Lakeland Volkswagen - Service Center

Slow service Went in for an oil change and car wash. Took over two hours. When I checked on the status I was told they were washing it. Well that took forever I sa Went in for an oil change and car wash. Took over two hours. When I checked on the status I was told they were washing it. Well that took forever I said if I knew it would take two hours I would have went else where. And I checked in first and others checked in after me. They all left well before me. More

Dissatisfied Spent nearly 3000.00 and it still wasn't fixed. I work in maintenance and I feel they didn't know what was wrong so they just kept changing parts and Spent nearly 3000.00 and it still wasn't fixed. I work in maintenance and I feel they didn't know what was wrong so they just kept changing parts and charged me for them plus labor. More

Deceptive and condescending I have been taking my car to this dealer for three years. I had an issue in the morning, called the service center andspoke with john who said they co I have been taking my car to this dealer for three years. I had an issue in the morning, called the service center andspoke with john who said they could take the car and would look at it today. I dropped it off at 9am and checked in with Lindsay. All subsequent communication was with Lindsay. At 5pm they had bot looked at it. I did not receive a call, but called them. At 545 they called me and told me there was no oil and i need an oil change and new spark plugs. I asked why there was no oild since they had done an oil change less than two months ago. She said she didnt know, and kept telling me how LUCKY i was that they had looked at the car today. I told her they had told me they would look at the car. She said she didnt, and she would have told me they probably could not. I pointed out that She had checked me in and said nothing of the sort. I said they should do the oil change and spark plugs. I didnt feel i had michbof a choice sonce she said there was no oil in the car and thats why it was shaking. Next morning she called me. The car still isnt working properly. It did have oil it just was low, and it will be another $400 to tell me whats wrong, but they always start with spark plugs. I said no. She asked IF I WANTED TO CHECK WITH MY HUSBAND FIRST. I did not. I told her we would pick it up. When my husband picked it up she told him he needed to trade it in. So $100 to tell me the oil was low and that i needed new spark plugs whic according to her is just what they always say. Just trying to get every dollar out, and then when i say no tells me the car wont last anyway. More

Oil change I believe the oil change it was to expensive . Otters dealers have a better price and they are more Friendly, I have to think in the future what I believe the oil change it was to expensive . Otters dealers have a better price and they are more Friendly, I have to think in the future what dealer should I go. More

Crooked And a very bad experience Appointment was at 7:30 am to have my front brakes fixed. Called at about 2:15 pm was told that they haven’t got to my car yet because of a back up of Appointment was at 7:30 am to have my front brakes fixed. Called at about 2:15 pm was told that they haven’t got to my car yet because of a back up of cars I was called back at 2:45 pm and was told that there was something else wrong with my car, I asked what was my total bill going to be and the lady said 635.00 I told her to go ahead and fix it at that price I was called at 4:45 and told the car was done when I got there to pick my car up they charged me 770.00 not 635.00 what I was told. I asked the guy in charge why so much he said because it took a half of a day which was a lie the macanic only worked a couple of hours on my car and he charged 424.00 for labor that was outrageous and crowded More

Cooling system very friendly, time management was good , I felt the service department could Of suggested other things like maybe an oil change. My ac is making and very friendly, time management was good , I felt the service department could Of suggested other things like maybe an oil change. My ac is making and clicking noise and there was no mention of that it’s stillndoing it and they should of heard it when they turned it on (ac) . Great work just a little costly. More

Couldnt fix my recall issues Went in for recalls stated I wasnt covered for the part that failed even though my vin was included in recall so I have a failed part went no money t Went in for recalls stated I wasnt covered for the part that failed even though my vin was included in recall so I have a failed part went no money to fix More

Team 300 Lakeland VW has been taking care of my 2003 Passat since day one, when I drove off the lot. 16 years and 243,000 miles later they are still taking car Lakeland VW has been taking care of my 2003 Passat since day one, when I drove off the lot. 16 years and 243,000 miles later they are still taking care of my “baby.” This is the team that will get my “baby” to 300,000 miles! Excellent and professional. Brian, Jonathan and the team are trust worthy and dependable. More

Service review I received a recall notice for my 2019 Jetta and scheduled the service for the replacement part. While there, Lindsie found that there was a 2nd reca I received a recall notice for my 2019 Jetta and scheduled the service for the replacement part. While there, Lindsie found that there was a 2nd recall on part(s) and took care of it while I was there. She provided very efficient information and communicated it to me. More

very satisfied (expect for the price) We are very please with the service, expect for price of the wheel alignment. Called other VW dealers in Orlando area by far your price was the most c We are very please with the service, expect for price of the wheel alignment. Called other VW dealers in Orlando area by far your price was the most costly. Their prices ranged $129.99-229.00, will consider that the next time we have to have service. Ron More