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Lancaster Hyundai - Service Center

East Petersburg, PA

4.6
308 Reviews

308 Reviews of Lancaster Hyundai - Service Center

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June 24, 2023

I was very pleased with my service at Hyundai today. I had 2 important recalls done, inspection and and an oil change at no charge. They also found an item that needed a part replaced at a future date. More

by margyjc4u
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David
Jun 26, 2023 -

Lancaster Hyundai responded

We're so glad to hear that you had a positive experience with us, and we appreciate your kind words! Our team at Lancaster Hyundai always strives to provide excellent service and keep our customers informed every step of the way. Thank you for choosing us, and we look forward to assisting you again in the future. Have a fantastic day!

June 22, 2023

Great service. So easy to buy a car here. I have bought 3 or 4 here. More

by deppiel217
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Lancaster Hyundai responded

We're so proud to have earned your business! We are glad you felt confident returning for so many car purchases and look forward to so many more in the future! Thank you so much! - Lancaster Hyundai

June 07, 2023

Mike took care of me when I walked in for my appointment. Extremely polite and helpful. More

by andersonrichard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service. Fantastic.
Jun 08, 2023 -

Lancaster Hyundai responded

We're happy to hear Mike took excellent care of you during your recent visit here at Lancaster Hyundai! Thank you for your business and we'll see you next time!

June 06, 2023

Friendly Staff, Excellent Service! Easy to schedule an appointment online! I don’t trust anyone else with my car! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the service department!!!
Jun 07, 2023 -

Lancaster Hyundai responded

Bill, We're happy your experience of scheduling and servicing your vehicle was so easy! Thank you for rating Lancaster Hyundai five stars!

Jun 10, 2023 -

Bill responded

Can’t say anything bad about the place, trust me if there was I would say it! Great dealership!!! Top notch!!!👍

May 25, 2023

Our Elantra was brought in for warranty oil leak repairs. They fixed some leaks but there was still a major component leak present. After emailing the service manager, he was unwilling to help fix t More

by Dacota B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Roberts
May 26, 2023 -

Lancaster Hyundai responded

Thank you for reaching out, Dacota. We are sorry for your continued frustration through several conversations and recognize that not all situations will be agreed upon by both parties. Best wishes.

May 17, 2023

First time using this facility after receiving notification from Hyundai on a service to undercoat body of car. Due to a misunderstanding on both of our communications a yearly inspection was co More

by kjthomp71
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David
May 18, 2023 -

Lancaster Hyundai responded

Thank you for taking the time to share your review. We apologize that the inspection was completed without you knowing, but are glad that our team handled the situation accordingly. We appreciate you as a customer and look forward to working with you in the future.

May 17, 2023

This dealership is located in a good location. Every in the facility are hard working and kind and are very good in communication More

by siddhi.adhikari100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michel
May 18, 2023 -

Lancaster Hyundai responded

Thank you for sharing your review! We appreciate your honest feedback and look forward to seeing you next time, Siddhi! -Lancaster Hyundai

May 06, 2023

Quick and efficient with great customer service people. Understand the request and take care of it. More

by Mares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t catch name
May 09, 2023 -

Lancaster Hyundai responded

It's great to know we've helped you feel taken care of here at Lancaster Hyundai, Mares! Thank you for being our customer!

May 02, 2023

ALWAYS PLEASED WITH THE SERVICE DEPARTMENT. THEY ARE HELPFUL AND HONEST AND STRIVE TO ALWAYS GIVE THEIR CUSTOMERS A PLEASANT EXPERIENCE. More

by LISAANN3060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT HANKLE
May 03, 2023 -

Lancaster Hyundai responded

We're thrilled to hear you've had great service experiences at Lancaster Hyundai, Lisa! We appreciate your review and thank you for being a loyal customer! We'll see you next time!

April 07, 2023

I have been very pleased with the service I have received, including today. I had an emergency situation and was taken care of very promptly and very professionally. More

by James G. Shultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Apr 07, 2023 -

Lancaster Hyundai responded

James, It makes us so proud to know that the team has made this a five-star visit for you! We are glad we could take care of you quickly and get the situation resolved for you. We look forward to seeing you again at Lancaster Hyundai!

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