Lakeland Volkswagen - Service Center

my experience was a good one wirh Excellent and timely service with professional and courteous staff. service with professional and courteous staff. More

I like the attention and service that you give to your customers. Thank you for wanting your customers to feel well taken care of. customers. Thank you for wanting your customers to feel well taken care of. More

The dealership has always been excellent. They are very helpful going over details and are accommodating when services require more time. Every in the service team is very courteous. They are very helpful going over details and are accommodating when services require more time. Every in the service team is very courteous. More

The service team is so welcoming. Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pr Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pricing, and she worked with me in making my big purchase. As long as VW still makes a cheap and reliable people's car, I'll be coming back! (hint: bells and whistles are for Porsches and Audis, not Golfs and Jettas) More

It took three hours for a basic oil change! More time was spent trying to sell me stuff I didn’t want. More time was spent trying to sell me stuff I didn’t want. More

Had to have some regular maintenance done. She sounds brand new now. I’m happy to say no issues so far. She sounds brand new now. I’m happy to say no issues so far. More

They were not respectful of my time when I was there. I waited about 2 hours for a routine maintenance and was the 1st appointment of the day I waited about 2 hours for a routine maintenance and was the 1st appointment of the day More

Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called bef dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made the hour drive over & waited 2 hours with my infant!! Oh it gets better… I come back for them to install the measly tray & it took 3 hours & when I kept checking, they couldn’t figure out why they still had my vehicle as it should’ve been finished by now. Your employees dress like they just got out of bed & a couple of the women working there had no idea what they were doing. Unreal. More

This dealership has excellent and highly responsible workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. More

Ashleigh is great to work with. Does her best to accommodate. I hope all problems are fixed now regarding my car’s failures. Does her best to accommodate. I hope all problems are fixed now regarding my car’s failures. More