Lancaster County Subaru

Jason Bluestein was great to work with - a 10 on my rating scale. Easy to deal with on financing as well. Great dealership with good service dept. rating scale. Easy to deal with on financing as well. Great dealership with good service dept. More

I am sure there a lot of great sales consultants that work for your dealership, however the gentleman I had the misfortune of sitting with on Saturday afternoon is not one of them. From the moment I wal work for your dealership, however the gentleman I had the misfortune of sitting with on Saturday afternoon is not one of them. From the moment I walked to Cameron’s desk and told him my budget and what I was looking for I felt nothing but judgment and an air of superiority. I had let him know I was looking for something that was 4-wheel drive with low mileage to which his response was "Well no one comes in looking for high mileage" in a huff. Okay, great. He then proceeded to go into a 5-minute rant-lecture about the state of the world, the chip shortage, and used car prices which I was already well aware of. Then he started saying "There are 15 sales consultants here that need to eat and feed their families, etc.." which was him basically telling me I was wasting his and everybody’s time by looking for a used vehicle, which was incredibly offensive. He then went on to criticize the type of vehicle I was looking into by very rudely slamming a chart in front of us and saying my choice in vehicle was at the bottom of some chart (I had checked out by this point). All the while he kept repeating "I'm not saying I don't want to sell you a car", which I do not believe as he did not show us any vehicles online, or on the lot, or even inquire to see if there was anything else I may be interested in. When I had entered the lot, I had been looking at a new vehicle, but this guy wasn't even interested enough in my business to find that out. It is very unfortunate because I ended up purchasing a vehicle that day at another dealership. I had only sat with Cameron for 5-10 minutes, but it will definitely go down as one of the worst dealership experiences I have ever had. More

Prompt attention even though I did not have an appointment appointment More

Left disgruntled! Sent to parts dept, but phone Left disgruntled! Sent to parts dept, but phone conversation was more important than me. The person should have be placed on hold to give me in sto Left disgruntled! Sent to parts dept, but phone conversation was more important than me. The person should have be placed on hold to give me in store service. I just wanted touch up paint. After paying and given my keys, I had to find my car in a sea of others, At other dealers, my car was brought to me at pickup! More

We had a family emergency right after dropping off the wife’s car. Subaru took care of the vehicle and kept us updated on need repairs and work done. One less stress to worry about. We appreciate the staf wife’s car. Subaru took care of the vehicle and kept us updated on need repairs and work done. One less stress to worry about. We appreciate the staff and support. Pete G More

I contacted this dealership about a used Suburu Ascent. I have a SEVERE allergy to cigarette smoke, so we asked them if it was a smokers car when we asked our other questions. The girl said she would che I have a SEVERE allergy to cigarette smoke, so we asked them if it was a smokers car when we asked our other questions. The girl said she would check and get back to us. She called back and said they went out and checked and it definitely is not a smokers car. We called back 3 or 4 times with more questions and each time we said, "I will be coming from over an hour away, are you sure it isn't a smokers car." She said it was not a smokers car each time, and even said it definitely wasn't a smoker car, they wouldn't have certified it if it is. We drove over an hour to look at the car. When I arrived, the sales guy said he would bring it around to the front, I watched as he parked and immediately opened every window, door, and the back up. As I walked to the car, the smell of cigarettes could be smelled 6 feet away! They straight out lied! I wasted an entire Saturday! I must have asked 10 times if it was a smokers car!! More