Lamb Nissan - Service Center

Service and sales reps treat women with disdain! I am posting this review after an extremely poor service experience. This is not directed at the mechanics but toward the service schedulers and sales I am posting this review after an extremely poor service experience. This is not directed at the mechanics but toward the service schedulers and sales personel. There is one service older guy that is nice, but others all treat women like second hand citizens. We took the Juke in for a transmission service, with an appointment at 9 am. She arrived early and they said the could still get it in and done at 9 am. No calls, she checked back at 11 and they had not taken it in yet. 2 hours later the sevice was done. Appointments at lamb nissan are worthless, they lied, lied, lied, BS for 4 hours. Treated her like she was stupid, even the sales people would not help the sweetest woman in the world! Do not go here they are inatentive a ... holes... We will not buy our new car here or return for service, ever! But then, Lamb Nissan employees and managers do not value customers! More

Excellent Nissan Dealer We have purchased a series of Nissan vehicles from this dealer and have continued to be impressed with the service we have received over the years. We have purchased a series of Nissan vehicles from this dealer and have continued to be impressed with the service we have received over the years. We would definitely recommend this dealer for purchasing a new or used Nissan and having it serviced by the competent staff there. We also highly recommend the Nissan line of cars. They perform very well in all types of weather and are extremely dependable. We must add that whenever our car was in for service, it was always ready before the quoted time needed. We appreciate that! More

Best service, best employees, best customer relations. Always ready to handle a problem even late in the day, and always ready to make sure work is complete by the end of the day. Always ready to handle a problem even late in the day, and always ready to make sure work is complete by the end of the day. More

Great Service Friendly and courteous I have been taking my Nissan Armada and Titan to Lamb Nissan for almost two years. I have always been treated very well and the work performed on my I have been taking my Nissan Armada and Titan to Lamb Nissan for almost two years. I have always been treated very well and the work performed on my vehicles has been very good. Their prices are quite competitive with 3rd party retailers and they specialize in Nissan vehicles. The service department is courteous and my vehicle is always cleaner going out than coming in. More

Excellent The service dept was quick to get me in and addressed my concerns and got it taken care of under warranty. They even washed my car too :-)) The service dept was quick to get me in and addressed my concerns and got it taken care of under warranty. They even washed my car too :-)) More

Excellent service. They give quick excellent service. They do a thorough job, they inform you of what is needed, but no pressure to get it done. They give you the cost u They give quick excellent service. They do a thorough job, they inform you of what is needed, but no pressure to get it done. They give you the cost up front for any service needed. If you are waiting for your vehicle, their lounge is clean and welcoming. More

Excellent, speedy service! I am new to the area and was just trying out Lamb Nissan. My truck was in before my scheduled appointment. I knew exactly what was to be done, the cos I am new to the area and was just trying out Lamb Nissan. My truck was in before my scheduled appointment. I knew exactly what was to be done, the cost, and timeframe. Additionally, was asked if I wanted a car wash. All completed in less time that was quoted!! The service representative was personable and efficient, the service entry and waiting room were clean and inviting. With several disappointing experiences at other dealerships, this was most refreshing!! I will continue to patronize Lamb Nissan for all my vehicle needs!! More

In and out We have a Juke that we bought from Lamb Nissan. We absolutely love this vehicle. It has the high clearance that is so great in getting up and down s We have a Juke that we bought from Lamb Nissan. We absolutely love this vehicle. It has the high clearance that is so great in getting up and down steep Prescott hills and curbs. It is so easy to drive and does very well in the snow, wind, and rain. We went in for our service call and we were in and out in no time. We love the glass window. You can watch your vehicle being serviced right in front of you. The service guys are very careful with their tools and gentle on the cars being serviced. We always feel in good hands with the service at Lamb. More

Warranty claimed but no performed I had my Juke towed to the service dept because my car was making whining noise and losing power. They told me that the cvt fluid was overfilled, that I had my Juke towed to the service dept because my car was making whining noise and losing power. They told me that the cvt fluid was overfilled, that it was corrected and no problems with the transmission. 1 yr later it was having the same problems. I took it to another dealer service dept. as now I live out of state. They told me that Lamb made a warranty claim to replace my transmission but it was not done. The transmission it the original. So lamb put me back into a car that had a failing transmission that can go out at any time, they collected on a false warranty claim and lied to me. More

Not paranoid Purchased an excellent used Nissan Titan still under warranty. As far as manufacturer service? Wonderful experience, never better in 45 years buying U Purchased an excellent used Nissan Titan still under warranty. As far as manufacturer service? Wonderful experience, never better in 45 years buying U.S. cars. Lamb Nissan? Not so much. I contacted Lamb Nissan regarding basic service/after market items, (hide-away step for bed access/Tonneau cover). The initial response was acceptable. I decided to purchase both items and have them installed by Lamb, (cost/installation/oil change estimate would be near 2k). I asked the service man, (same fellow who answered my primary request) to schedule it, (either THU or FRI, my days off), and to give me a "heads-up" about a week in advance, (they're in Prescott Valley, I'm in Cottonwood +/- 100 miles round trip). Weeks went by and I never heard from them again. I contacted Nissan USA, they assigned a case worker, case worker contacted me 2-3 weeks later.... Asked if Lamb service had gotten back to me. I told him I never heard from them gain. He apologized and stated that "bottom line, they're a private business and Nissan can only make suggestions". Gave me a $200.00 pre-paid as an apology to be used @ any dealer. Here's where it gets rather "odd". My air-conditioning fan went out. I called Flagstaff Nissan Service, gave my name, what I wanted and discussed whether or not the fan was still covered, when they could get one in and what the estimated cost for parts/labor would be. (Flagstaff is about as far from Cottonwood as Prescott Valley which complicates things for me), The service tech said he would check, put me on hold - suddenly the phone went dead, then it rang and I had been transferred to some unrelated company voice mail asking me to leave a message. I've made arrangements to have a non-dealer service center do the work. My advice? steer clear of purchasing a Nissan near Cottonwood, The manufacturers are very helpful/professional, Lamb and Flagstaff dealers? Well, unless your into Sadomasochism, steer clear. More