Land Rover Bethesda

Ms. Cheryl Stewart Is one of the main reasons I continue to patronize the Range Rover dealership in North Bethesda, MD. From the first time I met her a couple of years ago, she has continued to demonstrate to patronize the Range Rover dealership in North Bethesda, MD. From the first time I met her a couple of years ago, she has continued to demonstrate professionalism. She is personable and genuinely concerned about the customer's experience. Ms. Stewart called me immediately after my car was serviced inquiring about my experience. Kamal Sullivan, my service agent called to remind me about my appointment and kept me informed while my car was being serviced. The manager was extremely friendly and attentive also. More

Had my defender serviced at this dealership recently. The repair crew left a scratch on one of the mirrors and some interior adhesive discoloration. I brought up the issue to Cheryl, customer service ma The repair crew left a scratch on one of the mirrors and some interior adhesive discoloration. I brought up the issue to Cheryl, customer service manager, and Jose, contact person. Both issues were resolved quickly. Kudos to both More

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Great service and great people. I always have a pleasant experience there. No issues. Just praise I always have a pleasant experience there. No issues. Just praise More

Rick Ramadan was very helpful in explaining all the features of the LR Discovery P360 and how it compares to the other models features of the LR Discovery P360 and how it compares to the other models More

The team at Land Rover Bethesda are consummate professionals, especially, Samantha. She was not only knowledgeable, attentive, and thoughtful, but also kind - an absolute pleasure to work with. S professionals, especially, Samantha. She was not only knowledgeable, attentive, and thoughtful, but also kind - an absolute pleasure to work with. She made efficient use of our time together to ensure a seamless transaction from start to finish and was patient and responsive to my inquiries. Many, many thanks Samantha! Finally, I would be remiss if I did not acknowledge Fady in finance who is truly an asset to the organization. More

Land Rover Bethesda provided a great customer service experience, without the hassle and haggle that you can expect from any other car dealership. The sales and finance representatives were great to work experience, without the hassle and haggle that you can expect from any other car dealership. The sales and finance representatives were great to work with and provided a personalize engagement that was unexpected. Highly recommend the company for your next vehicle purchase! More

"While the dealership responded to my review with an offer to speak with their General Manager, no one from the dealership followed up or reached out, even after a month. This response feels like lip se offer to speak with their General Manager, no one from the dealership followed up or reached out, even after a month. This response feels like lip service rather than a genuine attempt to resolve the issue. Actions speak louder than words, and unfortunately, there has been no action to back up their claims of caring about their customers." Original review: My experience at Land Rover Bethesda was nothing short of infuriating, and I would strongly advise anyone considering this dealership to stay far away. The finance team here operates with dishonesty and zero respect for their customers. On my first visit, I was shown a 0.00269 money factor by the salesperson for a 2024 full size RR priced at 121K —this rate was confirmed on a sheet shared with me for the month of November for full size RR's. I also confirmed the rate with the bank and multiple other dealerships as standard for someone with a high credit score over 800, which I have. But when the lease sheet came back, the rate had been jacked up to 0.00319 without any explanation. When I questioned the bait-and-switch, the salesperson sat there speechless, seemingly caught off guard that I actually knew what I was talking about. The sales person then enticed me to another model in transit for 109k and said my payments would be much lower with the same money factor. Despite this red flag, I went back for a second visit, 4 days apart, thinking it might have been a misunderstanding and hoping to place a deposit on the car with a lower price. This time, they presented an even more outrageous offer and demanded an extra $5,000 on top of the MSRP and said the original 0.00269 money factor that they had initially quoted was a mistake. The sales person then brought in her manager Charles Holman and when I confronted him on this unethical price hike, he had the nerve to tell me there was “no point in discussing payments” since the car wasn’t even here yet, and openly admitted that the inflated rate was to “set expectations” for when the car arrived in December. In other words, they were preparing to gouge me later with zero room for negotiation. A point to note is that during my previous visit I was told that 6 months ago the dealerships were charging an extra 5-10k over MSRP so I was very lucky to have avoided the overcharge. To make matters worse, when my husband accidentally referred to him as “Chris” instead of Charles, he laughed condescendingly and walked off leaving us sitting there. His behavior was outrageously disrespectful and unprofessional. Land Rover Bethesda is a place of blatant dishonesty, manipulation, and a total lack of customer respect. Please check your lease sheet before signing off and always ask for the interest rate. You have the right to know what you are paying for. If you’re considering a Land Rover, go anywhere else. This dealership will only waste your time, insult you, and try to exploit you at every turn. Don’t let them take advantage of you—take your business to a dealership that respects its customers. More

Reviews for Land Rover Bethesda are largely negative, with many customers complaining about dishonest sales practices, lack of customer respect, and issues with the finance department, with some advising with many customers complaining about dishonest sales practices, lack of customer respect, and issues with the finance department, with some advising people to avoid the dealership altogether and seek out other Land Rover dealers instead; however, a few positive reviews mention helpful staff and a smooth buying experience. Key points from reviews: Negative aspects: Dishonesty: Several reviews accuse the dealership of misleading customers about pricing, interest rates, and contract details, with some saying they felt manipulated and taken advantage of. Poor communication: Customers report issues with sales staff not returning calls or emails, and not being transparent about the car buying process. Finance department concerns: Multiple reviews specifically mention problems with the finance team, including unexpected high interest rates and difficulties understanding the terms of the loan. Service issues: Some customers report issues with service appointments, including long wait times and not having their concerns addressed properly. More

Sammy is amazing, knowledgeable, and very friendly salespersons we ever met. highly motivated, has excellent communication skills, builds strong customer relationships and demonstrates a deep understa salespersons we ever met. highly motivated, has excellent communication skills, builds strong customer relationships and demonstrates a deep understanding of the product. She made me and my husband feel comfortable throughout our car purching process. I don't think we will go to any other place to buy cars in the future. We strongly recommend her!!! Thank you Sam for making us feel at home!! Much appreciated!!! More