Lakeland Volkswagen

Overall great experience! From looking at cars to financing, everything and every department was knowledgeable and kind. From looking at cars to financing, everything and every department was knowledgeable and kind. More

This dealer drove me to trade in my Volkswagen and never want to own another. Their lack of urgency to safety concerns with vehicles is not a good look. Last few service appointments I drove an hour out of want to own another. Their lack of urgency to safety concerns with vehicles is not a good look. Last few service appointments I drove an hour out of town just to not have to go to Lakeland Volkswagen. I would not recommend. More

Wasn’t greeted or acknowledged for my scheduled appointment when I got there they weren’t busy at all at the time. Had to let service advisors know I was there for an appointment. They didn’t have appointment when I got there they weren’t busy at all at the time. Had to let service advisors know I was there for an appointment. They didn’t have my tire available I had to go back home an hour away until the tire was scheduled to be there and drive an hour plus back because of traffic. On the spare tire. Also a few weeks later lifted the lift gate and I come to find that the spare tire was put back in its place but the complete trim panel was not attached and there was another piece that I have no clue where it goes. Just lying on top of the cargo mat. I have a picture from the day I took the picture of the loose pieces when I saw it. I think it was as very unprofessional. More

The dealership was clean, professional, friendly, timely. Courteous. Here's a nice waiting area and the coffee was good. Courteous. Here's a nice waiting area and the coffee was good. More

Dominic did an Excellent Job in my search for a Tiguan. Jeff n Larry great to work with! Enjoying my new Tiguan this Christmas Season ! Jeff n Larry great to work with! Enjoying my new Tiguan this Christmas Season ! More

Lakeland VW turned a potential negative situation into a positive outcome that I believe the owner would agree are his guiding principles. I had competing offer on identical 2026 Tiguan SEL R-Line Turbo tha positive outcome that I believe the owner would agree are his guiding principles. I had competing offer on identical 2026 Tiguan SEL R-Line Turbo that would not accept outside financing. I reached out to Carlos my sales person via text and phone conversations and was confident they could meet or beat my pending local offer pending physical inspection of my trade. After going back and forth for a bit with Jeff the sales manager over differences in competing bid over added accessories he did the right thing and honored the deal despite it having bunch of added items!! Was very smooth transaction and a great experience overall!! Kudos to the leadership team at this dealership for practicing what they preach on their website!! Was worth the hour and half drive from my home in Altamonte to get the deal that I wanted at my terms!! I wish that other dealers would follow their lead and not make car buying a pain and more of a pleasure like Lakeland VW did for me!!! Look forward to sending friends and family their way in the future!! More

Lackland vw customer service and my salesman was great. However, I did not like that my car did not have gas and I had to purchase gas to get home. However, I did not like that my car did not have gas and I had to purchase gas to get home. More

Made and appointment to get the vehicle diagnosed waited 4hrs no repairs made due to parts, sad day… 4hrs no repairs made due to parts, sad day… More

Great place, no pressure. Nice people. I would recommend to anyone that needs a new or used car. Nice people. I would recommend to anyone that needs a new or used car. More

Very nice. Very easy i feel very confident in the service provided by the entire Lakeland VW staff. Very easy i feel very confident in the service provided by the entire Lakeland VW staff. More