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Lancaster Hyundai - Service Center

East Petersburg, PA

4.5
309 Reviews

309 Reviews of Lancaster Hyundai - Service Center

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July 22, 2021

Received excellent and timely service, Technician did only what was required. I appreciated his help in keeping down the cost. The gentleman handling the checkout was courteous and friendly. The cashi More

by mtaylor944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fasnacht, Brodie Dewey
Jul 22, 2021 -

Lancaster Hyundai responded

Thank you so much! We're glad to hear it! – Lancaster Hyundai

July 22, 2021

Steven was very nice and helpful. He answered all my questions and resolved all my issues. I look forward to returning for service in the future. More

by littlenut91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 23, 2021 -

Lancaster Hyundai responded

Our team will be so glad to hear they've made this a great experience for you! Thank you so much for taking the time to leave us your five-star feedback! - Lancaster Hyundai

July 15, 2021

Horrible customer service from service area. Horrible job done on a brand new car. Looks like they just put white out over marks.recall on car I didn’t know about. Spoke with assistant manager who was helpfu More

by kJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Male customer service rep in service department was very very rude, did not give full details and lied . Will not recommend to others
Jul 26, 2021 -

Lancaster Hyundai responded

Thank you for your feedback, Kaila. We apologize for not meeting your expectations. It sounds like we have already been in touch about this, we look forward to working toward a solution.

Jul 26, 2021 -

kJ responded

We were in contact and the assistant manager was horrible this time around. Acted completely different to me when I was by myself then when I was there with a male when I was there with my dad he agreed it was a horrible job and that it would be taken care of at no charge. I went in to meet with him and he Did not help fix problem when I went in he completely blew me off saying there was nothing anyone can do about it and that I should be greatful I wasn’t charged anything for their mess up! And then tried to charge me $1000 for their mistakes. Pitiful place I will no longer be going to Lancaster Hyundai I will drive to a different location.

July 12, 2021

Steve was great to work with. Fit us in before leaving to go out of town and provided great service! Staff was courteous and professional More

by EMitchell23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 12, 2021 -

Lancaster Hyundai responded

We're happy to hear it! Thank you for the glowing five-star review! See you next time! - Lancaster Hyundai

June 29, 2021

I am very satisfied with service I get. Don’t have to wait long More

by Stl1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josnne
Jun 30, 2021 -

Lancaster Hyundai responded

This is a fantastic review! Thanks from the entire team at Lancaster Hyundai!

May 30, 2021

Excellent customer service. Staff is very nice, friendly and very helpful. Service is excellent. Waiting area is very clean, comfortable and spacious. Wait is not at all when you have a scheduled appointmen More

by beckerj36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steph and Jo
Jun 01, 2021 -

Lancaster Hyundai responded

Thank you for your confidence in Lancaster Hyundai, and for your business. We are thankful to have you as a customer.

May 29, 2021

Service department is great. Everyone is friendly and they make you feel comfortable from start to finish. Waiting area is very nice and everything is clean. We drive over an hour to go there for service More

by annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 02, 2021 -

Lancaster Hyundai responded

We are honored to receive your support, Annie. Thank you! - Lancaster Hyundai Team

May 26, 2021

Always have a great experience at lancaster Hyundai! I’ve never went anywhere else for a car, this is the second car I’ve owned and both have been here! Kind, professional employees with efficient and reason More

by harley.moyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
May 26, 2021 -

Lancaster Hyundai responded

Thank you for being a loyal Lancaster Hyundai customer, Harley! We are honored to receive your support and look forward to your next visit!

May 12, 2021

The staff was very friendly, professional and pleasant.I The staff was very friendly, professional and pleasant. I did not wait very long to have my car Serviced. Dealership is ver comfortable and clean. More

by Susan.stipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
May 13, 2021 -

Lancaster Hyundai responded

This is a fantastic review! Thanks from the entire team at Lancaster Hyundai!

May 11, 2021

My last two appointments you always forget to do My last two appointments you always forget to do something and I have to pay extra to do the job that were supposed to be done More

by Daymedina
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
May 13, 2021 -

Lancaster Hyundai responded

Thank you for bringing this information to our attention. I encourage you to reach out to me directly so I may address your concerns. Thank you, Mark Roberts - Service Manager - 717-569-6467 x1100

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