Lakeland Volkswagen - Service Center

Repair under warranty Very happy with Jonathan and his team for taking care of my warranty issue. Friendly, convenient service! Thanks for all you do for your customer! Very happy with Jonathan and his team for taking care of my warranty issue. Friendly, convenient service! Thanks for all you do for your customer! More

Means of improvement I've had my vw cc to this location for a transmission job and bought a 18 tiguan from this location and have brought it for oil changes. I can tell yo I've had my vw cc to this location for a transmission job and bought a 18 tiguan from this location and have brought it for oil changes. I can tell you that my experience hasn't been to good. My cc was brought in and everything was good until pick up time. Drove vehicle down the road for about 500ft and my steering wheel was very off center, also hand print stain was left on my pillar and door. Some brackets were left unbolted on the engine and brake fluid did not receive a full flush. I had my doubts about it when I checked the fluid since it didnt look all clean so I proceeded to flush it myself which I got old fluid out. I've seen alot of techs do "brake flushes" were they just suck up old fluid from resivour and fill. I've done this aswell at times as a tech hate to admit but that's the truth of being flat rate, correct way sometimes is very lengthy especially when were trying to hurry. 2018 tiguan ool change and rotatio (wash) appointment. -total wait time 2.5hrs I know appointment doesnt mean that there's a spot ready for me as I arrive, i have to wait until previous vehicle is done so mine can come in but in my experience there hasn't been any need for this type of service to take this long specially with an appointment. The only time I received an update on anything was at the 2hr mark writer told me that it was at wash and was about done. Which is a nice update but what about the "hey sorry for the inconvenience but a situation happened that has delayed your oil change, would you like me to reschedule or would you want to wait to get it done" in that 1-1 1/2 hour range would of been perfect. -Service writer has always been nice and professional during his available time but seems to be overwhelmed to keep timely updates which hit on lack of communication with the customer. - work quality needs improvement This has been my experience, maybe this doesnt happen all the time but it has to me. -Ive been certified technician -Service writer -Service manager which i am no longer in the automotive field Hope this helps a bit. I know how surveys hit CSI scores so I apologize for that but I'm really hoping that at least my experience changes in the future since I have many more oil changes left on my contract. More

Fixed I had taken my car in for another problem on it and while it was there they finally found why my convertible top kept giving me an error message. Fin I had taken my car in for another problem on it and while it was there they finally found why my convertible top kept giving me an error message. Finally saw what was wrong with it. Got the car fixed and back within a day! More

Replacing brake fluid I was there 3 hours which seemed long for brake fluid flush, wasn't real busy. Had scheduled appointment and started on time. Glad there was a t.v.to I was there 3 hours which seemed long for brake fluid flush, wasn't real busy. Had scheduled appointment and started on time. Glad there was a t.v.to watch. More

Tire pressure reprogramming Service was fast and customer service is awesome. My only concern was that after they rotated the tires, my tire pressure alert started flashing. Had Service was fast and customer service is awesome. My only concern was that after they rotated the tires, my tire pressure alert started flashing. Had to take elsewhere to check tire pressure, but everything was fine. The tech at this place told me to check the manual, I did that and was able to reprogram tire pressure sensors. So, no worries. Everything working great. More

20000 service Mostly because of Jonathan’s friendliness, thoroughness and communication. The last two visits I was not greeted upon pulling into the garage, he met Mostly because of Jonathan’s friendliness, thoroughness and communication. The last two visits I was not greeted upon pulling into the garage, he met me as soon as I stepped out of my car More

Two Year Service Made an appointment for my 2yr service and BTW this was the second service in the life of my car! Love love love my Jetta! Perfect since day one! No s Made an appointment for my 2yr service and BTW this was the second service in the life of my car! Love love love my Jetta! Perfect since day one! No surprises at this dealer. Upfront quote and explanation. Done quickly and completely! See you next year for Three Year! Great car and even greater dealership! Thanks! More

2017 Alltrack (Perfect Service) When in to get my sunroof and wheel noise and vibration looked at. They also expanded in detail about the sunroof and maintenance requirements for it. When in to get my sunroof and wheel noise and vibration looked at. They also expanded in detail about the sunroof and maintenance requirements for it. They performed the sunroof service with no issues. The noise was due to aftermarket tires but I was pleased that they where willing to look at the issue and provide cost effective solutions for the issue. More

Good customer service...!!! Almost everyone in the dealership has always been so approachable and very easy to deal with. It was so nice to see Corey again who helped us in leasi Almost everyone in the dealership has always been so approachable and very easy to deal with. It was so nice to see Corey again who helped us in leasing the TIGUAN 2018. More