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Lancaster Nissan
East Petersburg, PA
672 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 672 reviews
November 07, 2025
Only giving one star because I can’t give zero. I set an appointment for an oil change after receiving a mailer coupon for $29. While waiting for my oil change, the service advisor brought me a lau I set an appointment for an oil change after receiving a mailer coupon for $29. While waiting for my oil change, the service advisor brought me a laundry list of work totaling more than $7800. He said to me with a straight face, “this car is 8 model years old, we expect some of these issues.” Issues like a $4000 partial subframe replacement? That should be expected? Other issues included: - Tires (I have a little less than half life left, and LN’s pricing was insane) - Loose battery terminal they wanted to replace (easily tightened at no charge by another shop) - Replace battery ($250! The battery is fine for now and when it isn’t, I’ll buy a new battery for $120 at BJs warehouse and put it in myself) - Wheel alignment (just had this done about a month ago!) - Oil leak at valve cover — the only genuine issue on the list, but their job quote is about $1000 too high and includes needless additional work. I’m surprised they didn’t put $100 wiper blade replacements on the bill. I went for a second opinion to another local shop who had multiple state inspectors look over the issues that Lancaster Nissan reported and found that most of them were completely untrue, including the reported subframe issue. As I have called around, I have found many other people who are aware of Lancaster Nissan’s “fishing expeditions,” creating repairs out of thin air just so they can get more money out of customers. If Lancaster Nissan is going to LIE to customers and ROB then for work that isn’t necessary, you can bet I will be spreading the word at every opportunity telling people not to go there for any reason. More
by JeremyT
Employees Worked With
Paul Smith
October 03, 2025
This is my second Rogue with Lancaster Nissan. It’s always a great experience from sales to service. It was a pleasure working with Melanie, Don, and Eddie. Everyone I encountered was friendly and It’s always a great experience from sales to service. It was a pleasure working with Melanie, Don, and Eddie. Everyone I encountered was friendly and made the experience enjoyable. Kudos to a great, knowledgeable team at Lancaster Nissan! I hope to continue this relationship for many years to come. More
by Amelia Krotee
Employees Worked With
Eddie in Finance (5 stars), Don Lesher, Melanie Hummer
October 02, 2025
Melanie was wonderful to work with. She offered a pressure-free purchasing environment. Eddie was a knowledgeable Finance manager. I would definitely shop here again in the future She offered a pressure-free purchasing environment. Eddie was a knowledgeable Finance manager. I would definitely shop here again in the future More
by Beth
Employees Worked With
Eddie Rodriguez, Jason "JV" Vozzella, Melanie Hummer
September 25, 2025
An awesome dealership. Purchased two Frontiers from them and both experiences were amazing. Terrific customer service and staff support. No surprises or hard sales. Purchased two Frontiers from them and both experiences were amazing. Terrific customer service and staff support. No surprises or hard sales. More
by jhonchar
Employees Worked With
Don Lesher, Lee Greenawalt, Devante Smith
July 29, 2025
Title: Outstanding Service and an Amazing Team! I recently visited LN for vehicle service and, although I did not make a purchase this time, I absolutely plan to return thanks to the incredible I recently visited LN for vehicle service and, although I did not make a purchase this time, I absolutely plan to return thanks to the incredible staff. The service advisors—Coleen, Sarah, Paul, and Allen—were all friendly, professional, and a pleasure to work with. Don, the EM, was especially impressive. He was outgoing and approachable without being pushy. What stood out most was his transparency—he did all the numbers right in front of me, avoiding the usual back-and-forth that I remembered from past car-buying experiences. Overall, the entire visit was comfortable, informative, and genuinely enjoyable. The atmosphere made me feel right at home, and I left with full confidence that I’ll be back when it’s time to purchase. Highly recommend! More
by ariyahfodor2019
Employees Worked With
Coleen, Sarah, Allen, , Don Lesher, Keith Barker, Nick Grasso, Kane Lesher, Devante Smith, Paul Smith, Lindsey Moyer
July 03, 2025
Best used car buying experience I have ever had. Very nice staff. No pressure or up-selling. The vehicle, price, and atmosphere are excellent! Very nice staff. No pressure or up-selling. The vehicle, price, and atmosphere are excellent! More
by WsWIII
Employees Worked With
Alandra Santos
June 15, 2025
Had to get another vehicle due to my car being totaled, very nice people, would come again for another, this would be my second car, they are very helping and finding a car that fits your budget, Alandra w very nice people, would come again for another, this would be my second car, they are very helping and finding a car that fits your budget, Alandra was super nice and fantastic on everything, and helped me on finding something that was around my budget, I wanna thank her for being an great sales person, and I would definitely go to her again in the future More
by Lilstevie03
Employees Worked With
Alandra Santos
June 06, 2025
Great service, asked question to make sure she presented exactly what I was looking for. Easy to work with very competent. Would recommend to anyone looking for a great car buying experience exactly what I was looking for. Easy to work with very competent. Would recommend to anyone looking for a great car buying experience More
by Batmanmcd
Employees Worked With
Alandra Santos
