Lakeland Volkswagen - Service Center

Rude people What kind of professonalism is it, when a business kicks you out of their facility?? When you are expressing your opinion on being LIED to. What kind of professonalism is it, when a business kicks you out of their facility?? When you are expressing your opinion on being LIED to. More

Great service for 19 years. I have been going to every incarnation of VW dealer in Lakeland since 1997. My initial experience with Robert G. Waters was outstanding, and Lakeland I have been going to every incarnation of VW dealer in Lakeland since 1997. My initial experience with Robert G. Waters was outstanding, and Lakeland VW is the best since. The service department personnel has been consistent through several owners over the years. Brian, Jonathan, Gary, and head tech, Dan, have been great to me over the years. I have found that people who complain about their service are normally at fault in some way, whether it be a predisposed chip on their shoulder, to lack of maintenance of their car. In my case, a little patience and flexibility has paid off. My service over the years has been completely outstanding. I drive 30K a year plus, so I take care of my car. I also want to talk about my latest purchase from the dealership(3/30/16). I had the HELIX Subwoofer/5 Channel Amp installed in my 2015 Sportwagen. It sounds completely outstanding and was designed for VW. The bass is tight and controlled and the amp makes the stock speakers sound great. The sub fits in the spare wheel well and still leaves room for the spare tire(donut). Dan Yerkes did and outstanding job on the install. Thanks to Jonathan for kind of pushing me into it. Jeff Phillips . More

Needed a tire Had a small nail in my tire, but they said it needed to be replaced. They had to order the the tire and they would call when it came in. Nobody called Had a small nail in my tire, but they said it needed to be replaced. They had to order the the tire and they would call when it came in. Nobody called! So I stopped by to see what the problem was. Again they said they had to order the tire and they would call me the next day. No call back.so I called back.this time they made a mistake and put me through to parts, they said they stock those tires. Why DID THEY LIE. I WAS PAYING. FOR IT. I GUESS ONE TIRE WASN'T WORTH THEIR TIME. MY Car is only 6 months old.2015 JETTA. I WILL NEVER SPEND ANY MONEY THERE AGAIN!!!!!!! More

in and out quick! came into the lakeland vw service dept. for the 10k free maint. had no appointment be they took me right away. service rep. jonathan always treats me came into the lakeland vw service dept. for the 10k free maint. had no appointment be they took me right away. service rep. jonathan always treats me right. got the car back in no time all washed and looking good. service MGR. brian thanked me on my way out . will be back. More

totally a rip off otally a rip off for first time customer in Service Dept. I went there on 11/17/15 to service my 2012 Touareg to change brake pads. Before I went the otally a rip off for first time customer in Service Dept. I went there on 11/17/15 to service my 2012 Touareg to change brake pads. Before I went there I even made a phone call to ask them about the price. Whenever I stop the car I hear brakes squeaking so I wonder if that's the pads. After 2hrs waiting at the Service Dept they came back with an answer that it's the tires neede to be changed. I go over with the customer service and I didn't find a good deal on my tires. So I told them I don't want to change tires at this moment just brakes if there is something wrong. Brakes were fine. Since I turned down the tire offer, he charged me $85 just to check the brakes. This isn't the first time I check for brakes on this car. It doesn't cost that much to do this job. Last dealership I went to is in Atlanta, they don't have the parts available. They didn't charge me anything. My home is in Lakeland so I went there. After today I'd rather drive 60 miles to Orlando. I don't recommend this dealership. I will contact the VW America Inc. to let them know about this. Thank you for treating your first time customer like this. You made $85 bucks from me for doing nothing. More

Service Department I took my Volkswagen Tiguan in for service, I talked Gary Downey the Service Advisor, he was very informative about the service my car needed. This w I took my Volkswagen Tiguan in for service, I talked Gary Downey the Service Advisor, he was very informative about the service my car needed. This was the best experience I have ever encountered. I will not go to any other place for my service. I will definately recommend seeing Gary for their service. More

Service Department I love Lakeland WV. Service department is the best place I've ever seen. Excellent customer service, very friendly, they cover all my expectations an I love Lakeland WV. Service department is the best place I've ever seen. Excellent customer service, very friendly, they cover all my expectations anytime I go there and very fast. The service Manager is very friendly and always help with a smile on his face. I definetely recommend this place to anyone. Thank you so much guys for everything you do. More

best service department ever I just want to start by saying Lakeland VW service department is the best. Brian always had a smile on his face and went above and beyond anything I I just want to start by saying Lakeland VW service department is the best. Brian always had a smile on his face and went above and beyond anything I expected. He is the reason I will keep coming back. Thank you for my great experience. Keep up the great work! More

Service department The service department is great ! One of the best in lakeland brain te manger is so nice ! My husband and I have been very happy and will never go any The service department is great ! One of the best in lakeland brain te manger is so nice ! My husband and I have been very happy and will never go anywhere else ! More

Service Dept. is an embarrassment to the VW brand My husband purchased a certified pre-owned GTI in December 2013. 2 weeks later it was spitting and sputtering. I brought it into the service dept. fo My husband purchased a certified pre-owned GTI in December 2013. 2 weeks later it was spitting and sputtering. I brought it into the service dept. for repair. They replaced a coil pack and sent me down the road. A month later, another coil pack went out. It was towed into the service dept. because I was afraid to drive it. I informed the Service manager that my family was headed out of state in it for vacation, and that I was concerned that the other 2 may go out. He assured me that it was a fluke, and that it would be "very rare" for it to happen to the others. 2 weeks later (3 days before vacation) my car was back in the shop. Another coil pack went out. After I pitched a fit, the service manager agreed to replace the last one "as a courtesy" I asked him to look into the problem further because there had to be a reason why they kept going out. They did not. He assured me all was good, they were all replaced. I shouldn't have any more problems. A few months later, one of the replaced coil packs go out. I brought the car in early that morning after calling about the problem the night before. Again, I was treated like it was no big deal. It was replaced...we were sent down the road yet again. Today, my car is in the shop again because another coil pack went out. Not only am I frustrated with the service, or lack thereof. I'm mostly frustrated with the patronizing, condescending employees. They react towards us like we have no reason to be frustrated, and they are rude. This is above anything, a safety issue with this vehicle. When I purchased this vehicle, it was because I wanted a safe, reliable car. It is not either of those. My husband asked Jonathan, the service manager, what would happen to the car if we decided to trade it in. Would they put a coil pack on it, and put it out there for sale? His reply was "probably so" Not my idea of a class act dealership. Buyers beware. Courtesy goes a long way. Lakeland VW has none. More