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120 Reviews of Lancaster Honda - Service Center
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July 21, 2025
Got charged $1247. 42 for ignition key replacement. ($501.05 charged for lock assembly and $690 for labor, $56.37 for sales tax for a total of $1247.42) I felt like I g 42 for ignition key replacement. ($501.05 charged for lock assembly and $690 for labor, $56.37 for sales tax for a total of $1247.42) I felt like I got gouged. They said they programmed new keys but that's nonsense. The two new keys provided were just plain keys with no electronics. Not happy! More
by crayzy8
Employees Worked With
Hernandez, Jonathan
June 10, 2025
Back in February 8th I brought my vehicle in for service and one of their technicians took it out for a test drive. He got involved into an accident and they totaled my car, after 2/3 months of wait the lia and one of their technicians took it out for a test drive. He got involved into an accident and they totaled my car, after 2/3 months of wait the liable party is still unknown. Their insurance paid for the loan because I decided not to keep my car. But in the meantime I was never provided nor rental neither reimbursement for the extra months I paid without having my car in my posesión. I continue to call to be assisted. They offer you call back but still nothing. Insurance sends me a 200$ check because that’s my equity from loan amount. Very unprofessional and irresponsible. Sales department is a whole different Story. If you buy a car here, just don’t provide your trust to no one in the service department. Because they won’t take care of you as they promise, neither they feel bad as they say they do. More
by valienteo2002
Employees Worked With
Cody Service Dept Manager.
January 06, 2025
If I could, I would leave at zero stars due to, Cody Broderick, the service manager. I had an issue with my car and the rental. My vehicle sat at their dealership for over a month and a half. I finall Broderick, the service manager. I had an issue with my car and the rental. My vehicle sat at their dealership for over a month and a half. I finally went in and asked what was going on. My car had not been touched. I saw that it had not moved since I had dropped it off and I was told that the mechanic was on vacation and wouldn’t be back for another week. All the while, I am paying for a rental out of my pocket. When I a called and complained to the service manager, Cody Broderick, not only was he unprofessional but screamed at me over the phone and told me I had issues and I was a liar. He then did a conference call, over speaker with one of the team members who told me my vehicle would be worked on in a timely manner and there was a back-and-forth with the team member saying she never said this and myself saying that she did. Again, Cody then called me a liar, and then proceeded to hang up on me. A day later, the service manager, Cody Broderick, called and apologized to me. He told me, “he just was having a bad day”. You’re having a bad day so you scream at a customer and pass your frustration out on them? Oh, thank you, now I had a bad day as well. He was beyond unprofessional. My cars issue was never fixed, I still have issues with my Honda CRV to this day but, I refuse to ever return to the Honda dealership in Lancaster, California. Not only are they abusive, but they don’t take care of the problem. They just want money and if they’re having a bad day, take it out on their customers. Listen when you work you take your emotions out of it you separate your personal life from work! I will never go back to Honda or buy from them ever again due to his unprofessionalism. More
by Marne Conklin
Employees Worked With
Cody Broderick
December 18, 2023
Hi, I went for oil change, and they never have a service manager he always is on vacation, They have a special $99 and I had a Costco cupón and they do not combine , but I read restriction and it do not s manager he always is on vacation, They have a special $99 and I had a Costco cupón and they do not combine , but I read restriction and it do not say anything like it I just let it go but always they have issues with the representatives, the guy that helped me he got mad cos I told him I have a cupón And he made his paper work already Whatsoever bad actitud always with some of them , that’s way they always are hiring new people More
by gretas
Employees Worked With
Mark
September 21, 2023
I have been to a few Honda Service Departments through my different cars lives, and by far Honda Lancaster has had the worst service I have had to deal with. They never answer the phone when you call, or do different cars lives, and by far Honda Lancaster has had the worst service I have had to deal with. They never answer the phone when you call, or do they call you when your vehicle is done, they text, so you can't ask any questions. Finally, when I picked up my car, they had me waiting 20 minutes before they brought it out. Never coming to this Honda dealership for Service again. More
by Raymond Dunkerley
Employees Worked With
Yasmin
November 17, 2021
No experience with sales but their service lane has a terrible process in place. I hate that this is the only dealer close enough for routine maintenance and warranty work. The staff seem nice enough but terrible process in place. I hate that this is the only dealer close enough for routine maintenance and warranty work. The staff seem nice enough but the efficiency is abysmal. My co-worker has also had a similar experience. When she arrived with a scheduled appointment she was told it would take 5 hours for an oil change. I think this completely unacceptable. I have a Toyota also and get it serviced at the dealer just down the street. They do things how it should be done. I likely wouldn’t buy a Honda from this dealer just because of they extremely bad service lane. More
by Wil745!
Employees Worked With
The problem isn’t the employees
September 26, 2021
Sept 15, 2021 I had appointment 9:15 (arrived before 9 am) for 1st oil change and service. 12:15 the service was completed. No one informed me my vehicle was completed. Appointments are meaningless, engin am) for 1st oil change and service. 12:15 the service was completed. No one informed me my vehicle was completed. Appointments are meaningless, engine oil was over serviced. I bought this vehicle new at this dealership and very likely will not return. More
by Badguy4
Employees Worked With
? Young lady at service entry
June 18, 2020
Another bad experience with this dealer Attending a Recall for my Honda Insight last week, I dared to make an appointment again with this Dealer to maintenance for reasons of time since it i Attending a Recall for my Honda Insight last week, I dared to make an appointment again with this Dealer to maintenance for reasons of time since it is close to my house; I received the confirmation of my appointment on Tuesday 16-20 for Wednesday 17-20, my wife lost her morning work to take the vehicle to maintenance and when she arrived at the agreed time, this person Gabriela Hufragio attended her and told her that they did not give maintenance to the vehicle because they did not have the part of change. What happens to those people, what is the way to serve Honda customers, I can't believe it, and I don't know if it's my luck but again my vehicle is received by this same person who treated me so poorly on my previous visit. Hopefully someone responsible will read this comment and take action. More
by jjues3
Employees Worked With
Gabriela Hufragio
March 29, 2020
NEW service experience Thank you for allowing me to express my opinion again. At this time I want to say that I went back to look for the service option for my vehicle in th Thank you for allowing me to express my opinion again. At this time I want to say that I went back to look for the service option for my vehicle in this dealer and was attended by Francisco Gomez, Honda service consultant and I want to share my excellent service experience with this person, I think he is very professional and I recommend it to him. More
by JJ
Employees Worked With
Francisco Gomez, Honda service consultant
