Land Rover Bethesda

I wish I would have gone to Chantilly Land Rover Jaguar. I bought a car there and had wonderful service. At Bethesda LRJ, my experiences with this dealership have been extremely disappointing. No one follow I bought a car there and had wonderful service. At Bethesda LRJ, my experiences with this dealership have been extremely disappointing. No one follows through on anything they promise and I never get a human being, just an answering machine. They never returned calls to fulfill my "We owe you" list until I called corporate over a month after my sale. They put a charge on my credit card, admitted it was a mistake, and have not taken it off. When I call, they say the person who can refund it isn't here today, she'll call you tomorrow morning. And then crickets. It has been this pattern since the very day I purchased the car. They finally fix the dents in my car, one correct and the others with touch up paint. They did fix this the next day. I'm not going into a rant about how awful the service has been even past these three examples, but I have purchased many different brands from many different dealerships and this experience has been at the bottom. More

My first time back in many years and I was greeted like I was a regular customer. From pulling into the service lane I was greeted immediately. I explained that I had not been here for years,, he took the I was a regular customer. From pulling into the service lane I was greeted immediately. I explained that I had not been here for years,, he took the time to walk me inside and introduced me ti one of the service managers Crystal. She was pleasant and friendly even though we barged into her office . It was rather comical, but she rolled with punches. What a true asset she is to the management team. More

Great customer service! The process did not take long and all my questions were addressed. The process did not take long and all my questions were addressed. More

Good service. Crystal was very informative and personable. I was kept updated on progress as I waited. Crystal was very informative and personable. I was kept updated on progress as I waited. More

They provided a great experience in purchasing our first Jaguar. They were very accommodating and patient to meet our needs. Jaguar. They were very accommodating and patient to meet our needs. More

Highly recommend. I worked with Ernest he was excellent. Also financed with them. Love their customer first philosophy. I worked with Ernest he was excellent. Also financed with them. Love their customer first philosophy. More

I had an excellent experience dealing with Ernest Bokro and Charles Ellis on the purchase of New Range Over Velar at JLR Bethesda. I was valued as customer and treated with respect by Ernest and Charles. and Charles Ellis on the purchase of New Range Over Velar at JLR Bethesda. I was valued as customer and treated with respect by Ernest and Charles. They were very professional and patient with me and met my needs. Ernest was always respectful and approached me with Kindness and kept me informed on the ETA of my car. Charles was exceptional and tried above and beyond to provide me with my need and offer me a great deal. My experience was overall excellent and I will buy another car from them again. I Highly recommended the team Ernest and Charles of Bethesda. Besides, Cheryl was also patient and professional with me by walking me through the different functions on the car. She is very good at her job. More

My recent service experience at Jaguar Land Rover Bethesda was excellent! Crystal, my Service Advisor is knowledgeable, friendly and professional. She kept me informed while my car was being serviced Bethesda was excellent! Crystal, my Service Advisor is knowledgeable, friendly and professional. She kept me informed while my car was being serviced and made my pickup so easy by ordering a Lyft to the dealership. Thank you for a job well done! More

Efficient, professional, on time, plus good customer service. They were helpful by providing transportation assistance via Lyft. service. They were helpful by providing transportation assistance via Lyft. More

Finance department was exceptional. Their customer service was second to none . Well worth the trip Their customer service was second to none . Well worth the trip More