Lakeland Volkswagen - Service Center

Great experience The service department at Lakeland Volkswagon was very helpful from start to finish. There were holdups due to my insurance and they didnt give me a h The service department at Lakeland Volkswagon was very helpful from start to finish. There were holdups due to my insurance and they didnt give me a hard time about it. All in all I'm very happy with the service I received and wouldn't take my car anywhere else. More

Service Visit The team at Lakeland VW is Great, Service Department folks Gary and Brian always go all out to make sure everything is done correctly and in a timely The team at Lakeland VW is Great, Service Department folks Gary and Brian always go all out to make sure everything is done correctly and in a timely manner. I live over 50 miles from this dealership and I’ve never regretted the trip from day one, it’s worth it. Joe V. More

Overall satisfied The cost was a little less than quoted. Still oil change over $100. They did check out my keys and only charged me for the battery change. The cost was a little less than quoted. Still oil change over $100. They did check out my keys and only charged me for the battery change. More

Engine light came on A week for a filter? Plus you are selling cars and have no loaners? Good thing I didn't need a transmission, because I need to contract an Uber for a A week for a filter? Plus you are selling cars and have no loaners? Good thing I didn't need a transmission, because I need to contract an Uber for a month. More

nice folks, honest and competent I have them do my maintenance on my VW cars. They are honest, have fair prices and very competent technicians. Very nice folks to deal with. I have them do my maintenance on my VW cars. They are honest, have fair prices and very competent technicians. Very nice folks to deal with. More

Efficient and convenient The service department cleared and solved all my concerns with my vehicle. I had issues that clearly required the attention of the service department The service department cleared and solved all my concerns with my vehicle. I had issues that clearly required the attention of the service department at VW. More

I only drop off the car I don’t stay I never had problem after the car left the shop or the same problem. I will take my car there again if need too. Thank you guys I never had problem after the car left the shop or the same problem. I will take my car there again if need too. Thank you guys More

Not at all impressed I dropped my vehicle off before the opening of the service center because I had to be at work. I called the service advisor when they opened and sta I dropped my vehicle off before the opening of the service center because I had to be at work. I called the service advisor when they opened and stated that I needed and oil change and tire rotation. The advisor confirmed my request and stated that it would be complete by the end of the day along with a recall due to a software update and a courtesy wash and vacuum. Later in the afternoon I received a phone call from said advisor and he recommended a replacement of all four tires due to excessive wear pushing a end of the month special to buy 3 get one for a penny. I deneied the deal due to knowing my tires only had 30,000 miles on them. I paid over the phone for my service because I wouldn’t be able to pick up my vehicle until after the service center was closed. When I showed up my vehicle had not been washed or vacuumed, upon further inspection, my tires had not be rotated and it was difficult to tell the oil had been changed because the service sticker on the inside of the windshield hadnt been replaced. To say the least I was frustrated. I will not be coming back to Lakeland WV ever again and I won’t be recommending service to anyone. More

Great service Had emergency situation. My window would not go up. Service appt made & fixed that day.Glad that they had the defective part in stock so it could be r Had emergency situation. My window would not go up. Service appt made & fixed that day.Glad that they had the defective part in stock so it could be repaired same day More

Re-call work The dealership was on time, thorough, polite and informative about the scheduled work.they pointed out a few thinhs i shoild have done to my car but d The dealership was on time, thorough, polite and informative about the scheduled work.they pointed out a few thinhs i shoild have done to my car but didn't push me into comitting to the work. I will definitely come back here for future srvice. More