Back

Lamb Chevrolet

Prescott, AZ

2.6
79 Reviews

400 Prescott Lakes Pkwy

Prescott, AZ

86301

Directions

By Type

Showing 79 reviews

July 14, 2019

Not a place to call your ‘hometown dealer‘ I gave it 2 stars only because the salesman I had didn't do the typical crap that salesmen like to do such as hold on to your trade-in keys, talk down More

by hollywood1178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn
Jul 22, 2019 -

Lamb Chevrolet responded

Hello, I want to start with an apology. I am sorry you had a less then exceptional experience here at Lamb. I would like a chance to speak with you about your experience further. We never want to miss a trade especially by that amount. I would appreciate more information so we can address this issue so it won't happen again. My cell is 928-533-7045 and I hope to hear from you soon. Sincerely, Steven Secor Internet Sales Manager Lamb Chevrolet Cadillac Direct 928-777-9328 Cell 928-533-7045

April 26, 2019

Excellent It was easy & smooth, everyone was polite & did what they said they were going to do. I would highly recommend them. Thank you so much, it was a great More

by leelee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
November 30, 2018

No troubles Bought a new van. Easy, no pressure sale. I would recommend Lamb Chevrolet to my friends. Thank you for the good service K C Simpson. More

by gregclasemann
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
K C Simpson
November 23, 2018

Normal oi maintenance Great service and very timely. A pleasure to deal with on all levels. Service supervisor is top notch. Sales people are first class. Looking forward More

by Lernstev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert , Steve Secor
September 12, 2018

Excellent service Robert Manning has the best customer service. He gets his job done. We bought our trucks there and have them serviced there. I hope this message get More

by Michael & Monica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Secor
September 06, 2018

Service problem Dave Severson, as always, exceeded expectations regarding the review and repair of our 2018 Silverado High Country. The truck was returned repaired an More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Severson
September 06, 2018

Great service writer, poor tech's In the year I have had my 2017 Silverado, Lamb has had it several times. Each experience has been poor. Not the service writer, but the tech performin More

by MPeterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David
Sep 08, 2018 -

Lamb Chevrolet responded

Hello MPeterson, Thank you for taking the time to leave us your feedback. I want to say that we are sorry we didn’t address your concerns. We would like to take another look at your truck? I would like to offer you a loaner vehicle while our shop Foreman takes a look at your truck personally. Also I would like to personally talk about your experience and see who was involved and address this issues you experienced. Please contact me at 928-777-9360. I look forward to hearing from you. Sincerely, Heath Janzen Parts and service director 928-777-9360

August 27, 2018

New car purchase We came in to replace a door panel on our Suburban, and left in a 2018 2SS Camaro. Javier was great to deal with. No pressure sales guy. We love our More

by Tebag1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The loan guy
May 15, 2018

Unnecessary oil change. Thought I needed oil change due to the mileage shown on the window sticker. The mileage shown was when the last oil change was performed, not when oil More

by Thomas J Mozako
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrin Gray
May 16, 2018 -

Lamb Chevrolet responded

Mr. Mozako, We are sorry to hear you're unhappy with your service experience. We have many customer that get oil changes based on time and not miles. That is the reason we didn't question your oil change service. I have mailed you a free oil change to replace the one you have lost and hope you accept our sincere apology for the misunderstanding. Please know we are here to help and we appreciate you as a customer. Please don't hesitate to reach out to me personally at 928-777-9360. Sincerely, Heath Janzen Service Director Lamb Chevrolet Cadillac 928-778-5262 hjanzen@lambauto.com

May 05, 2018

Great Sales and Service We have made many new vehicle purchases for over 25 years and each has been an enjoyable experience. The Lamb Service and Accessories departments have More

by jandcauto serv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Schlaifer
...
4
...