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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,855 Reviews
Call Service Center (863) 688-8112

1,855 Reviews of Lakeland Volkswagen - Service Center

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July 29, 2025

They do a great job servicing my vehicle. Ashleigh always keeps me informed on the progress of my vehicle. She let's me know beforehand what to expect and approximately how long it will take. More

by pjmedina
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernann
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July 29, 2025

Very helpful, polite. They always explain what's going to happen. They keep me updated on progress. They see if im going to wait or they offer a ride in the shuttle. More

by pjmedina
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Matthew Lindberg
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July 29, 2025

They were very courteous, let me know how long the service call would be. Very attentive. More

by pjmedina
Recommend Dealer
Yes
Employees Worked With
Ashley and Katlyn
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July 23, 2025

Big shout out to Ashley in service. She is a very nice person. She was always there when I had a question. She helped me and my wife out a lot. I give Ashley a big thank you. More

by justingardener729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in service
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Jul 24, 2025 -

Lakeland Volkswagen responded

Thanks so much for the 5 stars, Justin! We’re thrilled to know you had a great experience with us at Lakeland Volkswagen. We appreciate your support and look forward to seeing you again!

July 22, 2025

Friendly,professional customer service. Easy,and complete satisfactory on meeting your needs.reasonble price.good More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Lakeland Volkswagen responded

Hi Christina, We appreciate your positive feedback! It’s great to hear our team provided friendly, professional service and met your needs with reasonable pricing. Thank you for choosing Lakeland Volkswagen!

July 21, 2025

Saul was great. Prices for services are high Saul was great. Prices for services are high More

by CHRISTINE777999
Recommend Dealer
Yes
Employees Worked With
Saul - he was great
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Jul 22, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback, Christine. We’re glad to hear Saul provided great service and will be sure to pass along your kind words. We understand your concerns about pricing and appreciate you sharing your thoughts. Thank you for choosing Lakeland Volkswagen!

July 20, 2025

Very easy to schedule and felt like I was taken care of. Service was quick. More

by simmonsbaseballfamily5
Recommend Dealer
Yes
Employees Worked With
Saul
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Jul 20, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We’re happy to hear scheduling was easy and you felt well cared for. We appreciate you choosing Lakeland Volkswagen and look forward to serving you again!

July 13, 2025

Had to order the parts for my recall. Will be returning to complete the service. More

by james.serman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jul 14, 2025 -

Lakeland Volkswagen responded

Hi James, We appreciate your patience and look forward to completing your recall service when the parts arrive. If you need anything in the meantime, just let us know.

July 12, 2025

Everything was done as promised. Didn't experience any problems. Staff including the tech, Jeff, went above and beyond to make me a satisfied customer. More

by JTerry81
Recommend Dealer
Yes
Employees Worked With
Giselle
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Jul 13, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience. We're glad Jeff and the team at Lakeland Volkswagen went above and beyond to meet your expectations. We appreciate your business and look forward to serving you again.

July 09, 2025

I appreciated honesty, transparency and integrity. The staff was professional, accurate and very professional. I am happy with the service they provided More

by driss.Elhabbassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Hernan
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Jul 10, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words. We’re glad to hear you appreciated the honesty, transparency, and professionalism from our team. It’s great to know you’re happy with the service you received at Lakeland Volkswagen.

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