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1,805 Reviews of Lakeland Volkswagen - Service Center
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September 18, 2019
Thank you lindsay On Sunday my wife’s beetle’s battery died. Lindsay was quick to get us up and running with little down time. Thank you very much On Sunday my wife’s beetle’s battery died. Lindsay was quick to get us up and running with little down time. Thank you very much More
by gatorrex
Verified CustomerEmployees Worked With
Joyce (follow up call), Lyndsay Baker
September 13, 2019
Fantastic Everyone is always so nice and knowledgeable. Jonathan is usually my service advisor & always very helpful. Each time I have needed to have my car ser Everyone is always so nice and knowledgeable. Jonathan is usually my service advisor & always very helpful. Each time I have needed to have my car serviced, it is done in a timely manner. More
by ANNCG_2
Employees Worked With
Nick, Jonathan Fiermonti
September 11, 2019
Very disappointed. I went to the service center because my car battery was bad. Onced I arrived I mentioned to the lady that was getting me signed in that I had a coupon I went to the service center because my car battery was bad. Onced I arrived I mentioned to the lady that was getting me signed in that I had a coupon for the service. Before even looking at the coupon, she said we dont have that battery. I was very disappointed because I mentioned to the guy who set me for the appointment for 9:30 am on 8-31 before driving over to lakeland about the coupon. And he told me to bring it in. I then told the lady that I was really hoping to save some money, it was my birthday and plus, I had been spending alot of money on my classroom and students. She said dont worry I will give you a discount, and said out the door it would be $178.00 and some change out the door. It wasnt as good as the coupon but better than 230.00 for a battery change. At the time of check out was a disaster after sitting two hours, for a battery change. I had to go ask about my car. The lady who assisted me at the beginning had a major attitude change. She was very rude, after i mentioned I had been sitting for a while she said "I got you out as fast as I could with you not having an appointment". In front of alot of people very rudely. I told her and the gentleman in front of me that was checking my car out that I did have an appointment for 9:30am. Then there was an issue with the discount she mentioned at the beginning. The the lady at the counter had an even bigger attitude and told the gentleman to just take off $27.00. She did not mention that at the beginning to me. Because of her nasty unprofessional attitude and how she was quick to argue with me, with alot of other customers present, was crazy to me. I have never seen such poor customer service at a dealership in my life. I though one day I may want to trade in my vehicle at this location. But after this visit I dont even want to own another volkswagon brand vehicle. The whole experience was a nightmare. More
by T.Mcd
Employees Worked With
Im not sure the namenod the african american male who took my payment., Lyndsay Baker
September 10, 2019
Oil change & tuneup Very professional service dept. All work is explained in full including prices. Customer is updated on the progress of the service. Reception area is Very professional service dept. All work is explained in full including prices. Customer is updated on the progress of the service. Reception area is clean and drinks area available to customers. More
by SSMITHERS
Employees Worked With
Christina Lish,Dan Yerkes,Brian Woerdehof/774*W*
September 09, 2019
Friendly staff They are great and help the best they can and treat you like family they take the time to explain what is wrong with your car they listen to you and s They are great and help the best they can and treat you like family they take the time to explain what is wrong with your car they listen to you and still check your car for things that you think is wrong when it turns out it’s all in my head lol would recommend this place to everyone More
by Mrskaraoke
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti, Lyndsay Baker
September 09, 2019
Smooth riding Everything I had them look into they did and repaired the squeekie door Had my oil change, tires rotated Lyndsay kept us informed on the progress Everything I had them look into they did and repaired the squeekie door Had my oil change, tires rotated Lyndsay kept us informed on the progress of our car Along with the amount of time it was going to be ready More
by joevogg
Employees Worked With
Lyndsay Baker
September 09, 2019
caring Service department This service department cares about you. They have always worked with me to get me the best outcome. I appreciate Brian and all those who have worked This service department cares about you. They have always worked with me to get me the best outcome. I appreciate Brian and all those who have worked with me. More
by keelerjg
Employees Worked With
Lyndsay Baker
September 09, 2019
First service very smooth! Great service, friendly and informative personnel. Received call and assistance when asking questions. Was offered a courtesy shuttle to return home. Great service, friendly and informative personnel. Received call and assistance when asking questions. Was offered a courtesy shuttle to return home. Will definitely come back! More
by Ed
Employees Worked With
Jonathan Fiermonti
September 06, 2019
Avoid If possible Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had mispla Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had misplaced my key. They made us wait 45 minutes while they looked for the key, and couldn't find it. They gave us a loaner, and when we were driving off the lot, they finally found the key. On top of that, there was huge scratch on the side of the car that was not there previously. More
by Speedy
Employees Worked With
Lyndsay Baker
September 06, 2019
Lyndsay and John are great. The service staff here really goes out of their way to help you out. It’s small and it’s sometimes difficult to arrange a loaner car but other than th The service staff here really goes out of their way to help you out. It’s small and it’s sometimes difficult to arrange a loaner car but other than that these folks have done right be me in every way. More
by SAILTHEWORLD79
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
