Lakeland Volkswagen
Lakeland, FL
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Ever since the day I bought my first VW CC I have been in LOVE WITH IT! And most of the reason I am so in love with it is because of how well me and my treasured CC are taken care of at my dealership! Jos LOVE WITH IT! And most of the reason I am so in love with it is because of how well me and my treasured CC are taken care of at my dealership! Joshua Jamison has been my service rep from day 1 and he has made every visit easy, comfortable, and enjoyable! He is the best there is! Thank you Josh!!! More
I have had nothing but great service from these guys. I take my GTI in here on the regular for anything performance wise and they are great on the prices and always willing to work with me. Josh is a grea take my GTI in here on the regular for anything performance wise and they are great on the prices and always willing to work with me. Josh is a great service advisor and always has an answer for any of my concerns or questions. Hands down they have some of the best service techs as well that are very knowledgeable. I recommend Danny, Nate, and Juan for your service or aftermarket upgrades. They have done all of my work and will continue to do so. More
I have been going to Lakeland Volkswagen for about 3 years now. I have never had a bad experience in the service department. Josh Jamison is always friendly and there to answer any questions I have rega years now. I have never had a bad experience in the service department. Josh Jamison is always friendly and there to answer any questions I have regarding the services that are being done to my Jetta. He always takes care of me and my car in a timely fashion. More
My experience was amazing! Ive been to other dealerships but Lakeland VW was by far the best mostly because of Joshua Jamison! He was kind and very helpful. He made sure i knew everything being done to my c but Lakeland VW was by far the best mostly because of Joshua Jamison! He was kind and very helpful. He made sure i knew everything being done to my car and made sure to check up on me while it was being performed! He made my experience over the top wonderful! Thank you Lakeland VW and thank you Joshua Jamison! More
I've worked with Joshua at this dealer multiple times and every time it has been a great experience. He remembers my name, asks about previous work to the car, and always makes sure the car is clean and and every time it has been a great experience. He remembers my name, asks about previous work to the car, and always makes sure the car is clean and ready for me to pick up it on time. I've never had a bad experience with him. Highly recommended. More
From the salespeople to service, this dealership is top notch. Josh Jamison in service is stellar. Always friendly and extremely professional, I know my 2012 Jetta is fixed properly the first time. I would notch. Josh Jamison in service is stellar. Always friendly and extremely professional, I know my 2012 Jetta is fixed properly the first time. I would highly recommend Lakeland Volkswagon to friends, family, and colleagues. More
I have owned three Volkswagens over the years and used many different dealerships/service shops in the process. The past 3 years or so I have been using Lakeland VW and not been disappointed. I never have many different dealerships/service shops in the process. The past 3 years or so I have been using Lakeland VW and not been disappointed. I never have issues scheduling an appointment and the staff has always been courteous. The last time I had my Jetta in for service Jonathan was very helpful and explained the repairs necessary in detail so I understood what needed to be done. I didn't feel like I was being pressured into service that I didn't need or being talked to over my head making me feel like an iddiot. This type of customer service is exactly what I look for; especially if my wife is the one taking the vehicle in for service (this is very important). I am happy to recommend Lakeland VW to my friends and family and I'm sure they will help me keep my TDI running smooth for another 150,000 miles. More
These are the people who give car salesmen a bad name and have mastered the old yet disgusting practice of bait and switch. I just returned from wasting 3 hours of my life thinking we had made a deal after l have mastered the old yet disgusting practice of bait and switch. I just returned from wasting 3 hours of my life thinking we had made a deal after looking at different cars, test driving the one I liked, negotiating, agreeing on a final price and signing the buyer's order with the salesman AND the manager only for the manager to come back later trying to raise the price by $2000 alleging they had made a mistake and were working off the wrong stock number. Their timing was perfect as I had expressed my commitment to buy and had just finished filling out the. Credit app. They thought they had me with their sheepish attitude claiming the error; little did they know I got up and left. I wonder if I should denounce these deceptive practices to the State's Attorney's office. More
I was recently in the market to purchase my second Jetta. I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and found the exact one I wanted at Lakeland VW. A few days later, I drove from my home in Atlanta down to Florida to purchase my new car. Hours after my purchase, I contacted the dealership with issues that I noticed with my air conditioning while driving home. In response to problems with my air, the finance manager offered not to fix a car that was obviously not functioning correctly on their lot, but to sell me an additional warranty on top of the one that came with the car. A few days later, I contacted the general manager, Jared, who refused to reimburse me for the $50 deductible that I would have to pay to have my air fixed under the car’s existing warranty. He insisted that he could not even write me a check, but that the only way he could get around the deductible was for me to drive eight hours from Atlanta back down to Lakeland. When I commented to the general manager that I would spend more than $50 in gas driving down there, Jared was still unconcerned and steadfast in his decision. I contacted Volkswagen Corporate with the bad business practices of Lakeland VW and they stepped up to do what was right by paying to have my air fixed. To rectify the issue with my air, the compressor had to be replaced and now my air works fine. I have no idea why the general manager was so rude and was such a jerk about fixing something that was clearly not right when he sold me the car, but I will definitely not even consider Lakeland VW for my third Volkswagen purchase. More