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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,709 Reviews
Call Service Center (863) 688-8112

1,709 Reviews of Lakeland Volkswagen - Service Center

Sort by
January 04, 2025

First time owner of a VW. Service message popped up, took it to Lakeland VW while visiting Fl. Took care of the problem with no issues. Great customer service as well. More

by shaniquapage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We’re glad we could assist with your first VW and take care of the service message without any issues. It’s great to hear you appreciated our customer service as well. Safe travels, and enjoy your Volkswagen!

January 04, 2025

Great service, Greater staff members. Sercice area was a bit busy, but updates were provided. More

by de3200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ashley
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Jan 05, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We’re thrilled to hear you appreciated the great service and our amazing staff. Even with a busy service area, it’s great to know the updates kept you informed. We look forward to assisting you again!

January 02, 2025

Friendly and courteous staff,minimal wait times. Went in for a basic pil change, but they ended up doing my 20K service since it was close to being due. More

by FDXX2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We’re glad to hear you received friendly service with minimal wait times. It’s great that we could take care of your 20K service while you were in for the oil change. We appreciate your trust and look forward to serving you again!

December 30, 2024

Oil change service was not done properly and engine light appeared even before I could reach home. Also lied to me that water wash was done. Didn’t get a response to my emails. This is totally crap and I am More

by makhtedar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2024

Just want to say what a great experience every time I go and take my car Ashley is very great. Very knowledgeable explains everything helps you out in the best way she can highly recommended. More

by christinaarreguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in service department
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Jan 02, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your kind words, Christina! We’re delighted to hear about your great experiences at Lakeland Volkswagen and appreciate you highlighting Ashley's exceptional service. We look forward to assisting you again in the future!

December 30, 2024

Repairs made as requested looks like I have a mechanical issue every other month , typically a car wash is listed as services performed but in my past 2 visits it has not been provided sad day More

by JOHILIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback. We're glad to hear that the repairs were completed as requested, but we apologize for the missed car washes during your last two visits. We understand how important these details are and would like to make sure we address this properly. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you further.

December 28, 2024

The service department staff is friendly and excellent! Repairs were timely and at a fair price. More

by R Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh
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Jan 02, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department. We strive to provide friendly, efficient service at a fair price, and we're glad to know we met your expectations. We look forward to serving you again!

December 28, 2024

The service people work therapy is kind and timely. They did a good job and the estimate was true. More

by TANK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're pleased to hear that our service team was kind and efficient, and that the estimate provided was accurate. We strive to provide excellent service and appreciate your trust in us. We look forward to assisting you again in the future!

December 27, 2024

It was the first time I went to the store and I was delighted. Great Service , fast and excelente Customer Service . More

by suyint124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so happy to hear that your first visit to Lakeland Volkswagen was a great experience. Our team is committed to providing fast and excellent customer service, and we're glad to have met your expectations. We look forward to serving you again!

December 27, 2024

I had my first oil change here the service personnel in very professional. Everyone here is very nice and has a great attitude. I did by some detailing products while I waited, and the parts guy was really More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Roberts
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Dec 28, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Jimmy! We're thrilled to hear that your first oil change at Lakeland Volkswagen went smoothly and that our team provided professional and friendly service. We're also glad you had a positive experience with our parts department. We truly appreciate your feedback and look forward to serving you again in the future!

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