the experience and that’s where Cheryl Stewart comes in. First, so very nice and upbeat - Cheryl makes the process easy. She is incredibly knowledgeable about the Range Rover and explains all of the options so simply - the steps are easy to remember and implement. Above all Cheryl is a problem solver - she listens to what is on your mind and focuses her advice on what you need to know. Visiting with Cheryl and maintaining her contact information is critical to getting the most out of the Range Rover. Additionally, Steve Lapkoff was knowledgeable, transparent and efficient regarding the service for my Range Rover today. More

Transparent Upfront Pricing with Excellent Sales & Service We had a wonderful experience with Sherry and Cheryl. Both of them are very customer-centric, friendly and helpful. Sherry was very upfront about ever We had a wonderful experience with Sherry and Cheryl. Both of them are very customer-centric, friendly and helpful. Sherry was very upfront about everything and was keen on ensuring that we were getting the car that we would be happy with. Initially, around Feb, we were unsure about the XE or the E-pace and Sherry was very understanding and gave us all the numbers on both 2018 models printed out. We then embarked on a whole series of test drives and Sherry was extremely patient and informative. Every two weeks or so, she made sure that we knew we were updated with what remained of the 2018 models that remained. Sherry persevered and didn't get flustered by our attention to detail. She completely understood that we were trying to find what worked best for us, and she helped us all through. By the time we made up our mind on the E-pace towards the end of March, only 2019 models remained and we then were getting skittish on whether to buy something else. It was when we went to other Mercedes, BMW, and Jaguar dealers we realized how special Jaguar Bethesda and Sherry was. Others were still playing the old cloak and dagger game, with the bait and last-minute switch. Sherry had also warned us on factoring in all the maintenance costs. We were very thorough and when we added up all the warranty and maintenance costs, there was no denying that the E-pace was the best deal! Sherry was friendly and extremely patient and polite with us – all through the two months. We tend to expect a quality of service from the people we interact with and this was top class quality. We have done business with her twice and never had any complaints. The staff at the sales center are all friendly and never make you feel like you have to rush. They are polite and understand that car buying is about getting a car that makes you feel good within your budget and that takes a lot of searching and thinking. Cheryl’s worked out all the details of the setup of our app; and both Cheryl and Sherry worked out getting us a bunch of freebees as a super sweet topping as well. Just a very nice touch. We feel very special at the Jaguar Bethesda dealership – both on the sales side and the service side. On a related note, Cheryl’s weekend-cookies are extremely well appreciated. More

Cheryl Stewart - She is EVERYTHING!!!!!!! I don't even know if I can keep this review brief. First thing is, my experience with my sales agent was absolutely stressful. Ms. Cheryl saved my I don't even know if I can keep this review brief. First thing is, my experience with my sales agent was absolutely stressful. Ms. Cheryl saved my entire day. She started out with a pleasant welcoming. It was very sweet and warm. I was immediately relaxed. Although Cheryl isn't a sales person, she sold me my Range Rover Sport. It was amazing, unbelievable and incredible how well she knew ALL (and I do mean ALL) of the features of this truck. Actually, describing her ability as just "knowing" the features is an understatement. She is truly a GURU!! She made me feel great about my decision. I couldn't wait to drive off after first being skeptical because I had no idea that the truck was so awesome. Besides her superior knowledge of the features and functionality of this car, her professionalism and personable attitude is an A+. Cheryl Stewart is EVERYTHING!!! If you want to experience that super star feeling in your brand new Range or Jaguar, I strongly recommend you ask for Cheryl Stewart at Jaguar Land Rover Bethesda. I 100% guarantee you will love her too. Sincerely Tee Lewis More

Cheryl Stewart is the best! Just had our "Encore Delivery" service yesterday on our newly-purchased vehicle from Cheryl Stewart. Love the vehicle so far, but love it so much mor Just had our "Encore Delivery" service yesterday on our newly-purchased vehicle from Cheryl Stewart. Love the vehicle so far, but love it so much more now that Cheryl has walked us through all of its features and got us all set up with the amazing "In Control" app. She is the best, and she made what could otherwise have been a boring and laborious process a blast with her infectious warmth and sense of humor. Thanks Cheryl !! More

OUTSTANDING CUSTOMER SERVICE! If you are looking for a PROFESSIONAL, UNDERSTANDING, and VERY HONEST experience I suggest you seek out Sales Consultant Mr. Francisco Reyes. He made If you are looking for a PROFESSIONAL, UNDERSTANDING, and VERY HONEST experience I suggest you seek out Sales Consultant Mr. Francisco Reyes. He made my experience extremely comfortable. He's very relaxed and easy going, puts forth his best efforts to accommodate all of your requests. A special mention also goes out to the Customer Service Manager Ms. Cheryl Stewart. If you have any questions, concerns or would just like to speak to someone while you're visiting this dealership, please see her. She is amazing in every way. She also listens and addresses any and all concerns you may have. Because of my experience with these two very pleasant people, I will recommend this dealership to anyone looking to enjoy their car buying experience. Thank you, Rhuney Terry More

Cheryl Stewart is absolutely wonderful! Ms. Cheryl Stewart made my buying experience incredible. She made sure everything was taken care of. She also had a spread of food and drinks, which m Ms. Cheryl Stewart made my buying experience incredible. She made sure everything was taken care of. She also had a spread of food and drinks, which made the dealership very inviting. Her customer service is excellent and I’m so glad to have met her. More