Lakeshore Chrysler Dodge Jeep RAM - Service Center

have problem with knock in motor, went in to meet with regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was scr regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was screamed at because i had questions that needed to be answered, told them i wont do buisness with again, service manger told me no joke he dont give a f_ _ _ _! and walked off! im a long time customer and no one should be treated that way, totally uncalled for, he has now caused major stress to me hope otis favre sees this he is the owner, another customer lost!!!!!!!! dodge corporate needs to audit this place for customer care! alan must be on drugs to talk to a customer like that! it is not the trouble im having with the truck now it is the abuse i just went through this morning at the dealership. More

Brought vehicle in for repair. Vehicle was damaged while in the repair shop. After being insulted and humilated by the service director for complaining about the damage, I complained to the dealership owner in the repair shop. After being insulted and humilated by the service director for complaining about the damage, I complained to the dealership owner, but to no avail. Have purchased 4 vehicles in the span of 5 years. Dealership shows no loyality to its customers. Complaint sent to BBB! Would not recommend this dealership to anyone!!! More