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Lakeland Volkswagen

Lakeland, FL

4.3
2,911 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,911 reviews

March 22, 2025

I drive over an hour to have my Atlas serviced at Lakeland VW. I pass at least two other VW dealerships on the way. I’ve tried all of them and none came close to the friendly staff and quality serv More

by LES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Mar 23, 2025 -

Lakeland Volkswagen responded

Thank you so much for your continued loyalty—it truly means the world to us! The fact that you drive over an hour and pass other dealerships to come see us says everything. We're thrilled that your experience, from purchase to service, has consistently stood out. Our team takes great pride in making every visit feel welcoming and worthwhile. We're grateful to be your trusted VW home!

March 22, 2025

Very good at keeping you updated with status and cost. Super helpful, as always with all my appts! More

by a.horn0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lakeland Volkswagen responded

Thank you so much for the kind words! We're glad to hear you've consistently had a helpful and transparent experience with us. Keeping you informed and making your visits smooth is exactly what we aim for—looking forward to seeing you at your next appointment!

March 22, 2025

I did not care for the fact that ultimately, the MSRP was the price worked off of; rather than the sales price working from the sticker price!! Not only that it was not spoken out loud which bank and wha More

by redsoxgal04rg
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Lakeland Volkswagen responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that the pricing and financing process didn’t feel as transparent as it should have—that’s not the experience we strive to provide. We’d appreciate the opportunity to look into this further and help bring clarity to what happened. Please don’t hesitate to reach out directly to Jared Diveley at jared@lakelandvw.com if you'd like to discuss this further.

March 21, 2025

Work was completed on time on at the price that was quoted .. great dealership to have your car worked on. More

by WATKINS.JESSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Mar 22, 2025 -

Lakeland Volkswagen responded

Thank you, Jessie! We're glad to hear that the work was completed on time and at the quoted price. We appreciate your kind words and are happy to be your trusted dealership for car service!

March 21, 2025

I never give 5. 0. I will give them a 4.0 considering they were expected to be four hours and we’re done in three hours. Very courteous staff. More

by Gdforan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 22, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're pleased to hear that you had a positive experience at Lakeland Volkswagen and that we finished ahead of schedule. We appreciate your kind words about our courteous staff!

March 14, 2025

Very quick and easy experience! One of the best I had! Thank you so muchhhhh More

by isabelleeugene2014
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Draper
Mar 14, 2025 -

Lakeland Volkswagen responded

Thank you, Isabelle! We’re so happy to hear that your experience was quick and easy—and one of the best you’ve had! We truly appreciate your feedback and are grateful for the opportunity to assist you. Thanks again, and we look forward to seeing you next time!

March 14, 2025

Everyone is personable, prepared and professional. This is a well oiled machine. 2nd purchase and we have never felt so relaxed and relieved. No stress buying experience. Can't say enough good things More

by Yolie
Recommend Dealer
Yes
Employees Worked With
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Jackson
Mar 16, 2025 -

Lakeland Volkswagen responded

Hello, thank you so much for your kind words! We're thrilled to hear that your experience with us was stress-free and that you felt relaxed throughout the process. We truly appreciate your continued trust in Lakeland Volkswagen and look forward to assisting you again in the future!

March 14, 2025

Everything is comfortable and easy. No high pressure sales; no bait and switch tactics. Honest, laid back and knowledgeable salespersons; Attentive to customers. Clean and pleasant car More

by Yolie
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Draper
Mar 16, 2025 -

Lakeland Volkswagen responded

Hello, thank you for sharing your experience! We’re thrilled to hear that you found the process comfortable and stress-free. It's wonderful to know that Hunter Jackson has been such a reliable part of your car-buying experience. We truly value your trust in us and are grateful for your continued business. Looking forward to helping you again in the future!

March 11, 2025

I did not enjoy my experience at the service center. It seemed to take forever. More

by annf0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
Mar 13, 2025 -

Lakeland Volkswagen responded

Hi Ann, we’re sorry to hear your experience at our service center didn’t meet expectations. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns.

March 08, 2025

Everything went great! Very prompted and timely and attentive. Always a pleasant experience. Clean and neat environment and pleased with the staff. The ladies and happy More

by barbarahangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words, Barbara! We're so glad to hear that your experience was prompt, attentive, and pleasant. We take pride in providing a clean, welcoming environment, and it's great to know that our team made a positive impression. We look forward to serving you again soon!

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