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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,823 Reviews
Call Service Center (863) 688-8112

1,823 Reviews of Lakeland Volkswagen - Service Center

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April 30, 2025

Ashleigh helped make sure my car was taken care of friendly and professional Good service More

by amandaloutler
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you, Amanda! We're so glad Ashleigh could provide you with friendly and professional service. We truly appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

April 30, 2025

I was in for service. Got me in and out and Kaitlyn is always amazing!! More

by MICHELLE.BARNETT
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Michelle! We're thrilled to hear that Kaitlyn provided excellent service and that your visit was efficient. We appreciate your kind words and look forward to seeing you again at Lakeland Volkswagen!

April 30, 2025

I had a wonderful experience. Everyone was so friendly and professional. I definitely recommend to everyone for all their vehicle needs and wants. More

by girodriguez1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We appreciate your support and look forward to assisting you again at Lakeland Volkswagen. If you need anything in the future, don't hesitate to reach out!

April 30, 2025

Excellent work and customer service thank you so much for everything for you good work More

by aolalberto.zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERICA BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're so glad to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

April 30, 2025

It took over 2 and a half hours and we were an early appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be More

by Sauderphotography
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

We're very sorry to hear about your recent experience and truly understand your frustration. We apologize for the delay and the miscommunication regarding the airbag recall. This is not the level of service we strive to provide. Please reach out to us directly so we can make things right and ensure the recall is handled as soon as the part is available.

April 29, 2025

Professional, polite, informative and gets the job done in a timely manor. Katlyn kept me informed of the status and as the repair got to the end, she gave me a more accurate time of completion. 5-stars! More

by BRUCE.WERNER.78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback, Bruce! We're so glad to hear that Katlyn provided you with excellent service. We appreciate your 5-star rating and look forward to serving you again at Lakeland Volkswagen!

April 26, 2025

Great service and friendly people. Welcoming and clean dealership. They made sure I had everything I needed while waiting and once finished went over everything about my vehicle. Will More

by scivitellojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernan
Report | Print
Apr 27, 2025 -

Lakeland Volkswagen responded

We are thrilled to hear your experience was great at Lakeland Volkswagen! We hope to see you back in the future!

April 18, 2025

Listened and communicated updates and was very attentive to all our requests She always greets me with a smile More

by rosaydac
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're so glad to hear that our team member was attentive, communicative, and always greeted you with a smile. We truly appreciate your continued trust in Lakeland Volkswagen!

April 18, 2025

Listened and communicated updates and was very attentive to all our requests She always greets me with a smile More

by rosaydac
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're so glad to hear that our team member was attentive, communicative, and always greeted you with a smile. We truly appreciate your continued trust in Lakeland Volkswagen!

April 18, 2025

The service dept was very efficient in helping me get my car towed in and serviced. They kept me appraised of the status of my car during this 3 day ordeal More

by LINDYTINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul
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Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We're glad our service department could assist with towing and that they kept you informed throughout the process. We understand the importance of staying updated and appreciate your trust during this time. Thank you for choosing Lakeland Volkswagen!

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