Lakeland Volkswagen - Service Center

Doing a great job Best customer service from start to end. Absolutely 100 percent. Janathon respected that I had to be at work on time and got me in and out. The repair Best customer service from start to end. Absolutely 100 percent. Janathon respected that I had to be at work on time and got me in and out. The repair was explain in detail. More

Brian is very professional and kept me well informed Have always been impressed with the service department, They have continued to keep my vehicle running well. I appreciate driving my vehicle it's a dr Have always been impressed with the service department, They have continued to keep my vehicle running well. I appreciate driving my vehicle it's a driver's car, When I drive the same model that my friend and family Members owns my vehicle runs better and handles better I try to stay on top of service and anything else that is needed, my wife and grandchildren are worth the upkeep. Thank you Brian More

Service experience I have always been pleased with the customer service at LV. I informed Gary of my concerns with my tires, passenger head issue and a recall for this v I have always been pleased with the customer service at LV. I informed Gary of my concerns with my tires, passenger head issue and a recall for this vehicle. All issues were resolved. More

idiot driver hit a pothole I'm not really a very wordy person, I visit because I live in Lakeland and they...(Gary) treats me professionally....and always does a Great job. I'm not really a very wordy person, I visit because I live in Lakeland and they...(Gary) treats me professionally....and always does a Great job. More

Best customer service ever The folks at this dealership have always been kind and helpful. It must be a good place to work bc in the 10 plus years I have been going there the s The folks at this dealership have always been kind and helpful. It must be a good place to work bc in the 10 plus years I have been going there the staff remains the same. More

High repair cost estimate My wife took our Beetle for a repair estimate. To replace 2 lock actuators we were quoted $947. She paid $99 for the estimate. We called 4 other My wife took our Beetle for a repair estimate. To replace 2 lock actuators we were quoted $947. She paid $99 for the estimate. We called 4 other dealerships. All quoted lower costs for the same repair. I decided to take my car to the dealer who quoted a price $250 less. Additionally, they emailed a “Black Friday” coupon that increased the savings to almost $400. I notified the service department. No effort was made to match the price or assure my satisfaction as a customer. I am disappointed by the dealership. We are considering another vehicle purchase. We probably will no longer consider Lakeland Volkswagen because of this occurrence. More

Quick and easy Went it for the 20K mike service and a couple of recalls on my Tiguan. Drop off and pick up was quick and I really appreciated the curtesy vehicle so Went it for the 20K mike service and a couple of recalls on my Tiguan. Drop off and pick up was quick and I really appreciated the curtesy vehicle so I could run errands instead of spending all day at the dealership. I don’t remember the guys name that was helping me but he was super nice and helpful. More

Very helpful and answered questions quickly. They were very helpful and and kept me informed of the status of my parts for my car and then it was installed in a tiny maner with the highest regard They were very helpful and and kept me informed of the status of my parts for my car and then it was installed in a tiny maner with the highest regard of prophesionalism I have encountered in a long time. More

Once again, the best. I want to mention two occurrences over the last two weeks. My GTI sustained considerable front end damage after a spare tire and rim flew into my fron I want to mention two occurrences over the last two weeks. My GTI sustained considerable front end damage after a spare tire and rim flew into my front bumper, damaged it, and the stuff below it. The next day, the service department managed to cram me into a busy day to have a look at it. Dan inspected the under body and found that there was no damage, which was a relief as I had to travel 1000 miles over the next week with it. This was even done with no charge because it only took a few minutes, and I actually offered to pay. I will tell you that I am a good customer, but when you have patience with people, they return it to you. Now, cut to yesterday, 11/20/18. The GTI goes to the auto body shop and I have to rent a car. I decided a Nissan Maxima might have some of the refinement of the GTI. Wrong. Piece of crap...MT should let ME review it. Anyhow, I texted Jonathan, my service writer most of the time and asked if he could help me with the rental place with getting another car because he deals with them frequently. He was actually on vacation and still took the time out to help me get a different, and better car. I really love this dealership and the people in it. Oh, and Trey Chapman took me for a ride in a new Jetta about 3 weeks ago just because I asked. These guys have made it impossible for me to own and other make of car. Cheers! More

Tiquan experience We arrived about 10 miles mutes earlier than our appointment so you t took a bit for someone to get our repair going. They were very courteous and th We arrived about 10 miles mutes earlier than our appointment so you t took a bit for someone to get our repair going. They were very courteous and they even checked to see if my service was covered on a maintenance plan which it was. Thank you. More