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Lancaster Hyundai
East Petersburg, PA
876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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876 Reviews of Lancaster Hyundai
August 11, 2025
customer service WAS HORRIBLE especially the women Jo where you pickup your car she was the rudestperson i have EVER come across, plus I had to go back because it wasn't fix the 1st time correctly where you pickup your car she was the rudestperson i have EVER come across, plus I had to go back because it wasn't fix the 1st time correctly More
by blueyhyundai
Employees Worked With
Jo the elderly women, service dept.
August 10, 2025
Honest salesman service staff are wonderful. Very responsive and respectful of my time. Contacted me way in advance for my scheduled oil change. Very responsive and respectful of my time. Contacted me way in advance for my scheduled oil change. More
by Coachdi34
Employees Worked With
Kevin Shaffer, Clark Adams
July 24, 2025
I was again impressed by the service and professionalism I received at Lancaster Hyundai. Kristi, was hands on getting my vehicle in for service and made sure I was able to go to an event in a courtesy c I received at Lancaster Hyundai. Kristi, was hands on getting my vehicle in for service and made sure I was able to go to an event in a courtesy car since it was the weekend . Been a customer here for 20 years and this is a big reason I return! More
by Johnlarkin480
Employees Worked With
Kristie
July 11, 2025
The service department is efficient, and the staff are considerate and courteous. It's a real asset and underscores the advantage of buying a vehicle from this dealership. considerate and courteous. It's a real asset and underscores the advantage of buying a vehicle from this dealership. More
by sam bleecker
Employees Worked With
Kevin Shaffer
July 11, 2025
I had an awful experience every time I visited this dealership! Service was awful, the rep couldn’t find my vehicle in the database which I didn’t understand, only because I’ve been visiting there for dealership! Service was awful, the rep couldn’t find my vehicle in the database which I didn’t understand, only because I’ve been visiting there for 11 months for service. I will not be using this dealership in the future More
by Thomasalex807
Employees Worked With
Service rep
July 10, 2025
Already sent this, but it may not have gone through. Always pleasantly surprised by the people at Hyundai.. Very pleasant experience. Mr. Benner must be an exceptional employee. I highly commend his m Always pleasantly surprised by the people at Hyundai.. Very pleasant experience. Mr. Benner must be an exceptional employee. I highly commend his manner. More
by a.hart1
Employees Worked With
Person who checked us in was very courteous. Sorry, I don’t remember her name.
July 10, 2025
Poor communication, poor explanations never really found bout why problems are occurring. Two tows in to dealership. Impossible to bring in on type of emergency! Wait for days - weeks for appointments. Re bout why problems are occurring. Two tows in to dealership. Impossible to bring in on type of emergency! Wait for days - weeks for appointments. Received different information from different staff people regarding same issues. Not happy at all with Hyundai service, dealership, pricing for services way to high, not competitive. More
by Jdenmark
Employees Worked With
Kevin Shaffer
July 04, 2025
Scott was very thorough and professional. I enjoyed our interaction and he explained the issue and corrective actions needed in a way that made it easy to understand. I enjoyed our interaction and he explained the issue and corrective actions needed in a way that made it easy to understand. More
by Stevetransue
Employees Worked With
Zak in sales was great to deal with.
