Lakeshore Chrysler Dodge Jeep RAM - Service Center

I brought my 2019 Ram 1500 5. 7 L into the Dealership on 9/30/2024 due to a ticking noise that sounded like the infamous cracked exhaust manifold which is very common with ram truc 7 L into the Dealership on 9/30/2024 due to a ticking noise that sounded like the infamous cracked exhaust manifold which is very common with ram trucks. Luckily I was still under my manufacturers warranty or so I thought. After the Service Advisor Chris looked at the truck he confirmed it was one of several possible issues and that it would need to be further investigated. With the earliest time for an appointment being 10/14/2024. The dealership was unable to repair or order my part until 3/17/2024. It took the Dealer 5 months and 4 days to order a part for my repair. This repair is a COMMON issue on these trucks. The service advisors did not provide any update to my work and ignored messages left on voicemail. The only way to talk to them was to show up to the dealership once every few weeks for an update. After repairing my truck due to my service advisor CHRIS Poor paperwork skills. The dealership did not honor the manufactures warranty because it had expired on 10/13 and my truck was not Diagnosed until 10/14. Even though I was told for 5 Months and 4 days that this work would be cover under the original warranty. I strongly advise anyone with warranty work to go to another dealership. The advisor and management simply do not care about providing a good customer experience. No attempt was made to honor the manufacturer warranty even though it was the dealerships fault for not recording the correct documentation. More

I would set foot in this dealership ever. Best to travel further to somewhere else Best to travel further to somewhere else More

Called to try and get my car (van) some service, the person that I spoke to was (Paul) then I explained, I wanted to bring my van in to get work done, he told me that I needed to leave the van. This w person that I spoke to was (Paul) then I explained, I wanted to bring my van in to get work done, he told me that I needed to leave the van. This was my only vehicle I had and he was told I would have to wait. He wouldn’t accept that. I told him that I had no way to get home or get back to pick it up. He didn’t want to work with his customers on trying to find a way to service my van. very poor service from this place, More

They were so polite and helpful got me what I wanted and it took almost no time at all from beginning to end it took almost no time at all from beginning to end More

The service advisor, Chris, is all around great and so helpful to his customers. Appreciate his hospitality. helpful to his customers. Appreciate his hospitality. More

My Jeep Compass has been in the service department since June 8,2021. Service department does not answer the phone and does not call me back when I leave a message June 8,2021. Service department does not answer the phone and does not call me back when I leave a message More

I'm sure this review will fall on deaf ears. Beware of unbelievable high service charges. I was told my thermostat needed to be replaced after I witnessed a engine light warning. After a $ 700 an 5 hr unbelievable high service charges. I was told my thermostat needed to be replaced after I witnessed a engine light warning. After a $ 700 an 5 hr labor charge service I discovered this service was actually a $95 part and an hour labor at the most. Beware of false deceiving service. I was also told my engine needed to come out to replace thermostat. That was a lie. I would hope to receive some refund but that's wishful thinking. Spread the word please. Like a doctor's call, get a second opinion. More

I received a recall on my 2011 Jeep Cherokee via United States Postal Mail earlier this week. I have to be honest, I would usually call a Jeep dealer in DOVER, DE however, my co-worker suggested I call Lak States Postal Mail earlier this week. I have to be honest, I would usually call a Jeep dealer in DOVER, DE however, my co-worker suggested I call Lakeshore Chrysler Jeep Dodge Ram in SEAFORD, DE. I must admit from the first initial contact of the Service Advisor (Mark) answering my call; I knew I had made the right decision. Mark was knowledge, professional yet personable. Not only was my recall completed within a couple hours. They (Eric) came to my place of employment and picked my vehicle, took it to get repaired and returned it to me. (While I worked). Kudos to Lakeshore Chrysler Jeep Dodge Ram. Moving forward any other issues I have with my Jeep.... I will be calling and going to Lakeshore Chrysler Jeep Dodge Ram in SEAFORD, DE. Thanks again. More

Horrible customer service. Overpriced and lied on purchase First of all the sales manager tells me i have lifetime warranty with vehicle. I go to service department and they say the warranty did not transfer First of all the sales manager tells me i have lifetime warranty with vehicle. I go to service department and they say the warranty did not transfer and nothing in "their system" shows a warranty. They want to charge $135 to diagnose issues with cruise control not working and another $135 for engine light. The service manager calls and says all recall issues now fixed. I ask for an explanation and he says recall issues fixed. OK, explain that. What was done how will it effect vehicle. It's like pulling teeth to get any feedback on the situation. Cruise control doesn't work. Automatic start doesn't work. Garage door opening feature is hit or miss. And they act like this is natural. Not a fan of this place. I highly recommend going elsewhere! Anything the sales people tell you, you better get in writing or it's probably a lie! More

LIED TO FROM BEGINNING TO END DO NOT TRUST ANYTHING YOU ARE TOLD - Lied about when and what they were doing to my car (thanks to my dash cam), dropped off car in morning and should DO NOT TRUST ANYTHING YOU ARE TOLD - Lied about when and what they were doing to my car (thanks to my dash cam), dropped off car in morning and should have picked up in afternoon (I had to contact them to even find out it wasn't going to be ready) but they left me without a car for 5 days while they said the dash was tore apart and it was really sitting out in parking lot with NOTHING tore apart (never even tore the dash apart at all), gave me a $3000 estimate of parts and labor with parts that had nothing to do with the problem (defective parts were not even on estimate and is less than $1000 to fix at other Dodge dealerships), Called for the GM and got a return call from the Service Manager who had no explanation of why it happened and couldn't even offer an apology (still haven't heard from GM). More