Lancaster Kia

Absolutely the worst dealership you can ever deal with. No one answers calls, texts emails or Facebook messages. When you did finally get them they will agree to numbers and then try to change them the day No one answers calls, texts emails or Facebook messages. When you did finally get them they will agree to numbers and then try to change them the day of delivery. Ted the sales manager never answers calls or emails. When he does finally call you back he will just hang up when you question why the numbers aren't what he confirmed and agreed to. I worked in the industry for years and never heard of this level of incompetence. Go literally anywhere else. More

Post-pandemic, I did get exactly what I wanted because now you need to order your cars what with the supply chain being what it is. Putting that aside, I would highly not recommend this Kia dealership. Al now you need to order your cars what with the supply chain being what it is. Putting that aside, I would highly not recommend this Kia dealership. Although I've had my Sportage Hybrid for a bit over four months and love it, the third issue just came to light and spurred me write this review. One, even though I specifically stated I wanted my specialty D.A.R.E. plate transferred over, they gave me a brand new plate (noted in the paperwork) and said they forgot. Two, I was half an hour into my journey home and they called to state they "... had completely forgotten to physically put my plate on my car", meaning I had no temp tag or anything back there. Three, my company hosts a tire check event once a year, so I figured I'd get a free lunch out of it (remember, my car's only four months in my hands). Come to find out my tire pressure was at 50 when it should have been 35! Apparently, overseas factories set it intentionally high because they don't want them to get a flat spot during transport on the boat; dealerships recognized this and began specifying that tire pressures get reset before the vehicle is sold. More

Service Twice now we took my Kia Sedona there to be fixed n both times it came back with more wrong with it and of course it's unrelated to what they supposed Twice now we took my Kia Sedona there to be fixed n both times it came back with more wrong with it and of course it's unrelated to what they supposedly fixed needless to say we spent 2000 in the last 6 months n still can't drive it I am going to better business to see what can be done tired of getting rip off More