Land Rover Bethesda

Cheryl is amazing! Cheryl went above and beyond to get my car back to me before the new year. Her disposition, level of professionalism, and overall great personality ma Cheryl went above and beyond to get my car back to me before the new year. Her disposition, level of professionalism, and overall great personality makes working with her effortless and a complete joy. More

Phenomenal Buying Experience! My experience at Jaguar Land Rover of Bethesda was overall phenomenal. There was only one hiccup and that was my interaction with Chris O’Banion’s ma My experience at Jaguar Land Rover of Bethesda was overall phenomenal. There was only one hiccup and that was my interaction with Chris O’Banion’s manager which almost caused me to purchase a vehicle from another dealership however the professional handling of the situation by Mitch Henson, the General Manager reassured me of Jaguar Land Rover of Bethesda’s dedication and commitment to providing great customer service. I’d like to add that Chris O’Banion is an ultimate professional sales executive, he is the best that I have experienced in all my years of vehicle purchasing, from start to finish he made me feel good about my purchase. Now I have to say the highlight of my purchase was my interaction with Ms. Cheryl Stewart. Cheryl is first class in customer service. She truly made me feel like a beloved family member. She is not only courteous and thoughtful she went beyond all my expectations. Cheryl is so genuine and sincere it made my buying experience the most awesome one I’ve experienced in all my years of purchasing a vehicle. Never have I experienced such a personal commitment to customer satisfaction as I did when I met with Ms. Stewart. Cheryl was so detailed in explaining the many features of my vehicle and I am not the most tech-savvy individual, but I walked away being much more knowledgeable on how to utilize the varied features – thank you Ms. Cheryl. Please pass on my sincere appreciation to Cheryl Stewart and Chris O’Banion for making my buying experience at Jaguar Land Rover of Bethesda simply PHENOMENAL! More

Exceptional customer care throughout the buying process! Garrett & Cheryl provided me with "white glove" service even before I visited the dealership throughout the Encore appointment. So impressed, I could Garrett & Cheryl provided me with "white glove" service even before I visited the dealership throughout the Encore appointment. So impressed, I could not walk away! More

FANTASTIC Service -- 5star Garrett was the epitome of a salesman. What they should be. Frankly, just the opposite of the stereotype of a used-car-saleman. Even when things didn Garrett was the epitome of a salesman. What they should be. Frankly, just the opposite of the stereotype of a used-car-saleman. Even when things didn't work out just the way we needed them to, he was open, honest and flexible. He showed me I was important and that he wanted to sell me just the right Jaguar. And then there is Cheryl Stewart. Cheryl is wonderful. I may go back, just to say "hello" and see her radiant smile. She was thoroughly professional, pleasant and patient walking me through the on-line app and the car, with all the various settings (OK, I may just "forget" something just to go back!) She walked me diligently on how to "operate" my new Jaguar. This mind you isn't trivial. Never once did she equivocate, or have to say: "let me check." She was a real professional, just like Garrett. What a great combination. More

Cheryl Stewart went above and beyond to setup remote start. There was an error upon setup that went unresolved at another dealer. After multiple unsuccessful attempts at another dealer and Jaguar North start. There was an error upon setup that went unresolved at another dealer. After multiple unsuccessful attempts at another dealer and Jaguar North America Customer service, Cheryl was able to enlist the help of master technician Sid, who took time out of his schedule to assist. Thank you for going above and beyond. More

Amazing customer service experience! It doesn’t get any better than the staff at Jaguar Rockville & Cheryl is a real star! I am so happy with my purchase! better than the staff at Jaguar Rockville & Cheryl is a real star! I am so happy with my purchase! More

I really appreciate the attention Ms Cheryl Stewart gave me throughout my buying experience. She is very caring and pays attention to detail. Thx Lideiva me throughout my buying experience. She is very caring and pays attention to detail. Thx Lideiva More

Excellent service!!!!!!!!!!!!! Excellent service!!!!!!!!!!!Cheryl, Christopher and Garrett made the experience so easy and explained every aspect in great detail. Best car buying ex Excellent service!!!!!!!!!!!Cheryl, Christopher and Garrett made the experience so easy and explained every aspect in great detail. Best car buying experience I’ve ever had! More

Cheryl Stewart I walked in just to pick up my car. Then I realized I never set up the remote start. I stopped an associate to assist me with this need. Everyone see I walked in just to pick up my car. Then I realized I never set up the remote start. I stopped an associate to assist me with this need. Everyone seemed to be occupied on their phones talking football stats. A gentleman started to help me, but then got frustrated and dropped me off with Cheryl. She stepped in and was extremely helpful. She was friendly, kind, service oriented, and dedicated to changing my experience. She is great with remote set up. She is one to keep on the team. With over 15 years of customer service experience, I would recognized her at A List level. Thank you Cheryl! Keep up the great job! This location needs more people like you. More

Awesome experience .. The whole process from the purchase to getting the car set up was a non stressful experience . I just got back from setting the car up ... which was l The whole process from the purchase to getting the car set up was a non stressful experience . I just got back from setting the car up ... which was like taking a mini computer class. Cheryl was my teacher and guide. Is there no another word other than awesome to describe Cheryl. She made everything seamless an effortless. She made me feel like a techie !!!! What an asset she is. The customer service was on top of it also. Please thank Cheryl for me ( and tell her I did get filled up with gas !) Jay More