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1,794 Reviews of Lakeland Volkswagen - Service Center
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Verified Customer
April 02, 2025
Excellent service and communication I would recommend going to Lakeland VW and speaking with Kaitlyn when you need your car serviced or worked on going to Lakeland VW and speaking with Kaitlyn when you need your car serviced or worked on More
by Idh0811
March 30, 2025
Nothing bad to say. All positive. Got a got deal on my ID.Not happy about not getting a loaner for recalls 3. All positive. Got a got deal on my ID.Not happy about not getting a loaner for recalls 3. More
by lweste6
March 29, 2025
I was provided a delayed response regarding the updates on my vehicle and was out of a car for 2 days with minimal updates. I have been going to Lakeland be for over 4+ years, and When I requested a review on my vehicle and was out of a car for 2 days with minimal updates. I have been going to Lakeland be for over 4+ years, and When I requested a review of coupons from Brandon vw I was provided a simple answer that there was nothing that can be done. I Requested to speak with a manager and he was no help and made it very clear customer service was not at the forefront of Lakeland VW. He then advised there was another holiday special coupon and I could find it on the website, I was unable to locate so I asked to honor was told that if I could not find it he could not honor it. The manger said he sent all specials to be approved but he guesses that it was not published so nothing he can do. This was the worst situation I have had in the many years I have been provided service. More
by sdmiller3305
Employees Worked With
Other Employees :
I do not recall the managers name. The shuttle driver was great and very personable.
March 29, 2025
First time being there everyone was amazing service was great, I will def be back for my future car needs! great, I will def be back for my future car needs! More
by perryjenee12
Employees Worked With
March 27, 2025
Nice service center! Thank guys for the quick turnaround! Dropped it off and they sent me a text when it was ready! Thank guys for the quick turnaround! Dropped it off and they sent me a text when it was ready! More
by Gboivin54
Employees Worked With
March 26, 2025
This is the second car I have bought from this dealership. Service is always nice and wants to be helpful. My last car was a ‘22 Taos brand new that had many issue and it took a couple trips to th dealership. Service is always nice and wants to be helpful. My last car was a ‘22 Taos brand new that had many issue and it took a couple trips to the dealership to get it fixed even though I told them exactly what was wrong. Now I have a ‘24 Tiguan that I bought in Feb. not even five days after my first payment, I had to bring it into the shop because there was an issue with carnet. The issue was there when I bought the car but they pushed it off to be a problem with the app. Now it sat in the shop for a week, wasn’t fixed, and almost another week is going by with no answers because VW Techline won’t give them an answer. I am tired of buying new cars with problems. I don’t think I’d buy another VW after this one. More
by ssittnick
March 26, 2025
Completed 20k mile service and updated the infotainment system in a reasonable amount of time. system in a reasonable amount of time. More
by gtotgo
