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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,910 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,910 reviews

April 05, 2025

My service experience has been excellent for my wife and myself especially from Kaitlyn who’s been wonderful More

by browneyedjandb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your positive experience with us! We're thrilled to hear that Kaitlyn has been so wonderful in assisting both you and your wife. We truly appreciate your feedback and look forward to providing you with excellent service in the future!

April 04, 2025

First time scheduling service for my case with Lakeland VW, Kaitlyn was very helpful from the get go. I explained what I needed she made some recommendations and even schedule a shuttle to make things easy More

by Emanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words, Emanuel! We're so glad your first service experience at Lakeland Volkswagen was a positive one. Kaitlyn truly goes above and beyond, and we're happy to hear she kept everything clear and convenient for you. We appreciate your trust and look forward to helping you again in the future!

April 03, 2025

Nice man. He seem to know a lot about the car business. He is a very nice man. More

by tiger100550
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your feedback! We're happy to hear that you had a positive experience with our team member. It's great that you felt he was knowledgeable and pleasant to work with. We appreciate your kind words and look forward to assisting you again!

April 03, 2025

Friendly and approachable staff member. Nice and clean waiting area and service was done in a timely manner. More

by lydl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Apr 04, 2025 -

Lakeland Volkswagen responded

Hi, thank you for sharing your experience! We're glad to hear that our staff was friendly and approachable, and that you found our waiting area comfortable. We're also happy the service was completed in a timely manner. We look forward to seeing you again soon!

April 02, 2025

Very friendly, competent, and professional. Saul did a great job communicating with me. Good experience. More

by mike@knightschamber.net
Recommend Dealer
Yes
Employees Worked With
Saul
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Apr 03, 2025 -

Lakeland Volkswagen responded

Hi Mike, thank you for your great feedback! We're glad to hear that Saul provided you with excellent communication and professional service. We appreciate your kind words and are happy you had a positive experience at Lakeland Volkswagen. We look forward to serving you again!

April 02, 2025

Excellent service and communication I would recommend going to Lakeland VW and speaking with Kaitlyn when you need your car serviced or worked on More

by Idh0811
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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Apr 03, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your kind words! We’re so glad to hear that you had an excellent experience with Kaitlyn at Lakeland Volkswagen. We appreciate your recommendation and look forward to assisting you with any future service needs!

April 02, 2025

All the people, I interacted in dealership are very helpful, cooperative and friendly. Well organized and friendly and professional More

by saratblingam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram
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Apr 03, 2025 -

Lakeland Volkswagen responded

Hi Sara, thank you for your wonderful feedback! We're so glad to hear that our team at Lakeland Volkswagen provided you with helpful, cooperative, and friendly service. We truly appreciate your kind words and look forward to welcoming you back for any future needs!

April 02, 2025

From the first phone call to Erica B. the service was seamless through the delivery of the car. The whole customer/ dealer interaction if I had to grade it would be a honest A+. Thanks fo More

by joenichols456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERICA BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Lakeland Volkswagen responded

Hi Joey, thank you for your fantastic feedback! We're thrilled to hear that Erica B. provided you with seamless service from start to finish. An A+ grade means a lot to us, and we're grateful for the opportunity to serve you. We hope to assist you again in the future!

March 31, 2025

They gave me exactly what I came for, no high pressure sales tactics. Mr. Mahoney was very helpful in every way, and answered all my questions. More

by JDMARTIN1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Lakeland Volkswagen responded

Hello! Thank you for your feedback. We’re thrilled to hear that you had a great experience with no high-pressure sales tactics. Mr. Mahoney is indeed a great asset to our team, and we're happy to know he was able to assist you in every way. We appreciate your business and look forward to working with you again at Lakeland Volkswagen!

March 30, 2025

Nothing bad to say. All positive. Got a got deal on my ID.Not happy about not getting a loaner for recalls 3. More

by lweste6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your feedback! We're so glad to hear you're happy with your ID. We also appreciate your honesty regarding the loaner for recalls. We apologize for the inconvenience and will make sure to take your comments into consideration moving forward. If you have any questions or concerns, feel free to reach out!

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