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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,798 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,798 reviews

December 27, 2024

It was the first time I went to the store and I was delighted. Great Service , fast and excelente Customer Service . More

by suyint124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so happy to hear that your first visit to Lakeland Volkswagen was a great experience. Our team is committed to providing fast and excellent customer service, and we're glad to have met your expectations. We look forward to serving you again!

December 27, 2024

Very quick and thorough. They made it easy for us vs other VW Dealers through out Tampa Bay More

by MLFISHER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that we made your visit quick and easy. We strive to provide a seamless experience, and we're glad to stand out among other VW dealers in the Tampa Bay area. We look forward to serving you again!

December 27, 2024

I had my first oil change here the service personnel in very professional. Everyone here is very nice and has a great attitude. I did by some detailing products while I waited, and the parts guy was really More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Roberts
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Dec 28, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Jimmy! We're thrilled to hear that your first oil change at Lakeland Volkswagen went smoothly and that our team provided professional and friendly service. We're also glad you had a positive experience with our parts department. We truly appreciate your feedback and look forward to serving you again in the future!

December 26, 2024

Quick and friendly service. I didn't like the $1700 recommend services without an explanation or how to prioritize when coming in for a routine oil change. More

by nash.annalise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear that you had a quick and friendly service experience. We apologize for any confusion regarding the recommended services. We always aim to provide clear explanations and prioritize what's necessary for your vehicle. Please feel free to reach out to us if you have any questions or would like further clarification on the recommendations. We appreciate your input and look forward to assisting you in the future!

December 26, 2024

The dealership was very courteous And very helpful taking care of what we needed done with the Vehicle. More

by loyafsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words! We're glad to hear that our team at Lakeland Volkswagen was able to assist you and take care of everything you needed for your vehicle. We appreciate your feedback and look forward to serving you again in the future!

December 26, 2024

Hunter was super knowledgeable and not pushy. That’s what a great sales team member looks like. From start to finish, we were there for less than three hours great team. More

by ettasorrells5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled to hear that Hunter provided you with knowledgeable and non-pushy service. It's great to know that your experience was smooth and efficient. We appreciate you choosing Lakeland Volkswagen and look forward to serving you again!

December 26, 2024

At Lakeland Volkswagen they are always courteous, accommodating and professional. Even though it was a holiday week and they were very busy, they managed to have my vehicle repair service done in a More

by JAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Arzola
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Dec 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're so glad to hear that our team at Lakeland Volkswagen was able to accommodate you and provide professional service, even during the busy holiday week. We truly appreciate your feedback and look forward to continuing to serve you in the future!

December 25, 2024

Kaitlyn was amazing at communicating and honest about the service. I was super amazed with her customer service. More

by ettasorrells5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're thrilled to hear that Kaitlyn provided such excellent communication and service. We truly appreciate your feedback and are so glad she could make your experience a positive one. We look forward to serving you again at Lakeland Volkswagen!

December 24, 2024

Professional efficient and very well put together the staff were very nice it was overall and excellent experience. More

by jleblond94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We're so glad to hear that you had an excellent experience with our professional and efficient team. We truly appreciate your kind words and look forward to serving you again at Lakeland Volkswagen!

December 21, 2024

All 3 of my Jetta's have been serviced at Lakeland VW. Always been a pleasant experience. More

by bchastain120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Lakeland Volkswagen responded

Thank you for your continued trust in Lakeland Volkswagen! We're thrilled to hear that you've had a pleasant experience servicing all three of your Jettas with us. We look forward to keeping your vehicles running smoothly for years to come!

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