Lancaster Toyota

Excellent communication with my service advisor and tech. My wife and I purchased a 2012 Toyota Prius from Lancaster Toyota and were very happy with the purchase experience and pricing we received from our sa My wife and I purchased a 2012 Toyota Prius from Lancaster Toyota and were very happy with the purchase experience and pricing we received from our sales consultant Bill Bock. Don Nolt, the sales manager was more than fair with our trade pricing and we also received a great interest rate from the finance department. Our ongoing service experience has been nothing less than perfect. When I wait for our car in their service waiting area, I have access to their free Wi-Fi and can use a loaner iPad, how cool is that? I'm a coffee hound and they offer free coffee to all customers (Seattle’s Best BTW!). However, what keeps me coming back is the incredible level of communication that I have with the service department. They always have my best interest in mind, are focused on insuring that I'm kept up to date on what's going on with my car when it's in for service and when I arrive to pick up my car, my service advisor reviews what's been done and I get a coupon for a free car wash to boot! What more could they do? Perhaps they might want to stop over at my home to cut my lawn? :-) These guys are great. If you're the type that appreciates Toyota factory trained technicians working on your Toyota, be treated professionally and with respect, and want to know that what's being recommended is truly needed, then Lancaster Toyota is the right place to take your car. More

lost customer for life. I had a campaign on my 08 Tacoma for the frame to be sprayed with undercoating. According to the paperwork this should be a 2 day process. My truck I had a campaign on my 08 Tacoma for the frame to be sprayed with undercoating. According to the paperwork this should be a 2 day process. My truck was scheduled for a Tuesday appt. I dropped off on Monday afternoon so it could be ready for them Tuesday morning, they call me Tuesday afternoon (not even 24 hours later) and tell me it's finished. I went to pick it up before I went into the service dept I inspected their work. I looked underneath and it looks like they just sprayed this thing and parked it outside with freezing temps and undercoating dripping off the frame. Its soaked! I went into the service dept and told them I'm not picking the truck up today its too wet and has not had time to set up. The service Mgr tells me that this is normal and it's ok to drive, he also tells me that if I want another day with the car rental I'll be charged for it. (I don't understand that statement because I didn't have the car for 2 days Note: in the car rental business 1 day = 24 hrs) without argument I drove my truck home. Half way home I stopped off at the store got out and no suprise undercoat splahed up on the side of my truck and on the rims. Long story short I cleaned it all off. I went to another toyota dealer to ask what their procedure was for this campaign ( by the way I didn't let them know my current experience) I made it sound like I was inquiring about this service. They tell me its 2 day process I'll get a rental car for 2 days. I asked what is the drying process? They told me they park the trucks inside and let them drip on the floor for a day. This particular dealership schedules these on a Tuesday & you don't get it back till Thursday. To me as a customer this sounds like this is the way it should be done. This dealer is giving the customer what Toyota is allowing for the rental. I called Toyota customer care and told them my experience with this dealership on how they wouldn't give the the rental car for the full 2 days. They really didn't seem to care. Nothing became of it. In the end of this whole experience I have decided that this service Dept is not for me. I will visit another dealership that has what I consider the better customer service. More

INCOMPETENT AND DISHONEST SERVICE DEPARTMENT On Friday, January 30, 2015, I brought my Corolla for a scheduled Safety Recall fix. I left it there at 9:00 AM, with "service advisor" Cory Holton. A On Friday, January 30, 2015, I brought my Corolla for a scheduled Safety Recall fix. I left it there at 9:00 AM, with "service advisor" Cory Holton. At approximately 2:15 PM, he called me with an update : that they had been working on my car for several hours and it would probably be ready by 3:00 PM. Fifteen minutes later, he called again and stated they could not work on my car because the recall was only in "Interim" status. The INCOMPETENCE is that they never should have scheduled the appointment in the first place, because of the "Interim" restriction. The DISHONESTY is that this "service advisor" blatantly lied to me about the car having been worked on for hours, when they had not done anything. When I returned home I found an e-mail informing me that my car could be picked up because "the work had been completed". More

Brand New Tacoma Damaged Wheels I bought a brand new 2014 Toyota Tacoma pick-up. After just a couple weeks, I took off the Dunlop tires and put on Michelin (big difference in ride/ I bought a brand new 2014 Toyota Tacoma pick-up. After just a couple weeks, I took off the Dunlop tires and put on Michelin (big difference in ride/ handling). All 4 wheels were damaged from the factory hammering on the wheel weights way to hard and all wheels were damaged with fairly severe marks. Lancaster Toyota acknowledged the damage, but only want to "refinish" the wheels. I do not want a brand new truck with "refinished" wheels. This truck had damaged wheels when I bought it new and only discovered it 2 weeks later when I put the Michelin on. Steve Plank basically gave me a "take it or leave it" attitude, and I am not going to accept that. I now find it necessary to meet with a lawyer, time will tell. More

Let me first start by saying my buying experience was pretty good. One thing that was kind of poor was they would not allow us to have the referral credit/bonus because my girlfriend now lives at the sa pretty good. One thing that was kind of poor was they would not allow us to have the referral credit/bonus because my girlfriend now lives at the same address as me now. She purchased her car 1 year before me from Lancaster Toyota. They also do not give free inspections for the time you own the car which most places do now of days. Now to the service department. Why does it take at least an hour to do an oil change? I tell them all I want is an oil change, nothing more yet they come up with a list of other things they " recommend " you getting done. Stuff they shouldn't even be checking like my air filter, brake pads, cabin air filter, etc. If you wouldn't dilly dattle so much checking things I did not ask you to look at, it should only take you 20 minutes tops to do the oil change. Now for the reason I am now 100% done going there for service. I had a recall done to my car and they issued me a rental car ( they said my car was not safe to drive until it was repaired ) and said it would cost me nothing. I repeat, nothing! They would cover the bill. A month later, I noticed my credit card had a charge from the rental place on it. I called them and they said Lancaster Toyota is refusing to pay the full amount so i'm stuck with the difference. I called Lancaster Toyota and they claimed the paid the bill in full and would take care of the charge and call me back to know it's been taken care of. A few days past and I heard nothing from them so I called them back. They then changed their story to " oh, maybe you didn't fill the tank with gas before you dropped it off so you got charged ". I filled the tank 3 miles down the road at the gas station before I dropped it off so I knew that wasn't true. It went back and forth between me, Lancaster Toyota and the Rental place and in the end, I still didn't get the charge removed from my credit card. I said okay, i'm done with them forever. And I got a few others to stop doing business ( service ) with them also after them hearing what happened to me! More

The salesperson was very well informed about the vehicle and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in our new car getting ready to leave. The manager then informed us that they had incorrectly calculated the vehicle's sale price. They had given us both the current $500 cash back rebate and low financing when you can only pick one or the other. As we were reviewing the paperwork to verify the mistake they made, the manager told us "I will not be cheated out of $500." This really took us back. Suddenly we were being treated like thieves and not customers and our integrity was being questioned. The rest of the experience became very uncomfortable. We did the right thing and allowed them to charge us the additional $500, but the sale left a terrible impression. If we had been approached politely about the issue, it wouldn't have been a problem. Consequently, we won't be shopping for another vehicle at Lancaster Toyota. More