Lakeside Huntington Chevrolet - Service Center

What started out as a mediocre service experience turned in to one of the worst service experiences I have ever had. I took my Silverado 1500 High Country in for an engine noise. The engine was taken apart in to one of the worst service experiences I have ever had. I took my Silverado 1500 High Country in for an engine noise. The engine was taken apart once and a bent pushrod was replaced. I was told it sounded worse when it was reassembled. It was taken apart a second time and a bent valve that was missed in the original tear down was replaced. There was little to no communication from the service department. They had my truck almost two weeks for the initial repair and to receive any updates I had to contact them. When I got my truck back from the warranty work, the AC did not work. I took it back to them three more times to get my AC fixed with no resolution. At the end of the third visit I had to leave the state for work and they still had not fixed my vehicle. They had my truck for about three weeks in total and called me twice. The communication is terrible when your vehicle is in for service. If you take your vehicle in for what seems like a short-term repair, I am talking specifically about the three subsequent visits for AC repair, you expect to get a call at the end of the day to update you if they need your vehicle longer or if it can be picked up. One night I was told my truck would be left outside with the keys locked in it for pick up and the truck was locked in their service area when I arrived to pick it up. They sent me with a repair order for what they diagnosed as a leak in an AC line and told me they would cover the repairs to stand by the work that was performed on the engine, as the leak was immediately next to the area of engine repair work that they performed in the original repair. I took it to another dealership and they stated that was spilled dye on the area where the ‘leak’ was found. A leak was diagnosed in another section of the AC line that was replaced by the new dealership. In the end, after first being told they would cover the work and second, they would reimburse me for repairs there was no assistance. I also had to call them every time, they never called me. Terry stated that the dealership was sold since the original repairs were performed and the old owner “does not care about any repairs or customers any longer” and the new owner “has no responsibility” to cover the past repairs. More

Absolutely terrible service dept....terry and his incompetent team SUCK, Terry is mentally challenged aka xxxxxxxx F#!$ U TERRY I'll see u in court incompetent team SUCK, Terry is mentally challenged aka xxxxxxxx F#!$ U TERRY I'll see u in court More

bad customer service Second time going to Huntington Chevrolet and having problems with the service department. Minimum to no communication of when vehicle would be fixed Second time going to Huntington Chevrolet and having problems with the service department. Minimum to no communication of when vehicle would be fixed or what was wrong. I needed to call multiple times, didn't find out til 530pm. A bit of a hassle to get the loaner car turned into rent a car after complaining. Was given one price one day and the next day after speaking to the manager the price went up for the non warranty work needed. Unfortunately, leaves me not able to trust them again for a 2nd time. More

Friendly and helpful I brought my 2011 Cruze in for brake noise, not only did they help me and get my brakes replace they also were able to make me aware of the other issu I brought my 2011 Cruze in for brake noise, not only did they help me and get my brakes replace they also were able to make me aware of the other issues I had to help me keep my car running and safe for my children and I. Plus they were able to complete the work that day!! Awesome service will return. More

Said they would only fix my car if I removed my review I am appalled with huntington chevy and will never go there again. they improperly repaired a water pump on my car and told me they would only make it I am appalled with huntington chevy and will never go there again. they improperly repaired a water pump on my car and told me they would only make it right if I removed my reviews. this is from the NEW owner. disqusting. good luck keeping your business buddy running it like that. More

Worst Experience at a car dealership in my life I had a recall on my waterpump for a 2011 Chevy Cruze. I took it in and on the first visit they changed it 1/3rd of the time it takes. As soon as I pu I had a recall on my waterpump for a 2011 Chevy Cruze. I took it in and on the first visit they changed it 1/3rd of the time it takes. As soon as I pulled out of the garage I heard a waterfall of under my whole dash. I pulled it back around, they lifted my hood, and said oh it's just burping itself. I left and came back 2.5 weeks later because i kept hearing that sound. They Admitted there was was air bubbles stuck in my engine and bled it and had an attitude about it like I was complaining. WITHIN 5 DAYS I WAS COMPLETELY OUT OF COOLANT. third visit: they said I had broken the coolant hose connector... seriously... how did I go 2.5 WEEKS FULL OF COOLANT?? they said GM IS NOT PAYING THIS AND WE ARE DEFINITELY NOT PAYING IT. Just wow. quoted me $185 for a $30 connector and 5 minutes to swap it out. MY HUSBAND'S A MECHANIC, WHY WOULD I GO THROUGH ALL OF THIS OVER A $30 PART??? Just ridicoulous. I will NEVER buy another Chevy just because of this one dealership. If anyone ever brings up Chevy to me I'll be sure to speak on how HORRIBLE they are. More